WEBVTT 00:00:00.020 --> 00:00:02.400 - Thank you so much for putting this together 00:00:02.400 --> 00:00:04.930 and I am in the no socks camp, 00:00:04.930 --> 00:00:07.800 if we're totally being honest here. 00:00:07.800 --> 00:00:09.750 We were catching up with Josh before this 00:00:09.750 --> 00:00:13.140 and he said, in his role as the Chief Advancement Officer, 00:00:13.140 --> 00:00:16.950 he has seen a variety of polls from many different vendors 00:00:16.950 --> 00:00:18.760 and partners over the last week or two 00:00:18.760 --> 00:00:21.470 about what people are doing with gift officers 00:00:21.470 --> 00:00:23.030 and campaigns and giving days 00:00:23.030 --> 00:00:26.680 and that being said, he hasn't seen a quality poll 00:00:26.680 --> 00:00:28.450 about socks versus no socks, 00:00:28.450 --> 00:00:30.280 so glad we were able to make that happen. 00:00:30.280 --> 00:00:33.150 Josh, welcome, thank you in the midst of all of this 00:00:33.150 --> 00:00:35.950 for making time. 00:00:35.950 --> 00:00:39.840 I think most of our audience would be familiar with Emory, 00:00:39.840 --> 00:00:41.290 but if you wouldn't mind 00:00:41.290 --> 00:00:45.040 just giving us a quick overview of who you are, 00:00:45.040 --> 00:00:47.480 what the Emory Organization looks like, 00:00:47.480 --> 00:00:49.720 and then I look forward, over the next 30 minutes, 00:00:49.720 --> 00:00:50.730 we're gonna keep this quick, 00:00:50.730 --> 00:00:54.400 just getting a window into the rapid decision making 00:00:54.400 --> 00:00:56.850 that you've been having to navigate, 00:00:56.850 --> 00:01:01.170 both at university level but also at an advancement level. 00:01:01.170 --> 00:01:02.620 Thank you for making time. 00:01:02.620 --> 00:01:04.760 - Thanks Brent, thanks for the opportunity. 00:01:04.760 --> 00:01:07.630 Socks here, I'm not going barefoot inside, 00:01:07.630 --> 00:01:09.130 yeah I got the socks on. 00:01:09.130 --> 00:01:12.000 Emory University in Atlanta, Georgia, 00:01:12.000 --> 00:01:15.800 I came in as SVP, here a year and a half ago 00:01:15.800 --> 00:01:19.350 after having spent 10 years here previously, 00:01:19.350 --> 00:01:21.500 with five years in between up 00:01:21.500 --> 00:01:23.150 at the University of Connecticut. 00:01:24.310 --> 00:01:27.324 Emory is a tier one research university, 00:01:27.324 --> 00:01:29.760 and you, (crackling drowns down speaker) 00:01:29.760 --> 00:01:31.650 very interesting of course during these times, 00:01:31.650 --> 00:01:34.930 as we're in major healthcare system, 00:01:34.930 --> 00:01:38.070 in addition to our nine schools and units 00:01:38.070 --> 00:01:39.690 across the university. 00:01:39.690 --> 00:01:42.180 So, a very complex system. 00:01:42.180 --> 00:01:44.417 My team, Advancement and Alumni Engagement 00:01:45.384 --> 00:01:50.193 is over 300 strong, so a pretty large and complex team 00:01:50.193 --> 00:01:53.890 with both central, centralized staff 00:01:53.890 --> 00:01:56.390 as well as decentralized staff 00:01:56.390 --> 00:01:58.060 within our schools and units, 00:01:58.060 --> 00:02:00.710 all working collaboratively together 00:02:00.710 --> 00:02:02.483 in support of the university. 00:02:03.480 --> 00:02:08.180 - Well thank you and I just wanna start by saying 00:02:08.180 --> 00:02:11.380 that we have had the opportunity to work 00:02:11.380 --> 00:02:13.870 with several hundred advancement leaders 00:02:13.870 --> 00:02:16.230 and Josh has always been willing 00:02:16.230 --> 00:02:18.150 to innovate, try new concepts, 00:02:18.150 --> 00:02:21.260 we're grateful to be partnered with him and his colleagues. 00:02:21.260 --> 00:02:25.990 But at the same time for your background and expertise 00:02:25.990 --> 00:02:28.830 and the connectivity of these advancement space, 00:02:28.830 --> 00:02:29.940 nobody has gone through 00:02:29.940 --> 00:02:32.050 what we've gone through over the last couple of weeks. 00:02:32.050 --> 00:02:33.000 And what we talked about 00:02:33.000 --> 00:02:35.490 in our previous version of this series, 00:02:35.490 --> 00:02:38.763 is that, anybody who's pretending that there is a playbook, 00:02:39.950 --> 00:02:42.190 is probably lying to you, okay? 00:02:42.190 --> 00:02:45.090 We've all been having to invent a playbook 00:02:45.090 --> 00:02:46.870 in our respective organizations, 00:02:46.870 --> 00:02:49.680 and I think the more we can give a candid view 00:02:49.680 --> 00:02:54.210 into where your mindset was two weeks ago, 00:02:54.210 --> 00:02:56.770 as you were gearing up for your Giving Day, 00:02:56.770 --> 00:03:00.720 and how rapidly you received new pieces 00:03:00.720 --> 00:03:03.170 of incomplete information, 00:03:03.170 --> 00:03:05.403 and what kind of decisions you've made, 00:03:06.410 --> 00:03:08.440 and I think where we go from here. 00:03:08.440 --> 00:03:11.500 So why don't you just take me back two weeks ago, 00:03:11.500 --> 00:03:14.703 what you were thinking about, and how things unfolded? 00:03:15.553 --> 00:03:17.610 - Now Brent, I think that's a great story 00:03:17.610 --> 00:03:19.810 just to talk about a three, four day period. 00:03:21.160 --> 00:03:24.050 Two weeks ago, this past Tuesday, 00:03:24.050 --> 00:03:25.180 we launched a campaign, 00:03:25.180 --> 00:03:28.243 which was planned for (mumbles) on April 2nd. 00:03:29.240 --> 00:03:32.440 On Wednesday we had our annual board of visitors meeting 00:03:32.440 --> 00:03:34.390 with former board of visitors, members, 00:03:36.350 --> 00:03:40.450 local corporate leader with about 30% alumni. 00:03:40.450 --> 00:03:43.170 But it's a board that people spend three years on 00:03:43.170 --> 00:03:46.823 and we have an annual meeting about 200 people on Wednesday. 00:03:47.740 --> 00:03:49.370 Before I walked into the meeting, 00:03:49.370 --> 00:03:51.690 I got an email from a colleague saying that, 00:03:51.690 --> 00:03:54.370 you know, the students were making fun of you on Giving Day, 00:03:54.370 --> 00:03:56.666 when the university will be having to come back 00:03:56.666 --> 00:03:58.510 from spring break, 00:03:58.510 --> 00:03:59.680 I'm like, what's going on? 00:03:59.680 --> 00:04:01.680 And at that point we had heard 00:04:01.680 --> 00:04:04.460 that several universities had moved 00:04:04.460 --> 00:04:08.440 to virtual learning a day or two earlier than us, 00:04:08.440 --> 00:04:11.940 I was at the board meeting (crackling drowns dow speaker) 00:04:11.940 --> 00:04:13.850 with our featured speaker, 00:04:13.850 --> 00:04:15.297 she pulled me aside and said, 00:04:15.297 --> 00:04:17.077 "I just wanna give you a heads up tonight. 00:04:17.077 --> 00:04:19.137 "We're gonna announce the, 00:04:19.137 --> 00:04:22.717 "that we're going to extend spring break for a week 00:04:22.717 --> 00:04:25.210 "and going to virtual classes." 00:04:25.210 --> 00:04:28.140 I left that meeting and got on a plane to New York. 00:04:28.140 --> 00:04:31.650 Yes, New York, kinda the epicenter now, 00:04:31.650 --> 00:04:35.320 where I was spending several days in donor visits. 00:04:35.320 --> 00:04:38.654 At 9:30 while I was at a donor (mumbles) came out, 00:04:38.654 --> 00:04:41.433 (crackling drowns down speaker) and my team 00:04:41.433 --> 00:04:43.070 (crackling drowns down speaker) 00:04:43.070 --> 00:04:47.330 the next morning we had leadership team call 00:04:47.330 --> 00:04:50.083 to talk about how our division was gonna respond, 00:04:50.930 --> 00:04:54.710 and was very pleased that by 10 o'clock on Thursday, 00:04:54.710 --> 00:04:56.678 we have (crackling drowns down speaker) 00:04:56.678 --> 00:04:58.480 is starting the next day. 00:04:58.480 --> 00:05:00.610 We were gonna move (crackling drowns down speaker) 00:05:00.610 --> 00:05:04.246 working environment, for we were able and everybody 00:05:04.246 --> 00:05:08.250 (crackling drowns down speaker) as soon as possible. 00:05:08.250 --> 00:05:13.250 And (mumbles) Friday literally, two three days into this, 00:05:15.740 --> 00:05:19.810 we had a senior leaders call across my organization. 00:05:19.810 --> 00:05:22.754 So on Friday morning we gathered 50 of our 00:05:22.754 --> 00:05:23.640 (crackling drowns down speaker) 00:05:23.640 --> 00:05:26.150 for a zoom call. 00:05:26.150 --> 00:05:28.480 And for the last two weeks, three days a week, 00:05:28.480 --> 00:05:31.120 our leadership team meets at eight o'clock, 00:05:31.120 --> 00:05:34.120 two days a week the entire managers do meeting too 00:05:34.120 --> 00:05:36.793 at eight o'clock and we have updates. 00:05:37.809 --> 00:05:39.980 You know Brent as I was sharing with you in advance, 00:05:39.980 --> 00:05:41.890 I've started to see a sea change 00:05:41.890 --> 00:05:44.920 that (crackling drowns down speaker) doing the crisis, 00:05:44.920 --> 00:05:48.680 how to move to remote, the needs of our employees, 00:05:48.680 --> 00:05:51.180 how people were gonna continue to do their work. 00:05:51.180 --> 00:05:52.620 We had only canceled events 00:05:52.620 --> 00:05:56.610 for two, three weeks at that point. 00:05:56.610 --> 00:05:58.710 And then of days in, we had canceled 00:05:58.710 --> 00:06:00.650 all of that through commencement. 00:06:00.650 --> 00:06:05.250 And I have canceled all events through the end of May, 00:06:05.250 --> 00:06:06.750 and we've continued to evolve. 00:06:06.750 --> 00:06:08.930 But much of that conversation has moved 00:06:08.930 --> 00:06:13.930 from coronavirus, and the impact it's now, had on all of us 00:06:14.000 --> 00:06:17.600 to (crackling drowns down speaker) 00:06:17.600 --> 00:06:19.530 over the next two months (crackling drowns down speaker) 00:06:19.530 --> 00:06:24.350 calibrating our activity as a team, as we look forward. 00:06:24.350 --> 00:06:25.850 - Josh, I appreciate that overview. 00:06:25.850 --> 00:06:27.323 I wanna just note, 00:06:28.340 --> 00:06:31.960 there is a little bit of a audio issue 00:06:31.960 --> 00:06:36.300 that we're having, I don't know if you've got anything 00:06:36.300 --> 00:06:37.310 that you can do 00:06:37.310 --> 00:06:40.250 as far as shutting down other windows and so forth. 00:06:40.250 --> 00:06:41.560 I think we're all tryna navigate 00:06:41.560 --> 00:06:44.050 our home internet situations right now, 00:06:44.050 --> 00:06:47.840 but we're making most of of what you're at, 00:06:47.840 --> 00:06:50.080 what you're saying, but if there's, 00:06:50.080 --> 00:06:55.070 hopefully we can hear you clearer as this advances. 00:06:55.070 --> 00:06:56.810 If you're, if you don't mind me asking, 00:06:56.810 --> 00:06:58.950 I think one of the big challenges, 00:06:58.950 --> 00:07:01.370 that every leadership team has to address 00:07:01.370 --> 00:07:04.160 is the variety of stakeholders 00:07:04.160 --> 00:07:05.780 that you need to think about, right? 00:07:05.780 --> 00:07:09.770 You have as a leader, not just of your organization 00:07:09.770 --> 00:07:13.130 but of the university, you've got student stakeholders, 00:07:13.130 --> 00:07:15.270 you've got faculty stakeholders, 00:07:15.270 --> 00:07:18.200 you've got broader employees of the university, 00:07:18.200 --> 00:07:22.130 you've got your existing donors, trustees, board, et cetera. 00:07:22.130 --> 00:07:24.460 And then you've got your advancement staff as well. 00:07:24.460 --> 00:07:27.623 And I think it's probably been tricky, 00:07:28.460 --> 00:07:30.420 given that it seems like at least 00:07:31.290 --> 00:07:34.360 so much of the initial focus has had to be on students, 00:07:34.360 --> 00:07:38.770 has had to just be on getting prepared for online learning 00:07:38.770 --> 00:07:40.930 in about a 10 day period; 00:07:40.930 --> 00:07:43.300 that it probably has felt, I don't know, 00:07:43.300 --> 00:07:46.670 maybe a little bit lonely at times for staff members, 00:07:46.670 --> 00:07:50.740 or how do you think about balancing your messaging? 00:07:50.740 --> 00:07:52.250 And I'm struggling with the same thing, right? 00:07:52.250 --> 00:07:55.260 I mean, I've got customers, I've got board members, 00:07:55.260 --> 00:07:57.929 investors, my team, my management team. 00:07:57.929 --> 00:07:59.730 And I guess, how do you think 00:07:59.730 --> 00:08:02.640 about prioritizing your communication 00:08:02.640 --> 00:08:05.380 and that kind of crisis response 00:08:05.380 --> 00:08:08.423 across those stakeholders in such a short amount of time? 00:08:11.700 --> 00:08:13.273 You're on mute right now. 00:08:14.190 --> 00:08:15.260 So if you come off mute, 00:08:15.260 --> 00:08:18.690 - Yep, hopefully the sound will be a little better, 00:08:18.690 --> 00:08:20.560 as I move forward. 00:08:20.560 --> 00:08:23.380 Brent, I think that's, as I was speaking earlier, 00:08:23.380 --> 00:08:25.860 I think the way we organized ourselves as a team 00:08:25.860 --> 00:08:26.760 while I was sitting 00:08:26.760 --> 00:08:30.926 on university broader contextual issues, 00:08:30.926 --> 00:08:34.810 (crackling drowns down speaker)and governance issues, 00:08:34.810 --> 00:08:37.630 my team was also meeting on a daily basis 00:08:37.630 --> 00:08:41.040 where we were able to really address those issues 00:08:41.040 --> 00:08:43.360 and to divide responsibilities. 00:08:43.360 --> 00:08:46.010 To give you some great examples, 00:08:46.010 --> 00:08:47.930 our head of principal gifts, 00:08:47.930 --> 00:08:52.170 took the lead in really developing informational document 00:08:52.170 --> 00:08:53.420 for our top donors, 00:08:53.420 --> 00:08:56.490 our foundation community here in Georgia, 00:08:56.490 --> 00:09:01.490 within a days we were on (crackling drowns down speaker) 00:09:03.328 --> 00:09:07.320 then the day after that day (crackling drowns down speaker) 00:09:07.320 --> 00:09:09.283 from across the community. 00:09:15.150 --> 00:09:16.340 Can you hear me? 00:09:16.340 --> 00:09:17.860 - We can hear you, Josh. 00:09:17.860 --> 00:09:21.400 It looks like Mike has stopped your video 00:09:21.400 --> 00:09:24.707 to see if that helps improve the audio. 00:09:24.707 --> 00:09:25.540 - [Josh] Got it. 00:09:25.540 --> 00:09:26.373 - But let's keep going 00:09:26.373 --> 00:09:28.570 and we've got some really good questions coming in as well, 00:09:28.570 --> 00:09:30.070 which we'll jump to. 00:09:30.070 --> 00:09:34.540 - [Josh] Okay, so we spend a great deal of time, 00:09:34.540 --> 00:09:37.570 dividing up those responsibilities Brent 00:09:37.570 --> 00:09:39.540 with our principal gifts team taking the lead 00:09:39.540 --> 00:09:42.370 with our top donors in developing information sheets. 00:09:42.370 --> 00:09:44.670 That community has now asked for that document 00:09:44.670 --> 00:09:46.930 from Emory on a weekly basis, 00:09:46.930 --> 00:09:50.810 so that we can able provide them updates on testing, 00:09:50.810 --> 00:09:53.430 research that we're doing, the equipment needs, 00:09:53.430 --> 00:09:56.790 and the various things across our organization. 00:09:56.790 --> 00:09:57.740 At the same time, 00:09:57.740 --> 00:10:01.340 our VP and our AVPs developed talking points, 00:10:01.340 --> 00:10:03.990 for our frontline development officers, 00:10:03.990 --> 00:10:06.770 initially focusing their activity 00:10:06.770 --> 00:10:11.100 inwardly on really doing some portfolio maintenance, 00:10:11.100 --> 00:10:14.200 updating and getting their information in the system, 00:10:14.200 --> 00:10:15.820 updating proposals, 00:10:15.820 --> 00:10:20.100 really trying to better utilize their time internally, 00:10:20.100 --> 00:10:23.440 not being as proactive in our gift conversations 00:10:23.440 --> 00:10:26.720 and really allowing that to be driven by the donors. 00:10:26.720 --> 00:10:27.553 - [Brent] Yep 00:10:27.553 --> 00:10:28.470 - [Josh] We have been fortunate 00:10:28.470 --> 00:10:30.780 that we've had a few gifts continue to close, 00:10:30.780 --> 00:10:33.400 but I'll be very candid 00:10:33.400 --> 00:10:35.940 to say that the majority of our gift conversations 00:10:35.940 --> 00:10:39.420 in particular, at the six figure and above level, 00:10:39.420 --> 00:10:41.283 have all but stalled at this point. 00:10:42.862 --> 00:10:44.410 - And Josh, can I note, can I just ask, 00:10:44.410 --> 00:10:47.580 because, you know, I could see that being an opportunity 00:10:47.580 --> 00:10:49.210 to sorta not dance around that. 00:10:49.210 --> 00:10:51.310 I mean, could you proactively reach out, 00:10:51.310 --> 00:10:52.880 let's say that you were my prospect 00:10:52.880 --> 00:10:55.080 and we've been talking about a big gift, 00:10:55.080 --> 00:10:57.480 you know, Josh, I hope you're doing okay. 00:10:57.480 --> 00:11:00.290 I'm gonna assume, that now is not the right time 00:11:00.290 --> 00:11:01.860 to keep talking about that gift. 00:11:01.860 --> 00:11:05.430 I mean, you just hit it head on, and let them counter 00:11:05.430 --> 00:11:08.050 if it actually still is the right time 00:11:08.050 --> 00:11:09.150 or you just (mumbles)? 00:11:10.430 --> 00:11:11.760 - [Josh] No, absolutely Brent. 00:11:11.760 --> 00:11:14.500 I think to the point you're making, 00:11:14.500 --> 00:11:18.210 again we tried to in those very early first few days, 00:11:18.210 --> 00:11:19.880 we focused our team's activity. 00:11:19.880 --> 00:11:22.190 But the next step in that process 00:11:22.190 --> 00:11:24.560 is exactly what you just outlined. 00:11:24.560 --> 00:11:27.200 We have asked people to use this opportunity 00:11:27.200 --> 00:11:29.630 to really reach out to all of their portfolio 00:11:29.630 --> 00:11:31.830 and their leadership volunteers, 00:11:31.830 --> 00:11:34.080 and to continue to check into, with people. 00:11:34.080 --> 00:11:36.300 And of course, given our healthcare system, 00:11:36.300 --> 00:11:38.670 our medical school, our public health school, 00:11:38.670 --> 00:11:41.380 we're also providing an information sheet 00:11:41.380 --> 00:11:45.070 and trying to be a resource for people around Covid-19, 00:11:45.070 --> 00:11:47.830 and really seeing ourselves, we did webinars. 00:11:47.830 --> 00:11:51.430 We did a webinar for insiders, donors, 00:11:51.430 --> 00:11:52.860 schooling unit board leaders, 00:11:52.860 --> 00:11:56.700 last week we had 378 people sign up within 24 hours. 00:11:56.700 --> 00:12:00.280 - And Josh, can I ask, had you ever done that before? 00:12:00.280 --> 00:12:02.620 - [Josh] We had done some but not to that extent 00:12:02.620 --> 00:12:05.700 and not with that kind of 24 hour turnaround. 00:12:05.700 --> 00:12:08.010 Brent on top of that, we did a Facebook live chat 00:12:08.010 --> 00:12:10.290 with one of our public health faculty members. 00:12:10.290 --> 00:12:14.310 And in a week's time it said 52,000 views, 00:12:14.310 --> 00:12:16.780 we put him back up this past Tuesday 00:12:16.780 --> 00:12:20.570 and it's had 14,000 views just in the last 48 hours. 00:12:20.570 --> 00:12:24.460 So you talk about shifting to digital programming, 00:12:24.460 --> 00:12:26.070 we've already talked about 00:12:26.070 --> 00:12:27.870 that being a more significant 00:12:27.870 --> 00:12:30.370 part of our activity moving forward, 00:12:30.370 --> 00:12:33.890 in a way, in an elevated way as compared to what it was 00:12:33.890 --> 00:12:35.820 prior to the last couple of weeks. 00:12:35.820 --> 00:12:37.860 - I love it, I was just speaking with Brian Hastings, 00:12:37.860 --> 00:12:38.720 who's the CEO 00:12:38.720 --> 00:12:41.730 at the University of Nebraska Foundation yesterday. 00:12:41.730 --> 00:12:44.780 And he said that, I believe it was last Thursday, 00:12:44.780 --> 00:12:47.700 they put forth an invitation to their top supporters 00:12:47.700 --> 00:12:50.500 to join a conversation between him and the president 00:12:50.500 --> 00:12:52.830 or the chancellor of the Nebraska system. 00:12:52.830 --> 00:12:55.850 And they had something like 400 of their top donors tune in. 00:12:55.850 --> 00:12:58.590 They'd never done that sort of thing before. 00:12:58.590 --> 00:13:03.400 It would have been a gala that everybody had to come to, 00:13:03.400 --> 00:13:06.030 and so it really has been a catalyst, 00:13:06.030 --> 00:13:09.090 to hopefully reshape the way that we communicate 00:13:09.090 --> 00:13:12.600 with our supporters across the giving pyramid going forward. 00:13:12.600 --> 00:13:13.530 - Yep, no question. 00:13:13.530 --> 00:13:16.100 I mean, between, you know, as I said very similar numbers, 00:13:16.100 --> 00:13:20.480 378 people showing up in 24 hours, the Facebook live chats, 00:13:20.480 --> 00:13:22.610 but we also Bent have instituted, 00:13:22.610 --> 00:13:25.870 I sent out an email to our alumni and donor community 00:13:25.870 --> 00:13:28.430 that Sunday, four or five days in. 00:13:28.430 --> 00:13:30.960 We followed that up with the communication last Wednesday 00:13:30.960 --> 00:13:33.500 and we had another one go out this past Tuesday. 00:13:33.500 --> 00:13:36.410 So we're trying to do a email communication 00:13:36.410 --> 00:13:38.020 to provide updates. 00:13:38.020 --> 00:13:40.980 As you might imagine, our open rates and click through rates 00:13:40.980 --> 00:13:44.420 are sky-high because people are looking for information, 00:13:44.420 --> 00:13:46.010 they're also sitting home 00:13:46.010 --> 00:13:48.850 and looking for that kind of engagement. 00:13:48.850 --> 00:13:51.330 But we're going beyond Covid-19, right? 00:13:51.330 --> 00:13:53.820 We're also looking at this as an opportunity 00:13:53.820 --> 00:13:55.470 to put out other content. 00:13:55.470 --> 00:13:58.730 We've got, as most universities do, 00:13:58.730 --> 00:14:02.700 experts in various fields, and people are sitting home. 00:14:02.700 --> 00:14:05.820 So we're trying, we just yesterday announced the series of, 00:14:05.820 --> 00:14:08.220 I believe it was six different webinars. 00:14:08.220 --> 00:14:11.440 Again, not something we had traditionally done, 00:14:11.440 --> 00:14:13.450 over the next four weeks, 00:14:13.450 --> 00:14:17.640 to engage people more through digital engagement 00:14:17.640 --> 00:14:18.943 in the coming weeks ahead. 00:14:19.910 --> 00:14:20.743 - I love it. 00:14:20.743 --> 00:14:23.443 And Mike, if you could make me, 00:14:24.700 --> 00:14:28.010 if you could enable me to share my screen if possible. 00:14:28.010 --> 00:14:29.250 If you can't, that's okay. 00:14:29.250 --> 00:14:32.030 But I just did wanna highlight as well that, 00:14:32.030 --> 00:14:34.480 Josh, you yourself put out a video, 00:14:34.480 --> 00:14:36.340 to your donor population, 00:14:36.340 --> 00:14:40.340 and if we can't share that right now, we will link to it. 00:14:40.340 --> 00:14:43.163 But, or Mike, maybe you could google it as well. 00:14:45.850 --> 00:14:47.510 I loved that you did that, 00:14:47.510 --> 00:14:51.060 and it was also a very relaxed kind of format. 00:14:51.060 --> 00:14:53.750 And just what was the catalyst 00:14:53.750 --> 00:14:56.600 for you to put out that message? 00:14:56.600 --> 00:14:58.103 And it is right on the, 00:14:58.970 --> 00:15:02.010 it's called an update from Josh Newton, Mike. 00:15:02.010 --> 00:15:05.600 If you want me to share those, yeah, it's right here. 00:15:05.600 --> 00:15:07.320 Thanks everybody for rolling with us. 00:15:07.320 --> 00:15:10.103 But hopefully you all can see that now on my screen. 00:15:11.030 --> 00:15:13.230 - Uncertain time for all of us. 00:15:13.230 --> 00:15:14.180 - So I won't play it. 00:15:14.180 --> 00:15:16.190 But I love this Josh, 00:15:16.190 --> 00:15:18.140 because what you shared here, 00:15:18.140 --> 00:15:22.890 basically is what the university is doing, what's going on. 00:15:22.890 --> 00:15:26.950 It's the same version of what I've seen in text format 00:15:26.950 --> 00:15:28.730 from so many of your peers. 00:15:28.730 --> 00:15:31.150 What was the catalyst for you to make a video, 00:15:31.150 --> 00:15:32.070 how did you do that, 00:15:32.070 --> 00:15:35.650 and any perspective on how it was received? 00:15:35.650 --> 00:15:38.020 - [Josh] Yeah, I mean it was a desire 00:15:38.020 --> 00:15:43.020 to provide a little more higher touch to our community. 00:15:43.150 --> 00:15:45.970 Clearly we're all being bombarded with emails 00:15:45.970 --> 00:15:49.820 and information and we're doing that as well as I had noted, 00:15:49.820 --> 00:15:51.780 but trying to have the opportunity 00:15:51.780 --> 00:15:55.800 to really get in front of people and of course, no surprise, 00:15:55.800 --> 00:15:58.720 I was bombarded last night after that went out 00:15:58.720 --> 00:16:00.430 and this morning with lovely notes 00:16:00.430 --> 00:16:04.150 from people that I know in our alumni community 00:16:04.150 --> 00:16:07.030 around the country, and people thanking me 00:16:07.030 --> 00:16:10.200 for just being a calm voice as they said, 00:16:10.200 --> 00:16:11.033 during all of this. 00:16:11.033 --> 00:16:13.240 But it really was just intended 00:16:13.240 --> 00:16:15.140 to try to get out in front of our community 00:16:15.140 --> 00:16:19.650 in a different way, and to engage with them during this time 00:16:19.650 --> 00:16:21.840 where we know everything that we're gonna be doing with them 00:16:21.840 --> 00:16:23.900 for the most part will be digital. 00:16:23.900 --> 00:16:25.570 - I would encourage the audience 00:16:25.570 --> 00:16:28.350 to just google that, update from Josh Newton an watch it. 00:16:28.350 --> 00:16:30.390 It's about a minute and 30 seconds. 00:16:30.390 --> 00:16:32.680 And if your lead, if you're in a position 00:16:32.680 --> 00:16:36.690 to encourage your leadership team to do that sort of thing, 00:16:36.690 --> 00:16:37.960 it really does stand out 00:16:37.960 --> 00:16:40.270 from some of the more written responses 00:16:40.270 --> 00:16:42.630 that you might see come out of a, 00:16:42.630 --> 00:16:47.630 from a communications and a public relations perspective. 00:16:47.680 --> 00:16:49.150 I do wanna be sensitive of time. 00:16:49.150 --> 00:16:51.240 We have some really good questions coming in Josh. 00:16:51.240 --> 00:16:54.487 There's one here from Miro that, 00:16:54.487 --> 00:16:58.500 "I'm curious about and I wasn't actually familiar with this. 00:16:58.500 --> 00:17:01.250 So if you are great, if not, 00:17:01.250 --> 00:17:02.560 we'll do some followup research. 00:17:02.560 --> 00:17:05.757 But Miro asked, "If the stimulus package passes, 00:17:05.757 --> 00:17:07.067 "which I believe it has now, 00:17:07.067 --> 00:17:09.727 "it contains a provision for 2020, 00:17:09.727 --> 00:17:12.547 "that allows donors to deduct charitable cash gifts 00:17:12.547 --> 00:17:16.187 "up to 100% of adjusted gross income. 00:17:16.187 --> 00:17:18.780 "Will you use that to leverage major gift asks?" 00:17:18.780 --> 00:17:20.400 Are you familiar with that, Josh, 00:17:20.400 --> 00:17:25.400 or any other implications from a stimulus perspective? 00:17:25.550 --> 00:17:27.870 - [Josh] I'm not aware of that specific 00:17:27.870 --> 00:17:28.703 and that's interesting. 00:17:28.703 --> 00:17:30.380 I was on a executive committee call 00:17:30.380 --> 00:17:32.260 of our board of trustees this morning, 00:17:32.260 --> 00:17:34.270 where our head of governmental relations 00:17:34.270 --> 00:17:37.240 actually walked through the stimulus package, 00:17:37.240 --> 00:17:38.640 I guess it's been through the Senate, 00:17:38.640 --> 00:17:42.260 the House will vote tomorrow at 9:00 A.M.so I understand. 00:17:42.260 --> 00:17:45.940 And yet she did not highlight that when obviously 00:17:45.940 --> 00:17:48.290 with a massive healthcare system like ours. 00:17:48.290 --> 00:17:49.560 A lot of her points 00:17:49.560 --> 00:17:51.320 that she put out of the stimulus package 00:17:51.320 --> 00:17:52.860 were focused on that. 00:17:52.860 --> 00:17:54.260 But I can certainly tell you 00:17:54.260 --> 00:17:56.560 just in a quick reaction to that, 00:17:56.560 --> 00:17:58.900 I certainly would leverage that, 00:17:58.900 --> 00:18:01.030 as I think about moving forward. 00:18:01.030 --> 00:18:03.660 None of us know in three months or six months 00:18:03.660 --> 00:18:05.400 where the market is gonna be, 00:18:05.400 --> 00:18:07.930 or how it may actually flip to our favor. 00:18:07.930 --> 00:18:12.590 And for me, I think that as we step back 00:18:12.590 --> 00:18:15.134 and get continue conversations and engagement, 00:18:15.134 --> 00:18:19.470 with our top end donors, as well as our broad based-donors, 00:18:19.470 --> 00:18:22.850 I would certainly wanna leverage that type of a resource. 00:18:22.850 --> 00:18:25.320 And I would see that very much as a resource 00:18:25.320 --> 00:18:29.150 for us to engage with our major and principal gift donors. 00:18:29.150 --> 00:18:32.970 Once all this is behind us, in a very thoughtful way, 00:18:32.970 --> 00:18:37.100 much like we would, Brent have leveraged IRA rollovers, 00:18:37.100 --> 00:18:40.140 when it was year to year before that was passed permanently. 00:18:40.140 --> 00:18:42.320 I would certainly take something like that 00:18:42.320 --> 00:18:46.790 in my stimulus bill, and target certain donor populations, 00:18:46.790 --> 00:18:51.180 and thoughtful and creative ways to elevate giving, 00:18:51.180 --> 00:18:52.550 actually and particularly 00:18:52.550 --> 00:18:53.940 in supporting some of these things. 00:18:53.940 --> 00:18:55.680 I mean, we have people now saying, 00:18:55.680 --> 00:18:59.120 what are you guys doing in drug discovery and research? 00:18:59.120 --> 00:19:00.550 An area where we had not been 00:19:00.550 --> 00:19:03.040 as successful in our fundraising before, 00:19:03.040 --> 00:19:06.700 and I see some of that changing significantly 00:19:06.700 --> 00:19:10.260 post this crisis, where people are gonna wanna be invested 00:19:10.260 --> 00:19:13.530 in some things that maybe weren't on their radar previously. 00:19:13.530 --> 00:19:14.620 - Love it. 00:19:14.620 --> 00:19:15.810 Really tactical question, 00:19:15.810 --> 00:19:18.470 what constituency segments did your video go to? 00:19:18.470 --> 00:19:21.920 Was it the whole Emory, alumni and donor community? 00:19:21.920 --> 00:19:25.920 - [Josh] Correct, so alumni, donors and friends 00:19:25.920 --> 00:19:27.580 of the university. 00:19:27.580 --> 00:19:29.480 In fact I received a note from a friend 00:19:29.480 --> 00:19:31.270 who I didn't even know was on our mailing list, 00:19:31.270 --> 00:19:33.770 who had gotten the note so clearly 00:19:33.770 --> 00:19:37.200 from our database standpoint. 00:19:37.200 --> 00:19:38.930 It's an alumni newsletter, 00:19:38.930 --> 00:19:42.030 but it was shared broadly with our constituency. 00:19:42.030 --> 00:19:43.313 - Yup, great. 00:19:44.910 --> 00:19:47.040 Here's an interesting question from Adam Fentress 00:19:47.040 --> 00:19:48.210 at the University of Virginia. 00:19:48.210 --> 00:19:50.140 While a lot of the focus the last couple of weeks 00:19:50.140 --> 00:19:51.850 has been on updating donors, right? 00:19:51.850 --> 00:19:54.850 Take care of the existing portfolio check-in, 00:19:54.850 --> 00:19:59.600 it pose perhaps on some of the solicitation, 00:19:59.600 --> 00:20:03.270 at the same time, Adam is curious, 00:20:03.270 --> 00:20:05.200 when do you think it's appropriate 00:20:05.200 --> 00:20:08.670 to start having active discovery conversations? 00:20:08.670 --> 00:20:11.060 How do you do that tactfully? 00:20:11.060 --> 00:20:12.390 You know, for somebody in Adam's role, 00:20:12.390 --> 00:20:15.970 you can't just sorta sit around and wait too long, 00:20:15.970 --> 00:20:17.190 or do you have to. 00:20:17.190 --> 00:20:19.170 So you talked about phase one 00:20:19.170 --> 00:20:21.630 really being just crisis response, 00:20:21.630 --> 00:20:24.030 setting up the infrastructure to run your office, 00:20:24.030 --> 00:20:26.130 your organization, the university. 00:20:26.130 --> 00:20:28.792 Now you're in this refocus and recalibrate phase, 00:20:28.792 --> 00:20:33.170 if you were Adam, how would you think about that? 00:20:33.170 --> 00:20:34.560 - [Josh] Yeah, no, Brent, great question. 00:20:34.560 --> 00:20:36.410 I can use a real life example, 00:20:36.410 --> 00:20:38.040 prior to two weeks ago, 00:20:38.040 --> 00:20:40.700 I was in a conversation with two different donors. 00:20:40.700 --> 00:20:43.110 Both had committed a million dollar gift. 00:20:43.110 --> 00:20:45.430 And in both cases, 00:20:45.430 --> 00:20:50.050 I had shared the gift agreement as a draft with the donors, 00:20:50.050 --> 00:20:52.400 but we had not mailed the final copies. 00:20:52.400 --> 00:20:55.035 I was teed up to reach out to both of them to say, 00:20:55.035 --> 00:20:56.680 are we ready to move forward 00:20:56.680 --> 00:21:00.180 with final drafts and signatures? 00:21:00.180 --> 00:21:03.560 And to your point earlier, that we were getting to, 00:21:03.560 --> 00:21:05.560 I reached out to both those individuals, 00:21:05.560 --> 00:21:09.100 but I basically checked in and said, how are you doing? 00:21:09.100 --> 00:21:12.750 One of them said, "I'm doing great." 00:21:12.750 --> 00:21:16.550 Actually, this particular donor, said that he believed 00:21:16.550 --> 00:21:21.550 that he was in the 12th day of having coronavirus himself. 00:21:21.770 --> 00:21:25.637 And he said, "Have you mailed me the gift agreement yet? 00:21:25.637 --> 00:21:28.700 "We're ready to get that signed, we wanna get it done." 00:21:28.700 --> 00:21:31.140 He did it and he scanned it and mailed it, 00:21:31.140 --> 00:21:33.010 emailed it back to me yesterday, 00:21:33.010 --> 00:21:37.640 and told me that the first check for $200,000 is on the way. 00:21:37.640 --> 00:21:41.060 The other donor I called and had the same conversation with, 00:21:41.060 --> 00:21:43.420 and they are just sideways with this, 00:21:43.420 --> 00:21:45.300 and really overwhelmed, 00:21:45.300 --> 00:21:48.410 a lot of things going on in their family with work. 00:21:48.410 --> 00:21:50.570 And there was no talk of gift agreement. 00:21:50.570 --> 00:21:52.640 They were not in the mood to talk about it, 00:21:52.640 --> 00:21:55.300 they did not wanna move that conversation forward. 00:21:55.300 --> 00:21:56.133 And Brent to me, 00:21:56.133 --> 00:21:58.300 that's the work we do in this business, right? 00:21:58.300 --> 00:22:00.730 That we engage with our donors, 00:22:00.730 --> 00:22:04.150 we build these relationships and we listen, right? 00:22:04.150 --> 00:22:06.600 And in one case, the donor was very much wanting 00:22:06.600 --> 00:22:09.950 to move the conversation forward, and did. 00:22:09.950 --> 00:22:12.696 And yet in the other conversation, 00:22:12.696 --> 00:22:15.530 it was very clear to me, 00:22:15.530 --> 00:22:18.730 that pushing on that particular part of our dialogue, 00:22:18.730 --> 00:22:21.710 because obviously that had been much of our conversation 00:22:21.710 --> 00:22:25.410 over the last several weeks, was not something I did. 00:22:25.410 --> 00:22:27.470 So I think that is, 00:22:27.470 --> 00:22:30.380 for me, an example of how I will go about my work 00:22:30.380 --> 00:22:32.290 over the weeks ahead, 00:22:32.290 --> 00:22:35.150 at least until we come up the other side of this. 00:22:35.150 --> 00:22:37.600 And again, I, like probably the rest of us, 00:22:37.600 --> 00:22:39.427 I'm watching the market on a daily basis. 00:22:39.427 --> 00:22:40.480 - [Brent] Right. 00:22:40.480 --> 00:22:42.380 - You know if the market bounces, 00:22:42.380 --> 00:22:44.280 I'm willing to be a little more aggressive, 00:22:44.280 --> 00:22:47.150 six weeks from now, in terms of the conversation. 00:22:47.150 --> 00:22:50.950 The market is still flat and down six, 7,000 points, 00:22:50.950 --> 00:22:53.810 depending on the type of donor I'm working with, 00:22:53.810 --> 00:22:55.100 I might continue to have that, 00:22:55.100 --> 00:22:56.720 how are we doing conversation, 00:22:56.720 --> 00:22:58.840 and let them drive a little bit 00:22:58.840 --> 00:23:00.340 in terms of how they're thinking 00:23:00.340 --> 00:23:03.600 about the gift conversation before I push. 00:23:03.600 --> 00:23:07.040 Again, the market's rebounding, we're in a different place. 00:23:07.040 --> 00:23:08.710 I'm probably gonna be a little more aggressive 00:23:08.710 --> 00:23:09.560 in those conversations. 00:23:09.560 --> 00:23:11.090 - [Brent] Yeah. - [Josh] So that's 00:23:11.090 --> 00:23:11.990 just a little look into 00:23:11.990 --> 00:23:15.520 how I personally think about those kinds of conversations, 00:23:15.520 --> 00:23:17.090 and approach it in my own work. 00:23:17.090 --> 00:23:18.030 - That's fair. 00:23:18.030 --> 00:23:20.150 As you're think about different segments that donors, 00:23:20.150 --> 00:23:22.797 we had a question come in, where somebody wrote, 00:23:22.797 --> 00:23:25.177 "Yay Josh, how can we continue 00:23:25.177 --> 00:23:27.137 "to engage our older donors prospects 00:23:27.137 --> 00:23:30.540 "who are unable to use video chat or attend virtual events?" 00:23:30.540 --> 00:23:35.420 And I just, I read that, and I just wonder how many people 00:23:35.420 --> 00:23:37.910 are really like that at this point. 00:23:37.910 --> 00:23:41.520 When you think about how grandparents and great grandparents 00:23:41.520 --> 00:23:45.920 are forcing to, being forced to adopt new technology 00:23:45.920 --> 00:23:47.403 just like the rest of us, 00:23:48.790 --> 00:23:51.300 do you have a concern about being unable 00:23:51.300 --> 00:23:54.553 to reach a certain demographic through digital? 00:23:55.890 --> 00:23:57.130 - [Josh] Yes and no. 00:23:57.130 --> 00:23:58.220 I mean, Brent for me, 00:23:58.220 --> 00:24:01.960 is I'm gonna offer digital to everyone regardless of age. 00:24:01.960 --> 00:24:03.580 You know, it's the 84 year old 00:24:03.580 --> 00:24:07.575 who probably texts me more than any one of my prospects. 00:24:07.575 --> 00:24:09.560 (Brent drowns down speaker) not email, 00:24:09.560 --> 00:24:11.130 I'm getting text constantly, 00:24:11.130 --> 00:24:14.040 - [Brent] All right. - For this 84 year old donor. 00:24:14.040 --> 00:24:15.810 And yet, you know, 00:24:15.810 --> 00:24:19.810 I've got a 55 year old on a call I was just on, 00:24:19.810 --> 00:24:21.300 he couldn't figure out how to get their video 00:24:21.300 --> 00:24:23.510 to work for our meeting. 00:24:23.510 --> 00:24:26.460 So what I tried to do is offer the technology, 00:24:26.460 --> 00:24:28.810 and yet through our consistent work 00:24:28.810 --> 00:24:30.630 with portfolio management, 00:24:30.630 --> 00:24:33.110 encourage our gift officers to reach out 00:24:33.110 --> 00:24:35.500 to everyone in their portfolio. 00:24:35.500 --> 00:24:38.660 And yes, for whatever reason, Brent in our business, 00:24:38.660 --> 00:24:40.500 picking up the phone seems to be the thing 00:24:40.500 --> 00:24:41.950 that's the hardest to do. 00:24:41.950 --> 00:24:43.950 It's real easy to send that email, 00:24:43.950 --> 00:24:47.020 it seems now easier even to get on zoom. 00:24:47.020 --> 00:24:48.230 But picking up that phone 00:24:48.230 --> 00:24:49.570 is something I think we're gonna have 00:24:49.570 --> 00:24:52.680 to do during this period, just to make sure. 00:24:52.680 --> 00:24:55.320 And I think we're gonna learn who's showing up. 00:24:55.320 --> 00:24:58.640 But I'll tell you in those 378 people, 00:24:58.640 --> 00:25:01.500 a couple of weeks ago, you would've been surprised 00:25:01.500 --> 00:25:04.320 if we probably would have done an age demographic sort, 00:25:04.320 --> 00:25:07.940 at the number of older donors, 00:25:07.940 --> 00:25:10.990 who actually joined in for that call 00:25:10.990 --> 00:25:12.370 and for that zoom that we did. 00:25:12.370 --> 00:25:15.640 So I think we have to be a little more flexible 00:25:15.640 --> 00:25:17.640 and give our folks a little more credit. 00:25:18.740 --> 00:25:19.690 - Completely agree. 00:25:20.980 --> 00:25:23.180 I guess, what am I missing? 00:25:23.180 --> 00:25:24.980 What are the other hot topics, 00:25:24.980 --> 00:25:26.653 you've mentioned before, 00:25:27.940 --> 00:25:30.800 you've got a really strong network through 00:25:30.800 --> 00:25:33.260 just how connected advancement leaders 00:25:33.260 --> 00:25:34.800 are around the country, 00:25:34.800 --> 00:25:36.590 everybody sort of knows everybody, 00:25:36.590 --> 00:25:39.230 but are there other ideas you've heard of 00:25:39.230 --> 00:25:42.490 or peers that you're collaborating with 00:25:42.490 --> 00:25:45.140 where you're frankly turning to for advice right now? 00:25:46.510 --> 00:25:48.040 - [Josh] Yeah, I think Brent, you know, 00:25:48.040 --> 00:25:50.790 one of the things that I've seen a lot of us doing 00:25:50.790 --> 00:25:53.410 that for me, I mean, we did obviously, 00:25:53.410 --> 00:25:55.040 I guess it goes without saying, 00:25:55.040 --> 00:25:57.910 cancel our upcoming Giving Day on April 2nd. 00:25:57.910 --> 00:26:00.370 And yet so much of our work continues 00:26:00.370 --> 00:26:02.110 to focus on building our base, right? 00:26:02.110 --> 00:26:04.300 We're all concerned about, 00:26:04.300 --> 00:26:07.210 well, and many of our presidents and provosts and deans 00:26:07.210 --> 00:26:10.840 are concerned about alumni donor accounts and the like. 00:26:10.840 --> 00:26:14.310 So how do you address something like that in this moment? 00:26:14.310 --> 00:26:16.560 And I think we have to be flexible 00:26:16.560 --> 00:26:18.880 in how we approach those conversations. 00:26:18.880 --> 00:26:22.580 So yes, we have our hardship funds for our students, 00:26:22.580 --> 00:26:24.400 faculty, and staff. 00:26:24.400 --> 00:26:25.520 But one of the things 00:26:25.520 --> 00:26:27.560 that has really ignited people on our side 00:26:27.560 --> 00:26:29.740 is we, because of our health system, 00:26:29.740 --> 00:26:33.480 we have a healthcare workers working around the clock. 00:26:33.480 --> 00:26:36.430 And we were spending a ton of money 00:26:36.430 --> 00:26:38.280 feeding our healthcare workers. 00:26:38.280 --> 00:26:42.810 We have had donor step forward, alumni friends alike, 00:26:42.810 --> 00:26:45.500 not only to support initiatives like that 00:26:45.500 --> 00:26:49.250 for whom that never would have been a solicitation strategy, 00:26:49.250 --> 00:26:52.480 to the point that we now have people offering 00:26:52.480 --> 00:26:56.240 to support box meals for a family of four, 00:26:56.240 --> 00:26:57.290 for the healthcare workers 00:26:57.290 --> 00:26:59.310 to be able to take home to their families. 00:26:59.310 --> 00:27:02.530 So you find yourself even going beyond the margins 00:27:02.530 --> 00:27:05.330 of what you ordinarily might've considered, 00:27:05.330 --> 00:27:07.830 and the populations that you might've considered 00:27:07.830 --> 00:27:11.270 offering those kind of philanthropic opportunities too 00:27:11.270 --> 00:27:13.080 because of the moment. 00:27:13.080 --> 00:27:15.600 And to me, I'm trying to give, 00:27:15.600 --> 00:27:17.510 I mean, and if you look at the video, 00:27:17.510 --> 00:27:18.990 really what I talked about is, 00:27:18.990 --> 00:27:20.940 people are looking for an outlet right now. 00:27:20.940 --> 00:27:22.210 They're looking for an outlet 00:27:22.210 --> 00:27:25.040 in terms of a way to be a part of this. 00:27:25.040 --> 00:27:27.320 You know, can I make a mask on my sewing machine? 00:27:27.320 --> 00:27:30.140 And some communities I've been seeing on the news. 00:27:30.140 --> 00:27:32.900 Or can I provide food to healthcare workers 00:27:32.900 --> 00:27:35.820 or support a student who's come on hard times 00:27:35.820 --> 00:27:38.520 because of this, or a faculty member? 00:27:38.520 --> 00:27:42.935 So we're trying to be adaptable in how we think about that. 00:27:42.935 --> 00:27:46.020 And again, we've done it mostly through social 00:27:46.020 --> 00:27:50.090 rather than hard push out emails for solicitations, 00:27:50.090 --> 00:27:51.820 but that'll come in the days ahead. 00:27:51.820 --> 00:27:54.140 We will be a little more aggressive 00:27:54.140 --> 00:27:56.910 in actually pushing out those communications, 00:27:56.910 --> 00:27:58.390 rather than just having them 00:27:58.390 --> 00:28:00.720 as a part of our social messaging. 00:28:00.720 --> 00:28:02.990 It actually will be more direct solicitation 00:28:02.990 --> 00:28:04.510 to our constituency. 00:28:04.510 --> 00:28:07.480 - Josh, let me ask you one final question that came in. 00:28:07.480 --> 00:28:09.727 Somebody wrote, "Great response or great question Adam. 00:28:09.727 --> 00:28:12.527 "Before this really blew up when I suggested virtual visits 00:28:12.527 --> 00:28:14.137 "to a few of our regional DOs, 00:28:14.137 --> 00:28:16.407 "I was met with looks like I was crazy. 00:28:16.407 --> 00:28:19.717 "And so you've always been willing to innovate 00:28:19.717 --> 00:28:21.067 "and test new concepts, 00:28:21.067 --> 00:28:23.197 "but at the same time you recognize, 00:28:23.197 --> 00:28:25.047 "that it isn't like that everywhere. 00:28:25.047 --> 00:28:27.927 "And what advice would you have 00:28:27.927 --> 00:28:30.520 "around how to embrace this moment of change?" 00:28:30.520 --> 00:28:33.360 I mean, this is really a rare opportunity 00:28:33.360 --> 00:28:34.410 where all of a sudden things 00:28:34.410 --> 00:28:37.600 that seem crazy two weeks ago or the new normal. 00:28:37.600 --> 00:28:39.450 And what kind of attitude do you want 00:28:39.450 --> 00:28:40.950 from your colleagues right now? 00:28:40.950 --> 00:28:42.240 I mean, what would you recommend 00:28:42.240 --> 00:28:44.500 others try to do in this moment? 00:28:44.500 --> 00:28:46.800 - Yeah, that's a great question, Brent. 00:28:46.800 --> 00:28:48.260 I'm glad it came up. 00:28:48.260 --> 00:28:50.030 The leadership team on my team, 00:28:50.030 --> 00:28:52.080 was actually discussing virtual visits 00:28:52.080 --> 00:28:53.930 and how we start to think about that. 00:28:54.890 --> 00:28:57.320 And we're about to move forward. 00:28:57.320 --> 00:28:59.800 And again, if some of my team is on the call, 00:28:59.800 --> 00:29:00.920 they're gonna hear some thing. 00:29:00.920 --> 00:29:04.470 But we actually talked about the virtual visit 00:29:04.470 --> 00:29:05.610 at the leadership team. 00:29:05.610 --> 00:29:09.550 At the same time, our three AVPs, managing our school-based, 00:29:09.550 --> 00:29:11.010 and unit based teams, 00:29:11.010 --> 00:29:13.630 came forward with a memo to the leadership team 00:29:13.630 --> 00:29:17.160 to essentially recommend the exact same thing. 00:29:17.160 --> 00:29:20.380 So we will be implementing a new visit class 00:29:20.380 --> 00:29:21.790 called virtual visit. 00:29:21.790 --> 00:29:24.740 And again, this is gonna change our work going forward 00:29:24.740 --> 00:29:26.930 because that'll be a permanent visit class, 00:29:26.930 --> 00:29:29.053 and it'll be counted equal to a visit. 00:29:29.930 --> 00:29:34.120 So we're putting in those types of you know, 00:29:34.120 --> 00:29:36.950 in the moment, new processes 00:29:36.950 --> 00:29:41.600 and ways of thinking about our work, and yet the need those, 00:29:41.600 --> 00:29:44.240 that work to still be substantive, 00:29:44.240 --> 00:29:46.410 remains a part of the conversation. 00:29:46.410 --> 00:29:47.243 - Awesome. 00:29:47.243 --> 00:29:48.470 Josh, thank you for your time. 00:29:48.470 --> 00:29:51.500 Everyone, I'd encourage you to look Josh up on LinkedIn. 00:29:51.500 --> 00:29:52.720 Feel free to connect with me. 00:29:52.720 --> 00:29:54.640 He's also a on Instagram, 00:29:54.640 --> 00:29:57.470 he does a great job on social media showcasing 00:29:57.470 --> 00:29:59.840 what's going on in the Emory community, 00:29:59.840 --> 00:30:02.710 and of course email addresses are available as well. 00:30:02.710 --> 00:30:06.630 Josh, thanks for being able to nimbly adapt 00:30:06.630 --> 00:30:08.850 to our video bandwidth issues, 00:30:08.850 --> 00:30:11.960 and appreciate you taking time today, 00:30:11.960 --> 00:30:14.490 and best wishes as you and your colleagues continue 00:30:14.490 --> 00:30:16.280 to navigate these times. 00:30:16.280 --> 00:30:17.670 - Absolutely my pleasure Brent. 00:30:17.670 --> 00:30:19.350 Sorry about the sound issues at the beginning, 00:30:19.350 --> 00:30:21.250 but pleased to do this. 00:30:21.250 --> 00:30:22.350 - All good, take care. 00:30:24.650 --> 00:30:26.360 For everybody else who's still listening, 00:30:26.360 --> 00:30:29.700 this is a series that we're trying to host 00:30:29.700 --> 00:30:31.500 as we all figure this out together. 00:30:31.500 --> 00:30:33.540 We've got another session upcoming, 00:30:33.540 --> 00:30:35.840 with Julie Craig who runs 00:30:35.840 --> 00:30:38.810 Prospect Analytics and Research at Kansas State, 00:30:38.810 --> 00:30:39.960 along with Dan Stevens, 00:30:39.960 --> 00:30:42.470 who's the Co-founder and VP of Business Development 00:30:42.470 --> 00:30:44.140 at Windfall, which is an ever true partner 00:30:44.140 --> 00:30:46.420 focused on a net worth estimates. 00:30:46.420 --> 00:30:48.050 And we really wanna just try to 00:30:48.050 --> 00:30:49.920 help provide a point of view, 00:30:49.920 --> 00:30:52.080 given the stock market turbulence, 00:30:52.080 --> 00:30:56.630 how do we start thinking about any potential updates 00:30:56.630 --> 00:31:01.260 to how we might approach a solicitation gift amount, 00:31:01.260 --> 00:31:05.820 and what those fluctuations might mean for a gift potential. 00:31:05.820 --> 00:31:08.540 And so that's an area that I wanna learn more about 00:31:08.540 --> 00:31:09.940 and hopefully you'll join us as well, 00:31:09.940 --> 00:31:12.870 that's on Tuesday at 3:00 P.M. Eastern. 00:31:12.870 --> 00:31:14.550 And please check out our resources. 00:31:14.550 --> 00:31:17.840 We're continually updating our remote work 00:31:17.840 --> 00:31:20.620 as we get great case studies from you and your peers. 00:31:20.620 --> 00:31:23.100 If you have neat ideas that are emerging 00:31:23.100 --> 00:31:24.470 and I should have showcased, 00:31:24.470 --> 00:31:28.240 Josh and his team had an incredible St. Patrick's day party 00:31:28.240 --> 00:31:30.670 as they were all figuring out zoom together. 00:31:30.670 --> 00:31:33.610 But if you've got good examples, shoot us a note. 00:31:33.610 --> 00:31:36.410 We will feature them as well as we all learn together. 00:31:36.410 --> 00:31:38.200 Thank you have a terrific afternoon. 00:31:38.200 --> 00:31:39.973 We appreciate your time, cheers.