- Oh, they loved them.
The reaction to the Caroo boxes was excellent.
This is a fairly new concept of gift giving.
So they were very, very pleased.
They're very excited.
I see the texts flying back and forth,
like, "Try this and now try that."
I am Alex Patino.
I am the Executive Assistant
at Premier America Credit Union.
The thing that I find challenging the most
right now is keeping connected.
Back in March,
we realized that COVID was about to hit us.
We were not equipped to go remote.
So that's the beautiful thing about Caroo.
Not only does Caroo make it easy
for you to pick from several choices,
but also the personalized service that Caroo brings,
you actually anticipate the needs of the customer,
suggest a snack box,
pretty much places the order for us
because you give us a form,
and then collects the payment, and voila!
Right now, we are in a generation where service is key
and we had lost pre-COVID.
I think that this newer generation is really seeking it,
the human touch element.
And I know that that I'm not of that newer generation
and I crave it.
Well, the one thing that I found very attractive
about Caroo is the alignment
in terms of partnership with our Credit Union.
We are credit union of values,
and one of them is give back.
I had already researched two snack box companies,
but when he started telling me about Caroo's story
in terms of Give Back and Feeding America
and how focused in on Hispanic Heritage Month
and things like that,
I was sold.
The responsibility in representing anything
that comes out of corporate is huge.
So I always really take pride
when I'm able to find this type of partnership.
It really speaks to our values
and just the overall sentiment that we have,
and in the middle of a pandemic.
You can appreciate your team members,
you're thankful for them,
but at the same time, you're conscious about costs.
So value is huge
because it's very affordable
and you can pick and choose the cost
that you want to spend.
There's something for everyone there.
It definitely is easy.
It's affordable.
It manages itself.
I'm very, very pleased with the response time,
the delivery time.
It's just the perfect avenue
for someone who is really busy
trying to manage these challenging times.
(upbeat music)