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Leverages BILL to Achieve an 80% Decrease in Unnecessary Expenses","preloadPreference":null,"progress":1.0,"protected":false,"projectId":8720399,"seoDescription":"a Customer shorts video","showAbout":true,"status":2,"type":"Video","originalIsEligibleForDirectPlayback":true,"originalFileStillAsset":{"url":"https://embed-ssl.wistia.com/deliveries/50c532fe0fafbe1dd8d3556fef2d0f99.jpg?video_still_time=136","width":1280,"height":720,"type":"still_image","status":2,"public":true,"progress":1.0,"display_name":"Thumbnail image","details":{},"metadata":{}},"playableWithoutInstantHls":true,"stats":{"loadCount":18153670,"playCount":315,"uniqueLoadCount":8962616,"uniquePlayCount":304,"averageEngagement":0.308745},"trackingTransmitInterval":20,"liveStreamEventDetails":null,"integrations":{"marketo_v2":true,"google_analytics4":true,"marketo_v2_watch_events":true},"tagManager":true,"captions":[{"language":"eng","text":"Dogs are amazing. I take Digger.\n\nThey're part of the family. Good girl.\n\nThey keep you company. What do you want? They snuggle up next to you on the sofa when you're having a bad day. They are the bundle of energy and joy when you walk in the house from a hard day's worth of work.\n\nI'm the CFO at Wag. I lead the accounting, finance, treasury, basically everything that has to do with numbers. The funny thing is when I was younger, I was not good at math. I struggled at school. Numbers were not my sweet spot for sure.\n\nI remember coming home, one day and the teacher had told my parents that he really needs to work on his numbers.\n\nThat started a brainwave in in my dad's mind. Let's do some numbers.\n\nSo he invented these games where you have ten equations hyper complex, and if you get one or more wrong, it resets. You get another ten. First, it was incredibly frustrating, but over time, I nailed the ten. He said, you're done. I said, no. Let's do another ten. That ethos of hard work and we can do this, that's us.\n\nAnd that's what I take to work. Good boy, Shirley. Wag was created as a dog walking company.\n\nClick on the app, and if my dog walked, is there a pet caregiver available that can do that?\n\nBut over time, we've evolved. We followed where the needs have been from pet parents and pet caregivers.\n\nSo when the pandemic hit, we knew we had to pivot.\n\nOur main service is walking and sittings and boardings. So you're home with your animals. You don't need someone to come in and walk your dog.\n\nWe have a network of nearly half a million pet caregivers. They are the heartbeat of the company. When the pandemic hit, that made it difficult for them. In addition to that, pet parents were struggling. Shops were full of people struggling to get their dog food.\n\nAnd because the majority of vets were not able to open their offices, they were struggling. But the amazing thing was that dog adoption went through the roof. There were no dogs left to adopt during COVID.\n\nIt's amazing that dogs are being rescued.\n\nIt creates a new dilemma though. I am a new dog owner. I've not had a dog before. What do I do?\n\nI have an issue. I don't have a vet. I've I've not done this before. WAG being a one stop shop of information and all these different types of services that help pet parents.\n\nWe thought through what can we do to support them? What do our pet parents? What do our pet caregivers need? These services were things that we dreamed of doing at some point in the future, but COVID accelerated it.\n\nTo pick up food for pet parents or chauffeur the the pet parent's dog to a vet and because the majority of vets were not able to get people in, we also launched vet telehealth. The vets got the business, they also got to do what they love to do which is helping animals and pet parents got the support that they needed.\n\nI was brought into WAG to create a new controllership team in the Bay Area.\n\nPeeling the layers back on bill dot com, I realized that it has a lot of attributes that you can utilize. You can have the review approval process where individuals can go in and approve stuff before payment. You can also departmentalize expenses. So you can use it to put expenses in in buckets for each department and it allowed me to have a very candid conversation with each department leasing. This is what you're spending on.\n\nIs this what you want to be spending on or is there something we should consider doing differently? Bell dot com has helped us to achieve a eighty percent decrease in unnecessary expenses and reduce our close process from twenty five days to around four days. That's helped me spend less time chasing down invoices, chasing down why did we receive this invoice? Does it make sense? Should we have received it in the first place? Who approved it? And that just allows me to focus on what really matters in the business which is where is the business going?\n\nYou can now register anything on our app and and have notes. Hey, my fish needs to get fed twice a day. You're not gonna go and take a fish for a walk, but the fact that you can now do all these different things with animals across the spectrum is is amazing.\n\nHe's a good boy.\n\nHe's a good boy. 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