WEBVTT

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So, when I first met Tim, at that time,

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I was actually looking to turn our clinic

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from one of Adelaide's best-kept secrets

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into a well-known entity.

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We have really good
outcomes for our patients,

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but the problem was,
was letting people know,

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letting people have that awareness,

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so that's where I approached Tim,

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and it's gone from there

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to a large number of
the Adelaide population

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knowing about our practice.

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So in the healthcare industry,

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a lot of it is you get
patients from word of mouth.

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Now things have really changed
in the last couple of years,

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even the last decade,

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where previously it was
people in the cafes, parks,

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talking and catching up with friends,

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but nowadays they tag people on Facebook.

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So what we were trying to achieve

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was basically increase that word of mouth

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but via the way that the world

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is now catching up with via word of mouth,

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and that's social media.

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So Facebook and the help of Tim

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has really expanded the
South Australian community

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of our practice.

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As I said, we were the,

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what I thought was one
of the best-kept secrets,

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we fix probably about 80%
to 90% of our patients,

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but people didn't really know about us.

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So, with Tim's help,

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I think probably about
even a fifth of Adelaide

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now knows about our clinic and what we do.

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So, because of what Tim's done,

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we've had a lot more patients come in,

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and the great thing about that is,

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we get at least one new
Facebook patient a day,

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that one person turns into five

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when they tell their
family members and friends,

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so, yeah, Tim's been fantastic

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for getting those extra new patients

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coming through the door as well.

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So working with Tim is really great.

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It's really laid back.

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I'm very technically challenged,

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Tim helps me with my major deficiencies,

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but at the end of the day,
the most important thing is,

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he's got the runs on the
board, the results are there,

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and, as I said,

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about one fifth of Adelaide
actually know about us,

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and we're getting a lot of new patients,

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and those patients that come in get fixed

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and they tell three to five new patients

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and it's just been a juggernaut since.

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Yeah, I'd strongly recommend using Tim.

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We've been working with each
other now for about 18 months,

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and it's just been really,
really great for our practise,

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as I said, it's gone from

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just not many people knowing about us,

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to, as I said, one fifth of
Adelaide knowing about us,

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and just the patient
generation has been fantastic.