over 20 million customers,
you need to be comfortable doing what you're doing
so that you can be efficient.
And I think Help Scout gave us that solution.
TeamSnap came into play in 2009 with the intent
to make sports management easy and so coaches can coach
and players can play and parents can watch their kids.
And so here we are, almost 10 years later, and we've grown.
We serve 2 million teams and 20 million users on a daily basis.
So we've got 135 employees nationwide.
So we've got a pretty cool culture
that allows us to have a distributed
workforce and flexibility and trust within that.
We were using just a variety of different tools
to service the customer, which is one of the things we quickly
identified needed to change.
It drove efficiencies for our customers.
It created a delay for resolving issues.
And it also created some inconsistencies internally
with just getting things done.
And so identifying that need and then partnering with Help Scout
to consolidate all of those tools
has been an enormous help for us.
And having chat integrated with the conversations and then
peak end and the docs has just been a huge lift for us
and the team's super excited about the results.
TeamSnap is based around making life easier.
We want the platform to be easy to use.
We want it to be intuitive.
We want it to be streamlined.
And Beacon 2.0 allowed that.
Not only were we able to customize it
so it really feels like it's part of TeamSnap,
but we were also able to give that effortless experience
to our customers.
Help Scout's chat also gives us so much more information
about the customer writing in than we had before.
It's made our agents way more efficient.
There's way less information they have to look up.
One of the biggest things for us was
that it was the same platform, that a sport
agent could be working on a ticket
and see that a chat comes in.
And then for our customers, Beacon
allowed us to provide them with a chat, the ability
to create a ticket, but most importantly was
that direct access to the help center.
We want to offer them self-help before they
have to reach out to us.
TeamSnap is a company that's rapidly growing.
We're adding something like 200,000 users per month.
That was another necessity when
we're looking at a new platform was a platform that
could grow with us, that could continue
to scale and expand and be flexible to help
us to meet those needs.
And that's one of the great things,
I think, about our partnership with Help Scout
is that TeamSnap and Help Scout are
very similar in a lot of ways.
We're both very customer focused.
We both want our customers to have
the simplest experience possible and the best
experience possible.
Before Help Scout, we were using a handful of different tools
to achieve the same thing that we're doing on one tool.
And we were spending six figures annualized.
And with the move and consolidation to Help Scout,
we've saved tens of thousands of dollars a year
and are much happier.
And we have some metrics to prove that success
and consolidation through.