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We like to do things slightly different to the normal mold
of a law firm.
We enjoy using technology to improve and aid
our work with clients, and indeed for our staff as well.
With the coming regulation under GDPR,
no firm could ignore the fact of misaddressed emails.
So really, a product like Tessian,
that really addresses that excellently will prevent
misaddressed emails to a really high percentage going out,
is really a no-brainer for a firm.
And it's got to be easy to use as well, which
Tessian indefinitely is.
If you imagine your most important client suddenly
has an email with perhaps financial information
or sensitive information going to somebody else,
you probably have a good chance of losing that client.
Traditionally, we've had sort of rules-based solutions, which
are quite almost singular in how they work.
Not really a lot of intelligence to them.
I think where we are now with Tessian
is that we have a solution that's really innovative.
It's using AI to learn, so actually the more information
we give it the more refined it is and the better it hits.
And it certainly addresses the misaddressed email solution
100%.
When we came to look at Tessian, we
thought about some other ways of looking
at how we address this problem of misaddressed emails.
And there was outlook rules.
Preventing the quick pop ups that come when you type a name.
Putting in a blacklist or whitelist of allowed email
addresses.
But they're all very time consuming to construct
and really very single dimensional--
they're on, they're off--
that there's not really a lot of intelligence
that you can put into solutions like that.
So we were looking for something that was smarter really around.
And of course, there's a lot of artificial intelligence
products around and solutions being created.
But obviously, Tessian was a finished product.
We started off with Tessian with a limited number of users.
The reports from that proved its value without a doubt,
and it got unanimous approval from the senior management
to implement it.
When we came to roll out the actual product
to all the users, it was really simple.
There's no user training at all.
Just to give an idea of what sort of hit rate
we get on the emails.
I was just recently looking at a report which
had about 40,000 emails traveling through.
and of that, there are only about 50
that were actually flagged up to the person typing
the email as a question, did they want to confirm that send
or not.
And actually, the percentage of that then, that's 0.16%.
So it's not an intrusive solution at all.
But of course you only need one to damage your reputation.
It's value over and over every day, every month.
Tessian is an end product.
So whether we were a five person law firm, a 500, or a 5,000,
the journey to deploy it and operate it and manage it
would be just the same.
Nice and easy.
The longer we use it, the better it will get. [MUSIC
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