all right so Jade thank you very much for you know taking the time to join
this video interview you know so let's start from the beginning right oh if you could please
you know give a quick introduction to your DC you know and we can get started
there and then we can dive into the problem we are trying to solve and go
from there so what is what do you guys do so my name is Jane Ardo I'm the
general manager for the northeastern distribution center got it so what are
those products is it like the you know the oil and yes we manage drum
scale from pails kegs and cases of the grease and the oil okay so these are the
engine oil that we use in our cars and stuff like that that would be correct
mm-hmm so basically you guys ship orders on
behalf of and then and then who are some of your customers I mean you know is it
like Walmart Costco Sam's Club advanced autoparts multiple distribution
centers within our network but those are a bit got it, got it so what are some of the
challenges that you guys were having what were some of the frustrations you
know approximately how much money you were losing and how you know how did
it all like you know man we're going to have this you know we gotta fix this
problem the biggest problem we had would be loads that we're leaving the site and
we had our loads leaving and they were braced appropriately and they look good
they would arrive and they were not so not as one would expect them so and we
had to ensure that our customer understood that we were doing everything
in our power to ensure that our loads are properly bit braced and the product
was sound when it left my facility so the money spent in terms of additional
resources with multiple factors involved in that and of course our customers
dissatisfaction with loads that did not look right when they arrived to the
customer and then some of their customers for example like a Walmart you
know they do not accept loads that look bad so they were losing money in terms
of Transportation and then rejected load and we had to ensure
that it did leave tear down got it got it so so basically Walmart I mean and
are these loads you know is it a one point A to point B or is it like an LTL
or or what is this you know process like combination we do parcel we do LTL we do
Full Truckload Walmart can be a full truckload for example or can be a multi
stock going to multiple DC's within the Walmart network as well as many other
customers of ours as well thought it was auto parts, advanced any of them it can be
their full truckload or LTL and and and you know how many loads you know for
example how many loads you guys would ship for a week and then how many would
get rejected you know how many you had this issue with you know yeah going back
early on so we've had load proof for some time but early on probably a I
would say 10 percent of the loads were rejected due to issues that were found
in transportation that may have been attributed to the site and so we of
course have purchased loadproof and we could say no not an issue for the site
so our typical complement of outbound loads weekly somewhere 100 hundred and
fifty roughly 100 with a 100 loads outbound okay and ten percent of that
would get rejected basically you guys will lose money on the product right I
mean if the load gets rejected and I would think no you have to hold back that is
correct so transportation cost and then certainly our labor that would have to
go into unloading the trailers and claiming the material back to stock and
then our customer dissatisfaction that was the most important thing to us so
your customers are turning around anything oh my god you know I trusted
you guys have the best in the business logistics business I gave it to you and
you know this is what I get right I mean it's obviously not a good
conversation to have that was that that was the problem you guys were trying to
solve absolutely we wanted our customer to
feel comfortable in the knowledge that the material that they've entrusted to
our care delivered to their customer was leaving our site as they would have
expected if it did not arrive as expected it was nothing related to what
we failed to do or chose not to do at the site level and so so what happened I
mean so you guys saw the problem oh my god you know things and you know what
exactly happened after that well loadproof was brought to our attention
and what we really like about the program is it's very easy to use very
very simple you can use it on your phone you can use it on a tablet you can use
it on your desktop we like the portability of the phone
because we have a fairly good-sized facility and multiple operators
finishing loads at the same time so having the phone they can just easily
pop them out take the multiple pictures and to the load information and ease of
retrieval that's fantastic for us so when we do have they call them service
requests and that's basically a complaint stating there might be an
issue with the load and it's related to a shifted load for example or damaged
product and shipments we just pull up our pictures everything is right there
we snap some pictures every completed load and then throughout the load we
take pictures and we can show them that this is exactly as it should have been
when it left our site so there's no culpability for my team and myself
exactly yeah yeah yeah okay so so now we are able to pull the pictures and then
show they look at these pictures this is what we and we when we ship the load
and we you know when the load left our facility that is correct yes and then we
no longer have there's no financial responsibility or obligation on our part
because it left the site as expected we did our part as our customer would
expect based on their standard operating procedure and our own of course you know
approximately how many dollars you guys saved and know approximately right what
is the what is the number like every ten loads is pretty big number I mean that's
a I would say I do not have a dollar
figure for you but I'm sure we saved tens of thousands of dollars with the
advent of loadproof for our site and of course keep in mind which you cannot
put a price on knowing that our customer trusts us in delivering their product as
expected that's that's priceless
exactly exactly the relationship is so much better now you know I did exactly
and and how what are some of the other benefits right I mean this is great
apart from that you know we've had several other things that come from our
other sites that were using loadproof and what are some of the benefits that
you guys you know accrued as you as you started using here well the only other
benefit would be that if we saw a gap in training so if for example I pull a
picture of a new employee who is working on a load and I can see bracing for
example is not as it would be that exposes to me a training gap with that
particular operator so you are preventing something solidifying in
their mind in terms of how to load because it's incorrect so it's really
helped us in our training for our associates that's been a big plus it has
actually helped in terms of shoring up our bracing so we use both airbags than
we use load board and the logic sticks for our load so we have found that some
of the loads even with the design of protocols from our customer that we
probably needed to increase our air bags for example or our placement for our
load board so it helped us to streamline our loading practices as well to now you are
able to have a conversation hey all right we have shown we've done
our job right ok what is that going wrong why is it you're getting messed up
by the time you get to the customer so how can we you know do this you know
packing or whatever shrink-wrapping whatever better right that's where it's
yeah this is very good point so it did show that some of our other sites not my
particular company site but others feed into us that you know they're
shrink-wrap is not to their standard so for example it should be a five wrap up
a five wrap down it's not it's a two wrap or three wraps so we're able to show
them that this and we would also use it on the inbound or if we receive loads to
our site that the material was off or damaged or there was some issue related
to their load so it allows them to understand okay this is a problem we
have we're facing so this might be why I have a bit more over time this week
because I've had four loads for example this week that came and shifted and
material is jumbled on the sub in the trailer and we're going to have to spend
a little more time with that so it's just again it goes back to our customer
is comfortable knowing that we're always doing the right thing for them and for
their product and for their customers at the end of the day very important it's
also you guys originally started using it for outbound and then oh my god we
can we can use it an inbound as well so making your feedback to whoever is
shipping to us think that hey look at it you know this is how it showed up when we
received it when we open the door and and what you guys can do better in terms
of packing so we don't receive it like this
absolutely mm-hmm that's exactly correct so we were able to use both inbound and
outbound and that is how we so now you're saving money both on the in
inbound outbound because of that feedback now those guys are doing a
better job loading it so you're not spending time and money on overtime and
you know all those things yes and I think it's also very valuable for a
customer we do not determine the transportation routes they take nor do
we determine the carrier's they utilize however they can look at the information
we're providing as well as our other sites that use Load proof and is there a
correlation between carriers and shifted loads so it allows them to have a little
deeper dive into their own transportation issues and what may be
causing it if it is a particular carrier let's isolate this group and work with
them to improve or relocate the route and/or bring in a different carrier
that's good exactly exactly okay so how would you know describe this
transformation right I mean you guys started you know but timing all these
issues and then you started using loadproof are you sleeping better is
the you know team working much more cohesively now you know what and what
are something the team does work better and it's it's lovely that we do have a
repository for all of our information so anybody can track and anybody can pull
the info that they may need there is and it's also again I go back to the whole
trust issue not only with our customer but with in the team they know they have
to follow certain processes and procedures so we're not cutting course
it's documented I mean it's physically documented the
work that you do so I think it does instill in our team members I really
have to follow the correct procedures at all time and ensure that the work I'm
doing is accurate to our standards exactly exactly okay so that's that's
that's good that's you know I mean it's it's a right now we have a team
that we can we can solve any problem that comes our way that's a great moral
to have right really so so how would you recommend loadproof to
other people you know you know what are your what are your thoughts
why should where one is watching this video and they're like on the fence
should I go with LoadProof what are your recommendations I would say go the very
simple program is easy to use easy to install it's inexpensive its mobile you
can access it from anywhere if I want to look at a load when on the column it's
10 o'clock at night because my customer is calling I can pull it up and I have
no issue there the team members can utilize it it does improve I think
overall efficiency of your team because their work is physically documented and
that's very important for them that their name is attached to something
that's not correct it saves you time energy and money in the long run at the
end of the day you're going to say time and money and the biggest piece as
I mentioned a few times for me is peace of mind and my customers confidence in
the work that I do for them is through their standards to their specifications
so they can sleep at night knowing that we got it right
anything anything else you would like to add Jay I mean you know I mean I'm just
you know interested from you know anybody that that that is interested or
that we recommend hey this is a great tool for you guys it always starts with
ROI right and and you know you guys have obviously you know ten thousand or even
more per month you know ten ten loads that are rejected as a pretty big number
and that's lot of expense associated with doing all the cleanup anything else
that you would like to add you know that that would be useful for anybody else
that's evaluating I really can't other than it's just it's easy to you you can
have somebody who's absolutely lacking and technical proficiency and it's
simply clicking of a button and entering a number to if they can dial phone they
can use loadproof it's very very easy and I've been a lot of folks they're a
little frightened with technology but this is just easy-peasy
music easy wonderful fantastic well yet thank you I will go ahead and stop it
thank you