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We essentially work across the financial industry.
We collect data insight, analytics, intelligence,
and financial information.
We aggregate that.
We add our own layer of intelligence and analytics,
and then we sell that data and software.
We are a company of many acquisitions.
So you acquire a company, you acquire their processes,
their systems, their people.
And we were a bit unwilling at the onset of those acquisitions
to do that hard work to digitize into a singular
simplified commercial framework and system that we can go into.
Our legacy process was very manual, very error prone.
There's handoffs along the way to various different groups
that essentially in the old world would
have been a paper copy contract, somebody
might have hand drafted.
[INAUDIBLE] send it to the customer, whether
it's through the mail, somebody scanned it,
we sent it over that way.
They would mark it up would come back.
And that process would take weeks.
Our customers literally would say to us,
it's hard to buy from you.
You don't even make it easy to buy from you, and we want to. We needed
a digital transformation.
The Agreement Cloud is fundamental
to the whole process and to that interaction with the customer.
They want speed, they want transparency, they
want to work digitally as well.
We've integrated our DocuSign capabilities
within our Salesforce platform.
A salesperson can actually decide what product
they want to sell all within Salesforce,
put that Opportunity Product into their quote.
They build their quote.
With a push of a button, it actually
produces an order form for them via DocuSign.
So for our salespeople, if it's a sales
close week, if you're not using DocuSign,
you're not really looking to make money that week.
Our customer feedback has been really, really strong
in this area.
We've seen a 20% uptick on positive experience
through our digital sales experience.
Our digital sales experience obviously with DocuSign
is a key component.
The DocuSign Agreement Cloud makes
it easier for our customers to do business with us,
it makes it easier for our staff to do business
with our customers, and it makes it easier on the environment.
So it's a win for everybody. [MUSIC
PLAYING]