We've learned that users may start the smart walkthrough
from different steps in the process.
So while you may have started your smart walkthrough
from a commonly used page, such as a home page,
you'll need to make sure that the smart walkthrough plays
from different steps throughout the process.
We have a feature called start points
that allow users to do this.
A start point check to see where the user is
and decides if they should see a different step in the process.
In this example, we'll be adding a start point to our Contact Us
Smart Walkthrough.
The first step in this process navigates us
to the Contact Us page, and the second step
helps them fill out the form.
Since it is pretty likely that the user will
try to start the smart walkthrough from the Contact Us
page, we'll have to add a start point that starts the
user from the second step.
To create your start point, first
navigate to the correct page that the step will play on.
Next, hover over this step, hover over the Options menu,
and select Add Start Point.
We'll create a rule that can identify that the user is
on the correct page.
We'll click Create Rule.
And in the rule engine, our first rule
is checking to see if our user is on the correct URL.
We use the current value filler to pull the URL in.
Then, I can modify it so that only
looking at the necessary part of the URL.
The second rule is simply checking
to see if the selected element for your step is visible.
I can see two green check marks indicating
that both rules are true, which means WalkMe
will start from this step.
Now, I'll click Done and Save, and I
can see my new start point.
Now, when I play my smart walkthrough,
WalkMe will check my start point.
And because I'm on the Contact Us page,
the newly created start point will be marked as true,
causing WalkMe to start from the step.
I'm going to continue adding start points for my other steps
my users may start from.
You may be wondering what happens
when you have multiple start points
in your smart walkthrough.
WalkMe will start by checking the lowest start
point in the smart walkthrough and work its way up.
If you have any start points from the bottom
to the top that are not true, WalkMe
will start from the beginning of the smart walkthrough.
In this case, when I press Play, WalkMe
starts from step four instead of step three or two
because it is the lowest start point and the rule is true.
Now, my smart walkthrough will allow
users to start at any step in the process.
Thanks for watching.