Education Channel
Find videos designed to familiarize you with SupportLogic usage.
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Leveraging SupportLogic for Team Performance
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Finding Negative Sentiments in the SupportLogic UI
Leveraging SupportLogic for Team Performance
Escalation Charts
Using the SupportLogic Help Widget
Harnessing Unstructured Data for Deeper Analytics
Best Practice - SupportLogic Pre-configuration for End Users
SupportLogic Navigation Menu (users)
What's New with the SupportLogic Navigation Menu
Escalation Review Workflow (Short)
Global Filters, Virtual Team and Virtual Accounts
New Escalation Workflow
Your RX for Escalation Reduction
Slash Resolution Time in Half with AI-Powered Case Assignment
In-App 4 - Step Workflow: Success Plan Reduce Escalations, Improve CSAT, Increase Productivity
SupportLogic SX Overview
What is SupportLogic
Success Plan: (4 min) Reduce Escalations, Improve CSAT, Increase Productivity - 4 - Step Process
SupportLogic Success Plan Reduce Escalations, Improve CSAT & Increase Productivity
SupportLogic - Office Hours Agent Coaching & Evaluation (ACE)
SupportLogic Operational Efficiency & Analytics
Support Manager Workflow
SupportLogic Escalation Prediction
SupportLogic Needs Attention
SupportLogic Sentiment Scoring
Intelligent Case Assignment
Agent Coaching and Evaluation (ACE) Weekly Usage Workflow
Agent Coaching and Evaluation (ACE) Introduction
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Reduce Escalations, Improve CSAT and Increase Productivity
Success Plan Overview
What results should you expect?
What do we mean by Take Action?
The prescribed workflow
Create your filters (what matters to you
STEP 1: Take action on all cases in the console that contain inbound Needs Attention and Negative Signals
STEP 2: Take action on all Escalation Predictions, Escalations Requests, and Active Escalations
STEP 3: Take action on backlog based on the list views in SupportLogic (time permitting)
STEP 4: Take action on Alerts so that you can stay up to date throughout the day
Education Channel