We started 702 Helicopters in 2007.
The idea was to bring affordable
flight training to people, and then we
started moving into tours of the
Las Vegas Strip and Red Rock Canyon. We offer our
customers an alternative to the
run-of-the-mill helicopter tour of the
strip. We treat our guests as guests
rather than numbers. It's a lot more private, it's a lot
more boutique style if you will. We do
over 5,000 tours per year, with an average
of two to three passengers per tour. We
do it from 1,200 feet above the ground.
You get to see all of the major Las Vegas
attractions. It's really the only way to
see Las Vegas. It's really, really beautiful.
One of the biggest challenge I'd say
would be our ability to maintain a good
relationship with our customers.
We looked at a couple of other solutions.
We actually tried to one or two of the other ones.
And they tried to work with us, but they
didn't get our business. They just didn't
understand it. The people at Rezdy did, and that
made all the difference in the world.
Rezdy gave us the tools that we needed to move
forward with our business, but still allowed
us to keep a lot of things that we
already did.
It's not just the generic stamp, if you will,
of a reservation system. And now,
it's got so many new features and
options, that our business has adapted to
Rezdy, and it works very well. Since we've
had Rezdy, we get to spend more real time
with the guests, because we're not spending as
much time with each customer. The average
time on a phone call in the past was
15 to 20 minutes per guest. The average time
on the phone is now down to about
5 to 6 minutes, which is huge savings.
Gives us the opportunity to actually
sell other tours, so it's increased
our revenue stream as well. Anytime
somebody's talked about our booking process
and things like that, it's only been positive.
How simple it was, how easy it was,
how everything just got handled quickly,
it's worked out really well. I would
definitely recommend Rezdy to anybody
especially the biggest thing is the time savings.
You get to spend more time with
your family, you get to spend more time
with your guests. There's support for
Rezdy, it's inexpensive. You get so many
different benefits from it: the follow-ups,
the reviews, the liability forms.
Rezdy's helped us grow.
We started out with two helicopters.
We now have four. Quite frankly
I don't know how we'd do it
without Rezdy.
It's actually given us ideas on how we
can improve our own business.
It saves me a ton of time,
and I wouldn't give that up.