- Customer support is a conversation,
so it should feel like one.
Messaging meets customers wherever they are,
wherever they go, on whatever they use.
Messaging stays with them over time,
so they never have to repeat themselves.
It's more personal.
Messaging let's agents focus on the complex stuff,
by letting the bots handle the easy stuff.
Richer customer conversations,
stronger human relationships, Zendesk messaging.