{"captions":[{"id":"6u9kwai3y3uvn1yn","bcp47LanguageTag":"en","familyName":"English","familyNativeName":"English","hasCaptions":true,"hasVideoStream":true,"key":"wistia-production_6u9kwai3y3uvn1yn","mediaHashedId":"w1igxh7do0","name":"English","nativeName":"English","wistiaLanguageCode":"eng","hash":{"lines":[{"start":3.04,"end":5.355,"text":["I've been with the","Department of Greater Cincinnati Water"]},{"start":5.355,"end":7.495,"text":["Works for","approximately 25 years."]},{"start":7.495,"end":10.775,"text":["We've been with KUBRA for","probably 12 to 15 years."]},{"start":10.775,"end":13.575,"text":["Print mail in our eyes is","kind of the foundation of KUBRA,"]},{"start":13.575,"end":15.61,"text":["and it's really done","very, very well for us."]},{"start":15.61,"end":17.61,"text":["The most recent","solution is Notifi,"]},{"start":17.61,"end":20.33,"text":["it's customer communications. Typically,","in the water industry,"]},{"start":20.33,"end":22.65,"text":["we have people that go door","to door when there's an outage."]},{"start":22.65,"end":24.885,"text":["So the Notifi product","has allowed us to do it"]},{"start":24.885,"end":27.285,"text":["electronically. Prior to KUBRA,"]},{"start":27.285,"end":31.685,"text":["we were doing the rendering","of bills and letters in house."]},{"start":31.685,"end":35.49,"text":["And so being able to outsource","that knowledge and that"]},{"start":35.49,"end":40.21,"text":["experience to KUBRA has been very, very","nice. To me, KUBRA is a partner,"]},{"start":40.21,"end":42.53,"text":["and it's good to know that we","have a partner to be able to do"]},{"start":42.53,"end":43.555,"text":["that. When there's issues,"]},{"start":43.555,"end":44.995,"text":["they'll listen to","what those issues are."]},{"start":44.995,"end":47.895,"text":["So they're always available.","We can always talk to them."]}]},"language":"eng","alpha3_terminologic":"eng","alpha3_bibliographic":"eng","iso639_2_language_code":"en","english_name":"English","media_hashed_id":"w1igxh7do0","native_name":"English","right_to_left":false,"generic_name":"English","generic_native_name":"English"}],"preferred_languages":[]}