[PHONE RINGING AND VIBRATING]
[MUSIC PLAYING]
The Un-carrier Revolution started in 2012,
and it started with one simple question, which is,
what do customers want?
Let's give it to them.
We'd like to think we're in a complex business,
but we're really not.
Customers buy one thing from us.
It is a simple subscription to the internet.
They do talk, and they do text, but mostly customers
want to experience their life through their mobile device
just like they used to from their desktop.
So we started asking ourselves, what would the experience be
like if we came down from Mars and started from scratch?
And that's what we're trying to build.
So we partnered with DocuSign to say, hey,
help us figure this out in a new and exciting way,
and we created this idea of doing a fully
digital Truth-in-Lending document so we could
do loans and leases on simple tablets or devices in store
and make it a side-by-side selling experience
and untether our mobile experts in retail
from the traditional point-of-sale terminals.
KHOI: Before we used to have to print everything out. It was, like,
seven pages.
Now it's been condensed in one page.
So it saves us about three to four minutes
per transaction, which adds up when you have
50 to 100 transactions a day.
I'll have to say that the relationship with DocuSign,
especially last year, has really evolved into a partnership.
The system of agreement platform that we've evolved in '17
now services all 17 of our sales channels.
One of the most exciting aspects of our relationship
with DocuSign is that we're approaching this problem
together from a platform perspective.
It's easy for us to think about how
that expands into the future and allows
us to service other partners and other business units,
like IoT or mobile banking, and all the arrangements
and agreements that come along with those we can now service
from one common platform.
DocuSign made a huge impact for customer experience
at T-Mobile.
I'm pumped up on what T-Mobile and DocuSign can do together.
Yeah.