{"media":{"accountId":452986,"accountKey":"wistia-production_452986","analyticsHost":"https://distillery.wistia.net","formsHost":"https://app.wistia.com","formEventsApi":"/form-stream/1.0.0","aspectRatio":1.7777777777777777,"assets":[{"is_enhanced":false,"type":"original","slug":"original","display_name":"Original File","details":{},"width":1920,"height":1080,"size":135806169,"bitrate":17255,"public":true,"status":2,"progress":1.0,"url":"https://embed-ssl.wistia.com/deliveries/c885b271b3b5b6b5f9d1e045ae685efc.bin","created_at":1555690644},{"is_enhanced":false,"type":"iphone_video","slug":"mp4_h264_515k","display_name":"360p","details":{},"container":"mp4","codec":"h264","width":640,"height":360,"ext":"mp4","size":4050283,"bitrate":515,"public":true,"status":2,"progress":1.0,"metadata":{"max_bitrate":89890,"average_bitrate":70794,"early_max_bitrate":89890},"url":"https://embed-ssl.wistia.com/deliveries/22e09a575eb5e28d22b7d737e9f8942106d06870.bin","created_at":1555690644,"segment_duration":3,"opt_vbitrate":1200},{"is_enhanced":false,"type":"mp4_video","slug":"mp4_h264_254k","display_name":"224p","details":{},"container":"mp4","codec":"h264","width":400,"height":224,"ext":"mp4","size":2002169,"bitrate":254,"public":true,"status":2,"progress":1.0,"metadata":{"max_bitrate":11531,"average_bitrate":11088,"early_max_bitrate":11844},"url":"https://embed-ssl.wistia.com/deliveries/84b8fa06b2a92f2fa81390c180669deb285645cf.bin","created_at":1555690644,"segment_duration":3,"opt_vbitrate":300},{"is_enhanced":false,"type":"md_mp4_video","slug":"mp4_h264_760k","display_name":"540p","details":{},"container":"mp4","codec":"h264","width":960,"height":540,"ext":"mp4","size":5978399,"bitrate":760,"public":true,"status":2,"progress":1.0,"metadata":{"max_bitrate":107728,"average_bitrate":102724,"early_max_bitrate":120107},"url":"https://embed-ssl.wistia.com/deliveries/6ae59bdf78b346b70f806ae15ce75367811abbd9.bin","created_at":1555690644,"segment_duration":3,"opt_vbitrate":1800},{"is_enhanced":false,"type":"hd_mp4_video","slug":"mp4_h264_1245k","display_name":"720p","details":{},"container":"mp4","codec":"h264","width":1280,"height":720,"ext":"mp4","size":9798131,"bitrate":1245,"public":true,"status":2,"progress":1.0,"metadata":{"max_bitrate":174765,"average_bitrate":166252,"early_max_bitrate":194317},"url":"https://embed-ssl.wistia.com/deliveries/42b81c30153dfe0459909e15e9fb31c4118516f6.bin","created_at":1555690644,"segment_duration":3,"opt_vbitrate":3750},{"is_enhanced":false,"type":"hd_mp4_video","slug":"mp4_h264_3154k","display_name":"1080p","details":{},"container":"mp4","codec":"h264","width":1920,"height":1080,"ext":"mp4","size":24803550,"bitrate":3154,"public":true,"status":2,"progress":1.0,"metadata":{"max_bitrate":436372,"average_bitrate":415827,"early_max_bitrate":489379},"url":"https://embed-ssl.wistia.com/deliveries/7efbece04249378c1903ee098b4a10601d4513b1.bin","created_at":1555690644,"segment_duration":3,"opt_vbitrate":5625},{"is_enhanced":false,"type":"storyboard","slug":"storyboard_2000x1469","display_name":"Storyboard","details":{},"width":2000,"height":1469,"ext":"jpg","size":405141,"bitrate":0,"public":true,"status":2,"progress":1.0,"metadata":{"frame_count":123,"aspect_ratio":1.77778,"frame_height":113,"frame_width":200},"url":"https://embed-ssl.wistia.com/deliveries/5e9ae39b0a5c3378e8d2c3ce242930ff1dd344b7.bin","created_at":1555690644},{"is_enhanced":false,"type":"still_image","slug":"still_image_1920x1080","display_name":"Thumbnail Image","details":{},"width":1920,"height":1080,"size":2159328,"bitrate":0,"public":true,"status":2,"progress":1.0,"url":"https://embed-ssl.wistia.com/deliveries/09988b60e3cc9fd4f5e60795e0a4c04b.bin","created_at":1556645729}],"branding":false,"createdAt":1555690644,"distilleryUrl":"https://distillery.wistia.com/x","duration":61.437,"enableCustomerLogo":true,"firstEmbedForAccount":false,"firstShareForAccount":false,"availableTranscripts":[{"bcp47LanguageTag":"en","familyName":"English","familyNativeName":"English","hasCaptions":true,"hasVideoStream":false,"name":"English","nativeName":"English","wistiaLanguageCode":"eng","language":"eng","ietf_language_tag":"eng","alpha3_terminologic":"eng","alpha3_bibliographic":"eng","iso639_2_language_code":"en","english_name":"English","native_name":"English","right_to_left":false,"alpha3Bibliographic":"eng","alpha3Terminologic":"eng","ietfLanguageTag":"eng","iso6392LanguageCode":"en","genericName":"English","genericNativeName":"English"}],"hashedId":"f6algrn3zg","mediaId":41799868,"mediaKey":"wistia-production_41799868","mediaType":"Video","name":"Penni McLean-Conner, Eversource","preloadPreference":null,"progress":1.0,"protected":false,"projectId":3662221,"seoDescription":"a Video Testimonials video","showAbout":true,"status":2,"type":"Video","playableWithoutInstantHls":true,"stats":{"loadCount":1445257,"playCount":659,"uniqueLoadCount":567743,"uniquePlayCount":562,"averageEngagement":0.564574},"trackingTransmitInterval":20,"liveStreamEventDetails":null,"integrations":{"hubspot_v2":true,"google_analytics":true},"captions":[{"language":"eng","text":"I'm Penny McLean-Connor, and I'm the Chief Customer Officer for Eversource Energy. KUBRA has been a fantastic partner with us in how they take the time to meet with us and really identify our needs. But the other piece that I find KUBRA doing that is unique is that they're bringing other value-added services. So bringing data to the table that we weren't even aware of. They brought us information about our Spanish-speaking customers that we're underserving.\n\nAnd so they gave us some creative ideas about how we might serve them, but, importantly, they told us where they were at, which zip codes they were in. Historically, our satisfaction with outage communications had been 55% to 60% of customers saying they were satisfied with the experience.\n\nOnce we introduce the proactive alerts, we moved to 79%, 80% satisfaction consistently. KUBRA's a partner in that. Both of us are actively engaged on how to achieve that target."}],"hls_enabled":true,"embed_options":{"opaqueControls":false,"playerColor":"0093c9","playerColorGradient":{"on":"false","colors":[["#0093c9","0"],["#66f9ff","1"]]},"plugin":{"share":{"channels":"email-twitter-linkedIn","pageTitle":"Penni McLean-Conner, Eversource","pageUrl":"https://kubra-1.wistia.com/medias/f6algrn3zg","tweetText":"{media_name}","overrideUrl":"false","on":"true","conversionOpportunityKey":"wistia-production_6901389"},"captions":{"on":"true"}},"volumeControl":"true","fullscreenButton":"true","controlsVisibleOnLoad":"true","bpbTime":"false","vulcan":true,"branding":"false","showCustomerLogo":"false","unalteredStillImageAsset":{"url":"https://embed-ssl.wistia.com/deliveries/09988b60e3cc9fd4f5e60795e0a4c04b.png","width":"1920","height":"1080"},"thumbnailAltText":"Penni McLean-Conner, Eversource","newRoundedIcons":true,"shouldShowCaptionsSettings":true},"embedOptions":{"opaqueControls":false,"playerColor":"0093c9","playerColorGradient":{"on":"false","colors":[["#0093c9","0"],["#66f9ff","1"]]},"plugin":{"share":{"channels":"email-twitter-linkedIn","pageTitle":"Penni McLean-Conner, Eversource","pageUrl":"https://kubra-1.wistia.com/medias/f6algrn3zg","tweetText":"{media_name}","overrideUrl":"false","on":"true","conversionOpportunityKey":"wistia-production_6901389"},"captions":{"on":"true"}},"volumeControl":"true","fullscreenButton":"true","controlsVisibleOnLoad":"true","bpbTime":"false","vulcan":true,"branding":"false","showCustomerLogo":"false","unalteredStillImageAsset":{"url":"https://embed-ssl.wistia.com/deliveries/09988b60e3cc9fd4f5e60795e0a4c04b.png","width":"1920","height":"1080"},"thumbnailAltText":"Penni McLean-Conner, Eversource","newRoundedIcons":true,"shouldShowCaptionsSettings":true}},"options":{}}