Customer Success Festival | Las Vegas 2023
Unlock the event's valuable session recordings and gain a competitive edge!
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Unleashing the power of personalization and customization
Panel: discussion Identifying the key capabilities for your customer success program to be world class
Accelerating Outcomes by Working Backwards: AWS’s Peculiar Approach to Customer Success
Leveraging Onboarding to Drive Customer Success
Identifying at-risk customers to mitigate customer churn
The power of hiring specialized CSMs who reflect your ideal customers
Workshop: CS to CS - From Crisis Scenario to Customer Success
Selling the value of customer success in a recession: earning executive buy-in
Fireside Chat: Unlocking the benefits of customer success & sales alignment
The anatomy of Customer Health: Understanding the metrics that matter
A Customer Success Playbook for Navigating Uncertainty and Change
How to reduce churn risk using outcome-based thinking and relationships - at - scale during onboarding and adoption
Digital CS: Leveraging the power of automation community and your actual product for efficiently scaling CS
Panel discussion: The Role of Customer Success in Upselling and Cross-Selling - Techniques and Strategies for Success
Fireside: Technical expertise and Customer Success - balancing skills and mindset
