WEBVTT 00:00:00.000 --> 00:00:01.300 _ 00:00:01.300 --> 00:00:07.700 One of the biggest times sucks when you're managing a community venue is the amount of time it takes to deal with bookings enquiries. 00:00:08.219 --> 00:00:13.350 You can spend a lot of time dealing with emails and things coming in from web forms or phone calls. 00:00:13.350 --> 00:00:18.619 And it can be really difficult to even know which booking enquiry has been dealt with, especially if you're working with a team of people. 00:00:19.169 --> 00:00:30.939 So what we aim to do at SpacetoCo is make it really, really easy for you to have a really clear to-do list for the bookings that need actioning and allow you to accept a booking in one click. 00:00:31.399 --> 00:00:33.960 So before I show you that, let's show you that to-do this. 00:00:34.000 --> 00:00:39.520 So if I zoom in here, we can see that this venue has three pending bookings. 00:00:39.789 --> 00:00:42.399 So we know that these are three that need actioning. 00:00:42.399 --> 00:00:44.050 So if i zoom out again 00:00:45.000 --> 00:00:45.729 and let's have a look. 00:00:45.839 --> 00:00:50.229 So we've got two bookings from Monty and we've got one booking from Laura. 00:00:50.899 --> 00:00:57.509 So this is going to allow you to have that magical one click to do all of the accepting booking tasks. 00:00:57.789 --> 00:01:06.420 But before we do that, I'll just show you what you can explore before you decide to accept the booking, because it's always up to you, whether you accepted booking. 00:01:06.730 --> 00:01:08.160 It's always within your control. 00:01:08.170 --> 00:01:11.300 So let's have a look and dive into who this customer is. 00:01:12.130 --> 00:01:16.910 So the first thing we can see the customer's name, how long they've been waiting for it and how much this booking this for. 00:01:17.430 --> 00:01:21.720 We can also see the purpose of the booking, but let's have a look at their profile. 00:01:21.820 --> 00:01:25.700 So here we can see all of their organizational details. 00:01:26.040 --> 00:01:29.850 We can see their bookings history, especially if we are unfamiliar with this customer. 00:01:29.880 --> 00:01:37.010 So it looks like they haven't booked before, but they have got some future bookings and looks like they're just booked in another date here. 00:01:37.260 --> 00:01:38.760 So that's really useful information. 00:01:39.200 --> 00:01:47.380 We can also see that there's a note been left here from a colleague so that we can see that, OK, they're booking in some more classes for 2022. 00:01:47.800 --> 00:01:49.549 So that's really useful context. 00:01:50.080 --> 00:01:54.900 What we can also do is have a look and see what else is going on in the the venue on that day. 00:01:54.900 --> 00:01:59.620 So if I click here, we can see there's no other bookings until yoga in the evening. 00:01:59.950 --> 00:02:01.389 That sounds like it won't clash. 00:02:01.410 --> 00:02:04.120 So I feel much more comfortable at accepting this booking. 00:02:04.719 --> 00:02:10.780 So now if I want to approve it, all I need to do is go ahead and click approve. 00:02:11.379 --> 00:02:15.419 And what's happening now is the customer's payment's been taken, they've been sent a receipt. 00:02:15.949 --> 00:02:18.269 They've been given a confirmation email. 00:02:18.559 --> 00:02:23.049 The availability has been blocked out and they'll also be reminded of their booking. 00:02:23.329 --> 00:02:27.399 So all of that has happened with just one click, which is going to save you time. 00:02:27.409 --> 00:02:32.189 It's also going to save the customer time because they'd been able to make that booking in their own time. 00:02:32.679 --> 00:02:37.219 So it's a much, much quicker way to accept a booking. 00:02:37.569 --> 00:02:40.209 And it's really clear that the booking has been accepted. 00:02:40.219 --> 00:02:42.079 So you don't need to hand that over to a colleague. 00:02:42.119 --> 00:02:45.709 And now we've just got two more to approve if we want to. 00:02:46.189 --> 00:02:54.069 So please feel free to check out some more videos of how SpacetoCo can make it much, much easier to manage the bookings at your community venue.