Hi, and welcome to eSurvey, from USAA
and our trusted partner, National Insurance Inspection Services.
It's important to understand that eSurvey is designed
for use on a mobile device.
Either your smartphone, such as an iPhone or an Android device,
or a tablet, such as an iPad.
If your mobile phone number is on file at USAA,
you should have already received a text message
with your eSurvey link,
in addition to an email invitation.
The text message allows for easy access
to eSurvey, directly on your smartphone.
However, just because eSurvey is
designed for mobile, doesn't mean that you can't complete it
if you don't have access to a smartphone.
You can complete your eSurvey on a desktop or laptop computer,
however, there are a couple important things
you need to know about this process.
First, each eSurvey will prompt you to take new, current photos
in and around your home.
These current photos will allow USAA
to calculate the minimum estimated
rebuild cost for your home, and identify
existing conditions that could increase
your chances of suffering home damage.
This makes eSurvey a breeze on a mobile device,
since you'll be guided to take the photos directly using
your smartphone or tablet, and they'll upload automatically
as you take them. To use a desktop or laptop computer,
you'll need to transfer the new photos you
take from a digital camera, onto your computer,
and then upload them to eSurvey from your computer.
This extra photo transfer and upload process
can sometimes be a little bit tricky
for those who may not be technically
inclined or familiar with the photo transfer process.
If you'd like to use your smartphone,
but you've not received your text message invitation
to eSurvey, contact eSurvey support,
and we'll be happy to resend your text message invitation
and can even update your mobile number if needed.
So, if you're on your computer,
and don't have access to a smartphone or tablet,
here are the steps to complete your eSurvey on your computer.
First,
scroll to the bottom of the current page you're on
and click the green,
"Yes, I want to use eSurvey button."
This will take you into the questionnaire portion
of your eSurvey, where you'll be prompted
to answer several multiple choice questions regarding
your home and property.
Once you've completed the questionnaire portion,
you'll be presented with a list of photos that need
to be uploaded to eSurvey.
Make note of the photos requested,
and obtain each photo using your digital camera.
Once you've taken all of the photos,
transfer them to a folder on your computer.
Now, back in a eSurvey, click each photo button and select
the appropriate photo to upload. As you upload each photo,
the buttons will turn green, indicating that each photo has
uploaded successfully.
Once you've uploaded all requested
photos, a button will appear allowing you to submit
your completed eSurvey.
If you have additional questions or concerns,
feel free to read the frequently asked questions below.
If your question is not answered there,
and you need additional assistance,
contact eSurvey support,
and we'll be happy to assist you.