WEBVTT

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Have you ever noticed that you
can sub for an instructor who

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has a large following,
and their members

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are amazing and appreciative.

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And you can sub for
another instructor who

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has a large following, but
their members are awful.

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I think it has to do
with the instructor.

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I'm Angie Miller,
and that's what

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I want to talk about today.

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As instructors,
we're the leader,

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and I believe that we teach our
members how to treat people.

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If we're competent,
we're not threatened

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by other instructors.

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We're a team player,
and we're professional.

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I believe that we cultivate
kind open-minded communities who

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are accepting of subs.

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If we're not, we don't.

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The reality, though, is
that we all need subs.

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So it's in our best interests
to build communities

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who don't scare our
subs away and who

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don't make them miserable.

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So today, I have three ways
we can make our subs miserable

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if we want everyone to
refuse to sub for us

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and three ways we
can turn that around.

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So the number one way
to make a sub miserable,

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tell your class that
you'll be gone next week

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and you're getting a sub.

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When you make that
announcement, the sub

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has to experience that
pit in her stomach

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when she walks in and realizes
that only five people showed up

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versus the regular 40 followers.

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What's worse is
they're generally

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the five that
didn't get the memo,

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so they're less than enthused
when they see this sub.

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So how do we turn that around?

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What if you don't
tell your members

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that you're getting a sub?

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Because the important
thing is that someone

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will be there to give
them a good workout,

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and no one wants to sub for the
instructor whose members don't

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show up.

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Even if the sub
doesn't teach like you,

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any workout is better than
no workout for your members.

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So number two way to make a sub
miserable, when you give back

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ask your class, hey,
how'd you like the sub?

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I don't think there's a good
answer to this question.

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If they say they loved
him, what if they're

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afraid they'll offend you?

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If they say they
hated him, well,

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did they offer specific
constructive tips

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about his teaching
or was it just

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that he didn't teach like you?

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How to turn that around,
what if you just don't ask?

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Honestly, I never ask.

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A professional came in,
and they covered my class.

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And that's what matters.

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Plus, we have to
consider the messenger.

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In this case, the
messenger is loyal to us,

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so their opinions
are pretty biased.

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If we don't ask, we
don't send the message

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that we need to
check in on our subs

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or even that we have the
authority to do that.

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So tip number three on how
to make us a miserable,

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never promote other classes
or instructors or worse yet

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gossip about them or the gym.

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When you do this,
you build an alliance

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with your class against the gym
and your fellow instructors.

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You set the tone of
competition, not camaraderie.

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And those alliances
aren't built on negativity

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that look like bullying
when someone else comes

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into sub for you.

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So how do we turn that around?

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Remember that teaching fitness
classes is our profession,

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and as a professional
we're providing a service.

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That means that it should
be a positive experience.

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Also remember that we were
all new to our members

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at some point, and
they gave us a chance.

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So if we do tell our members
that we'll be gone, remind them

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that change is good
for the mind and body

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and really encourage them
to give the sub a chance.

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So I'm Angie Miller.

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I hope you'll
continue connecting

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with me on social media.

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On Instagram, I'm
Andrew Miller Fitness.

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And on Facebook and Twitter,
I'm Angie Miller Fit.

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My website's
AngieMillerFitness.com.

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Thanks for joining
me here today.

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Keep doing what you love
and loving what you do.

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I'll see you next week.