When we first started doing this,
we dreamed of working with the types of clients and partners that we have today.
And we saw those people as people that were...
They were making real change in their industries.
So we wanted to effect real change in our industry.
We really got started as a small telephone answering service located in somewhere in the middle of Canada
and we took the telephone answering service concept and we applied it to servicing small e-commerce businesses.
We came up with a lot of solutions that really the industry hadn't seen before, by leveraging the emerging technology of the web.
We were turning on hundreds of small e-commerce companies.
We really hit on that and that's what you see now how we learned to have great relations with our customers.
That comes from our roots.
When you flash forward, I think that that culture has developed from those seeds that we planted back then.
What I think we do for our customers that's unique, is that we listen.
We listen to them better than anyone else and we take that to heart and we action that.
One of my favorite things that we can do is to build an incredible environment for a client's team
and to walk them in that for the first time and watch them discover it.
As soon as you see it, you instantly understand why it's important.
There seems to be a universal truth about the clients who choose us.
And that's it they love their customers. They want to be innovative. They want to be different.
They don't want to just do things the way that they've always been done.
There's a real passion that drives every aspect of what we do and who we are.
And I think that's really what continues to drive and motivate us as we forge ahead.
I want to make a difference in our industry and I feel that we can be a disruptor.
We can be a positive force for change.
We can show people that there's always a different way to approach things
and we can do it with it being fun and entertaining and energetic at the same times as professional.
I love all of those things and I love coming to work and bringing them together at 24-7 Intouch.