Education Channel
Find videos designed to familiarize you with SupportLogic usage.
Play
Featured
Leveraging SupportLogic for Team Performance
Search episodes
Finding Negative Sentiments in the SupportLogic UI
Leveraging SupportLogic for Team Performance
Escalation Charts
Using the SupportLogic Help Widget
Harnessing Unstructured Data for Deeper Analytics
Best Practice - SupportLogic Pre-configuration for End Users
SupportLogic Navigation Menu (users)
What's New with the SupportLogic Navigation Menu
Escalation Review Workflow (Short)
Global Filters, Virtual Team and Virtual Accounts
New Escalation Workflow
Your RX for Escalation Reduction
Slash Resolution Time in Half with AI-Powered Case Assignment
In-App 4 - Step Workflow: Success Plan Reduce Escalations, Improve CSAT, Increase Productivity
SupportLogic SX Overview
What is SupportLogic
Success Plan: (4 min) Reduce Escalations, Improve CSAT, Increase Productivity - 4 - Step Process
SupportLogic Success Plan Reduce Escalations, Improve CSAT & Increase Productivity
SupportLogic - Office Hours Agent Coaching & Evaluation (ACE)
SupportLogic Operational Efficiency & Analytics
Support Manager Workflow
SupportLogic Escalation Prediction
SupportLogic Needs Attention
SupportLogic Sentiment Scoring
Intelligent Case Assignment
Agent Coaching and Evaluation (ACE) Weekly Usage Workflow
Agent Coaching and Evaluation (ACE) Introduction
Education Channel
