My name is Nicole Triandos.
I'm the head of strategic partnerships for broker distribution
at National Australia Bank.
We work with mortagage brokers
that provided advice to customers.
The great Australian dream is to own your house.
Customers are are the center of everything we do
so we help realize that dream.
It's such an emotional purchase so
things need to be easy.
Customers these days are time poor.
They wants answers, and they want answers quickly.
The DocuSign capability
for our System of Agreement provides that
quick, on-the-spot, agreement signing.
So that they can get to their outcome quicker.
In the past, you used to walk into a branch
and have a 10 o'clock appointment
with the bank manager
and wait and have a discussion.
Using ZipID and ID.me
customers can actually upload documents
into a digital tool
that gets checked through our third-party provider,
and then signed thereafter with DocuSign
Digital enables for a broker to
move out of their office and visit customers
anywhere, anytime.
The real opportunity is complimenting
the actual face to face.
It's about what are the enablers
to make it easier to interact with banks.
To get that home loan quicker.
We're going to see the mortgage industry change
and grow quicker in the next five years
than what has in the last twenty.
Digital is our key differentiator.
We're the first third-party lender to do that
in the marketplace.
So I think it makes a statement in that
we're actually moving where the consumer wants to take it.
For a brand like NAB
to align ourselves with a trusted brand like DocuSign
for our System of Agreement platform
that only makes us stronger.