{"captions":[{"id":"6v7rysfjkp9u47za","bcp47LanguageTag":"en","familyName":"English","familyNativeName":"English","hasCaptions":true,"hasVideoStream":true,"key":"wistia-production_6v7rysfjkp9u47za","mediaHashedId":"4ezbvbd7r0","name":"English","nativeName":"English","wistiaLanguageCode":"eng","hash":{"lines":[{"start":0.0,"end":3.64,"text":["Everybody, welcome in.","Thanks so much for joining."]},{"start":3.92,"end":7.76,"text":["We have got a great poll","to kick things off today."]},{"start":7.76,"end":12.44,"text":["As many of you are probably","watching the World Cup,"]},{"start":12.735,"end":15.935,"text":["We want to know what your","thoughts are and who's going to"]},{"start":15.935,"end":16.975,"text":["take the World Cup."]},{"start":16.975,"end":21.415,"text":["So got the Argentina and","England game coming up today."]},{"start":21.615,"end":25.455,"text":["I'm expecting a lot of","Argentina favoritism here,"]},{"start":25.455,"end":27.77,"text":["but I could be wrong","so far very wrong."]},{"start":27.77,"end":30.33,"text":["A lot of Spain votes coming in."]},{"start":30.33,"end":32.17,"text":["But yeah, curious to","get your all's thoughts."]},{"start":32.17,"end":34.01,"text":["Let us know where you're","calling in from too."]},{"start":34.01,"end":37.93,"text":["I'm curious if anybody's in","any of these actual locations."]},{"start":37.93,"end":40.41,"text":["I know we have many","customers in these locations,"]},{"start":40.41,"end":44.225,"text":["so maybe it's possible you're here","and rooting for your home team."]},{"start":44.225,"end":45.665,"text":["I can't root for our home team."]},{"start":45.665,"end":50.145,"text":["US lost a couple","days ago, but my,"]},{"start":50.145,"end":52.305,"text":["allegiances lie."]},{"start":52.305,"end":53.425,"text":["You know, I'm not","gonna even say."]},{"start":53.425,"end":55.545,"text":["I don't I don't wanna","start a riot here."]},{"start":55.58,"end":58.7,"text":["So I'll I'll I'll keep my","allegiances to myself, but,"]},{"start":58.7,"end":63.18,"text":["I'm excited for for the game","today and then to for the the,"]},{"start":63.18,"end":64.7,"text":["the finals soon."]},{"start":64.7,"end":66.7,"text":["So, awesome."]},{"start":66.7,"end":69.105,"text":["Thanks for letting us","know. Are you calling in?"]},{"start":69.105,"end":70.465,"text":["Steph calling from England."]},{"start":70.465,"end":72.665,"text":["So hopefully you're","voting for England."]},{"start":73.585,"end":75.825,"text":["But yeah, we're going to","get into it here shortly."]},{"start":75.825,"end":78.865,"text":["Just curious to get everyone's","thoughts here on the World Cup."]},{"start":78.865,"end":81.345,"text":["Then I'll bring up Rick Nucci,"]},{"start":81.345,"end":83.85,"text":["our CEO and Co Founder","here in a minute."]},{"start":83.85,"end":86.41,"text":["He's gonna talk through a lot","of the new exciting releases"]},{"start":86.41,"end":90.01,"text":["that we have and a lot","of the awesome stuff that's gonna be"]},{"start":90.01,"end":92.13,"text":["coming very, very soon."]},{"start":92.41,"end":95.21,"text":["So we'll get him up here in a","sec. My name is Matt Garron."]},{"start":95.21,"end":99.035,"text":["I'm the Senior Customer Education","and Content Manager here at Guru."]},{"start":99.035,"end":101.115,"text":["I generally run these workshops,"]},{"start":101.115,"end":104.955,"text":["but today I'm super","happy to bring Rick in."]},{"start":104.955,"end":108.595,"text":["He's gonna show you all","some awesome things here,"]},{"start":109.035,"end":112.62,"text":["and some really great new capabilities","of what's possible in Guru."]},{"start":112.62,"end":115.66,"text":["This, meeting will be recorded."]},{"start":115.66,"end":119.06,"text":["This this workshop will","be recorded, and and,"]},{"start":119.34,"end":123.22,"text":["and, you'll receive","the recording and then,"]},{"start":123.5,"end":127.1,"text":["your q your questions as you,","as we go through this workshop,"]},{"start":127.1,"end":130.115,"text":["you can pipe your questions","into the q and a part of"]},{"start":130.115,"end":131.475,"text":["Wistia."]},{"start":131.475,"end":135.955,"text":["So leave the chat for little","comments and reactions here and"]},{"start":135.955,"end":140.115,"text":["then please use the q and a","feature to send us your actual"]},{"start":140.115,"end":144.53,"text":["questions, which","myself and Hillary,"]},{"start":144.53,"end":148.97,"text":["our senior director of customer"]},{"start":149.25,"end":151.97,"text":["enablement, is it","innovation innovation?"]},{"start":151.97,"end":153.09,"text":["That's what it is."]},{"start":153.09,"end":154.13,"text":["She'll be on the back end,"]},{"start":154.13,"end":155.97,"text":["helping answer some","questions as well as myself."]},{"start":155.97,"end":157.81,"text":["And then we'll open","it up for Q and A."]},{"start":157.81,"end":161.045,"text":["Hopefully if we have time","towards the end as well to take"]},{"start":161.045,"end":163.845,"text":["some more questions and","have Rick speak to those."]},{"start":163.845,"end":166.245,"text":["All right, I'm gonna","close out the poll now."]},{"start":166.245,"end":171.125,"text":["Looks like we've got a lot","of heavy people betting on"]},{"start":171.125,"end":172.085,"text":["Spain heavily."]},{"start":172.085,"end":172.845,"text":["So"]},{"start":173.26,"end":175.66,"text":["Spain is the front","runner right now."]},{"start":175.66,"end":180.9,"text":["Let's close out this poll and","good luck to all those teams."]},{"start":181.02,"end":183.82,"text":["And now let's get into it."]},{"start":183.82,"end":187.06,"text":["So without further ado,","let me bring up our"]},{"start":187.315,"end":191.635,"text":["head coach of the Guru","soccer team, if you will,"]},{"start":191.635,"end":193.395,"text":["the head coach of our company,"]},{"start":193.395,"end":197.475,"text":["the CEO and co","founder, Rick Nucci."]},{"start":197.475,"end":199.475,"text":["Rick, come on up to","stage. How are you today?"]},{"start":199.475,"end":201.075,"text":["Thank you. Matt, thank you."]},{"start":201.075,"end":202.675,"text":["Just a quick side note,"]},{"start":202.675,"end":207.09,"text":["I think we're both we both need","to work on our, like, sports,"]},{"start":207.13,"end":208.65,"text":["bits a little bit."]},{"start":208.65,"end":211.53,"text":["Maybe it doesn't land as","natural for for either of us,"]},{"start":211.53,"end":212.33,"text":["but, you know what?"]},{"start":212.33,"end":213.85,"text":["I appreciate the effort."]},{"start":213.85,"end":216.135,"text":["It is We're not sportos."]},{"start":216.135,"end":217.495,"text":["We're not we're not big sportos,"]},{"start":217.495,"end":218.855,"text":["but we're gonna we're","gonna work on it."]},{"start":218.855,"end":221.095,"text":["We're really gonna we're","really gonna work on it."]},{"start":221.095,"end":225.015,"text":["Maybe get maybe get some","jerseys. But awesome."]},{"start":225.015,"end":227.095,"text":["Thank you very much."]},{"start":227.095,"end":231.57,"text":["Super excited to be back","with everyone today."]},{"start":231.69,"end":235.01,"text":["Today, we're gonna","be diving into"]},{"start":235.45,"end":237.13,"text":["our latest release."]},{"start":237.13,"end":239.29,"text":["We're super excited","about this one."]},{"start":239.29,"end":243.635,"text":["Have had a lot of great","collaboration with our customers."]},{"start":243.635,"end":247.795,"text":["And so I will be taking","you through all the things."]},{"start":247.795,"end":250.595,"text":["What are we specifically","launching today?"]},{"start":250.595,"end":252.355,"text":["Why does it matter?"]},{"start":252.355,"end":253.795,"text":["How does it work?"]},{"start":253.795,"end":259.0,"text":["We'll dive into a real","customer story from one of our"]},{"start":259.0,"end":261.16,"text":["amazing customers, Perk."]},{"start":261.16,"end":262.2,"text":["And then, as Matt said,"]},{"start":262.2,"end":263.88,"text":["we'll have time at","the end for Q and A."]},{"start":263.88,"end":267.92,"text":["So as you have questions,","as you're seeing stuff,"]},{"start":268.385,"end":270.145,"text":["please jump in."]},{"start":270.145,"end":275.665,"text":["So we are gonna start","with another poll."]},{"start":275.665,"end":281.465,"text":["So get your get your voting selves","ready and back in line here."]},{"start":281.67,"end":285.35,"text":["When your documentation","fails you,"]},{"start":285.35,"end":288.99,"text":["where does the","answer usually live?"]},{"start":290.15,"end":292.03,"text":["There's no wrong answers."]},{"start":299.095,"end":301.775,"text":["Cool. This is good."]},{"start":304.295,"end":306.695,"text":["We're seeing a good, yeah,"]},{"start":306.695,"end":309.135,"text":["a good set of answers."]},{"start":309.25,"end":311.65,"text":["A lot of someone's","head. This is good."]},{"start":311.65,"end":314.33,"text":["We'll be talking a","lot about that today."]},{"start":317.97,"end":321.37,"text":["Some usually documented,","we just can't find it."]},{"start":321.81,"end":324.325,"text":["Slack or Teams chat thread."]},{"start":324.325,"end":326.285,"text":["Well, that"]},{"start":326.965,"end":331.845,"text":["it are are great answers and are","not too surprising of answers."]},{"start":331.845,"end":333.965,"text":["I think we all know"]},{"start":334.485,"end":337.53,"text":["the who knows what within our"]},{"start":337.53,"end":340.33,"text":["company, or maybe we","don't even know who,"]},{"start":340.33,"end":342.49,"text":["but we know someone knows."]},{"start":342.49,"end":348.01,"text":["And that is the quest of the","problem that we are solving today."]},{"start":348.01,"end":353.295,"text":["And that problem has","gotten bigger and"]},{"start":353.415,"end":357.815,"text":["much more pronounced","and much more obvious as"]},{"start":357.815,"end":361.335,"text":["companies everywhere","are on the path"]},{"start":361.335,"end":366.015,"text":["of and various stages","of AI transformation."]},{"start":366.51,"end":369.91,"text":["Because this knowledge","that we're talking about"]},{"start":370.43,"end":375.07,"text":["is no longer just","about things that people need"]},{"start":375.07,"end":376.83,"text":["to do their work."]},{"start":376.83,"end":381.115,"text":["It is knowledge that directly","impacts the ability to build"]},{"start":381.115,"end":385.555,"text":["and deploy real","production ready AI."]},{"start":385.835,"end":389.115,"text":["In fact, it is the top concern."]},{"start":389.115,"end":392.955,"text":["This was a survey done","a few months ago by"]},{"start":392.955,"end":397.45,"text":["McKinsey and inaccuracy is cited"]},{"start":397.45,"end":402.01,"text":["as the number one","negative consequence"]},{"start":402.01,"end":406.09,"text":["experienced and the number","one risk that organizations"]},{"start":406.09,"end":409.765,"text":["are working to","migrate even above"]},{"start":409.765,"end":411.365,"text":["cybersecurity."]},{"start":411.365,"end":413.685,"text":["And that is, I think,"]},{"start":413.685,"end":418.245,"text":["a very obvious and very glaring","reality that many people"]},{"start":418.245,"end":421.765,"text":["are in process of thinking","through and trying to figure"]},{"start":421.765,"end":424.525,"text":["out and what we're going","to be talking about today."]},{"start":424.96,"end":428.88,"text":["There are two audiences","for this company knowledge."]},{"start":428.88,"end":432.32,"text":["When you think about the","knowledge that exists with"]},{"start":432.32,"end":436.08,"text":["inside your organization,","knowledge about your products,"]},{"start":436.08,"end":438.2,"text":["your people and their expertise,"]},{"start":438.275,"end":441.635,"text":["your processes, how you","work, your know how,"]},{"start":441.635,"end":443.955,"text":["how you talk about and","position your product, right?"]},{"start":443.955,"end":448.275,"text":["All of this knowledge that","swirls around your company has"]},{"start":448.275,"end":450.075,"text":["two audiences."]},{"start":450.515,"end":453.675,"text":["Your people have","always needed this"]},{"start":454.13,"end":458.21,"text":["knowledge, this how can","everyone at my company"]},{"start":458.21,"end":460.77,"text":["know what my company","knows, right?"]},{"start":460.77,"end":463.85,"text":["That is the sort","of ultimate quest."]},{"start":464.69,"end":469.21,"text":["Now agents need that","same information."]},{"start":470.075,"end":472.875,"text":["And as I said, is a direct"]},{"start":472.875,"end":477.875,"text":["correlation to the efficacy of","running those agents in production."]},{"start":477.995,"end":481.435,"text":["The problem is keeping","knowledge accurate is a job"]},{"start":481.435,"end":483.16,"text":["nobody has enough time for."]},{"start":483.16,"end":486.92,"text":["And whether or not","an organization has"]},{"start":486.92,"end":491.16,"text":["dedicated professionals","working in roles like"]},{"start":491.16,"end":493.64,"text":["documentation or knowledge","management or learning"]},{"start":493.64,"end":496.96,"text":["development or ops roles","in different functions,"]},{"start":497.165,"end":500.245,"text":["I have never met one","of those professionals"]},{"start":500.525,"end":504.765,"text":["in my time here at Guru","that has had enough time or"]},{"start":504.765,"end":508.405,"text":["capability to keep","up with keeping"]},{"start":509.485,"end":514.33,"text":["all of that knowledge captured","up to date and accurate."]},{"start":517.17,"end":521.61,"text":["One of the biggest","challenges in trying to"]},{"start":521.97,"end":525.57,"text":["make all of this work is","we've sort of thrown a lot of"]},{"start":525.57,"end":527.37,"text":["technology at the problem."]},{"start":528.695,"end":532.495,"text":["Semantic retrieval,","search engines, Rag,"]},{"start":532.535,"end":534.455,"text":["enterprise search, MCP."]},{"start":534.455,"end":538.015,"text":["These are all real steps","forward, to be clear."]},{"start":538.055,"end":540.855,"text":["These are all important","technologies in helping us"]},{"start":540.855,"end":544.99,"text":["towards this goal of getting","access to this knowledge,"]},{"start":544.99,"end":549.07,"text":["but in many ways also kind","of reveals the problem"]},{"start":549.07,"end":550.19,"text":["we're talking about."]},{"start":550.19,"end":554.35,"text":["When you start connecting","everything to an AI,"]},{"start":554.35,"end":558.215,"text":["day two, you start","realizing that it will"]},{"start":558.215,"end":563.055,"text":["confidently cite and use whatever","it finds and gets access to."]},{"start":563.895,"end":567.895,"text":["Totally great, totally","possible to connect and"]},{"start":567.895,"end":571.86,"text":["find that meeting transcript of","that meeting you were in yesterday."]},{"start":571.86,"end":574.94,"text":["That is a very solved problem."]},{"start":575.22,"end":579.38,"text":["Quite different when you are","trying to understand how you"]},{"start":579.38,"end":583.46,"text":["handle a particular issue","for a UK customer on our"]},{"start":583.46,"end":584.78,"text":["business edition."]},{"start":585.565,"end":588.125,"text":["Oftentimes that answer","changed last week."]},{"start":588.125,"end":590.285,"text":["Nobody updated the","knowledge base."]},{"start":590.285,"end":593.565,"text":["Retrieval just returns what it","finds in a very confident way."]},{"start":593.565,"end":597.805,"text":["And that manifests inside the AI","systems that are using and consuming it."]},{"start":597.805,"end":601.02,"text":["And so that's why we often talk","about this is really accuracy"]},{"start":601.02,"end":603.14,"text":["is the whole point."]},{"start":603.34,"end":608.02,"text":["Everyone wants to give","your AI more context."]},{"start":608.06,"end":611.5,"text":["Guru's job is to make","sure the context is right."]},{"start":611.5,"end":613.755,"text":["So today, what you're going to"]},{"start":613.755,"end":616.875,"text":["hear me talk about, the","AgenTeq knowledge base,"]},{"start":616.875,"end":621.115,"text":["is the system that","allows you to automate"]},{"start":621.115,"end":624.96,"text":["the entire workflow","end to end from"]},{"start":624.96,"end":629.12,"text":["discovering knowledge","gaps, discovering"]},{"start":629.12,"end":633.2,"text":["conflicts between the reality","of the business and what's"]},{"start":633.2,"end":636.16,"text":["captured in the knowledge base","that these people and these"]},{"start":636.16,"end":638.92,"text":["agents are depending","on to do their work,"]},{"start":639.475,"end":643.235,"text":["drafting that information,","bringing in the right domain"]},{"start":643.235,"end":647.235,"text":["experts when needed to","confirm the accuracy of that"]},{"start":647.235,"end":650.915,"text":["information, organizing","that knowledge base"]},{"start":650.915,"end":653.475,"text":["because it will grow over time."]},{"start":653.475,"end":656.08,"text":["We see many customers","with thousands and"]},{"start":656.08,"end":658.36,"text":["thousands of knowledge articles."]},{"start":658.64,"end":660.88,"text":["So there's not just a creation,"]},{"start":660.88,"end":665.52,"text":["there's a upkeep as","products, pricing,"]},{"start":665.52,"end":666.88,"text":["processes, projects,"]},{"start":666.88,"end":670.28,"text":["all this information that we're","dependent on is changing all the time."]},{"start":670.805,"end":673.925,"text":["The ongoing process of","verification to ensure that"]},{"start":673.925,"end":677.205,"text":["accuracy is still true and","ensuring that we're retiring"]},{"start":677.205,"end":679.525,"text":["the bad stuff, the stale stuff,"]},{"start":679.525,"end":682.565,"text":["so that it doesn't show up","anymore or updating it so that"]},{"start":682.565,"end":684.125,"text":["it reflects reality."]},{"start":685.39,"end":689.47,"text":["So this is the crux of","what we are announcing"]},{"start":689.47,"end":694.07,"text":["today is the end to end","system and capability"]},{"start":694.83,"end":697.31,"text":["to create these automations."]},{"start":697.31,"end":700.63,"text":["And we're going to dive","into exactly how this works"]},{"start":700.645,"end":702.005,"text":["in a little bit."]},{"start":702.005,"end":705.925,"text":["But I will also say some really","important things that we've"]},{"start":705.925,"end":709.485,"text":["just been hearing time and","again from our customers"]},{"start":709.765,"end":713.285,"text":["is around the trust, the safety,"]},{"start":713.285,"end":716.47,"text":["the security of really","being able to make"]},{"start":716.47,"end":718.63,"text":["these systems work at scale."]},{"start":718.63,"end":721.63,"text":["So there's a couple of","really important parts"]},{"start":721.91,"end":724.79,"text":["of how that needs to come","together and how we've thought"]},{"start":724.79,"end":728.51,"text":["about our approach to","creating this system in Guru."]},{"start":729.165,"end":731.885,"text":["First, versioning and rollback."]},{"start":731.885,"end":735.005,"text":["So every time knowledge is","being created or updated,"]},{"start":735.005,"end":739.805,"text":["we need a very easy way to be","able to see what exactly changed."]},{"start":739.805,"end":744.32,"text":["If an agent is drafting or","updating knowledge on its"]},{"start":744.32,"end":746.88,"text":["own, how do we see","exactly what it changed?"]},{"start":746.88,"end":750.52,"text":["How do we roll back if it","does something we don't like?"]},{"start":751.28,"end":753.6,"text":["The agent needs to","narrate its work."]},{"start":753.6,"end":757.285,"text":["So how do we see exactly","what that agent is doing,"]},{"start":757.285,"end":760.685,"text":["the decisions it made, why","it made those decisions?"]},{"start":761.285,"end":763.125,"text":["Permissions at every level."]},{"start":763.125,"end":767.205,"text":["So also very important","is that we are"]},{"start":767.205,"end":771.31,"text":["talking about knowledge that","manifests inside every function"]},{"start":771.31,"end":775.15,"text":["inside of a company, product,","customer service, sales,"]},{"start":775.15,"end":778.23,"text":["HR, IT operations, marketing,"]},{"start":778.67,"end":780.39,"text":["on and on and on."]},{"start":781.55,"end":785.555,"text":["There are aspects of knowledge","that are meant for the whole team."]},{"start":785.555,"end":789.475,"text":["There are aspects of knowledge","that are meant for specific"]},{"start":789.475,"end":792.115,"text":["subsets of that organization."]},{"start":792.115,"end":795.835,"text":["And that permission","system must exist"]},{"start":795.89,"end":799.09,"text":["at every level of the knowledge","as it's being created and"]},{"start":799.09,"end":800.89,"text":["organized and shared."]},{"start":800.93,"end":803.65,"text":["And then finally,","maybe most importantly,"]},{"start":803.65,"end":808.13,"text":["maybe a very timely","data point here"]},{"start":808.13,"end":810.465,"text":["is open and portable."]},{"start":810.465,"end":814.385,"text":["And what I mean","here is as companies"]},{"start":814.385,"end":818.905,"text":["are starting to create","their AI architectures,"]},{"start":819.425,"end":823.665,"text":["one of the things that we","are all thinking about is"]},{"start":823.665,"end":826.03,"text":["the context we're","giving to our AI,"]},{"start":826.03,"end":830.07,"text":["of which this knowledge we're","talking about is a huge part."]},{"start":830.35,"end":833.39,"text":["That knowledge","represents the know how,"]},{"start":833.39,"end":838.51,"text":["the expertise, the IP, the","unique novelty of your business."]},{"start":838.51,"end":841.555,"text":["What is the thing your business","is good at that you are"]},{"start":841.555,"end":845.475,"text":["capturing in these knowledge","systems so that your team and"]},{"start":845.475,"end":849.315,"text":["your AI systems can","enact the strategies,"]},{"start":849.315,"end":852.275,"text":["the decisions, the processes,","the great customer experience,"]},{"start":852.275,"end":854.395,"text":["the amazing products","you want to build?"]},{"start":854.51,"end":857.07,"text":["That is your knowledge,","unquestionably."]},{"start":857.07,"end":861.15,"text":["Everything in our system","design is such that if you"]},{"start":861.15,"end":864.51,"text":["decide one day you want to","leave Guru and go somewhere"]},{"start":864.51,"end":868.03,"text":["else, all of that knowledge","and know how goes with you."]},{"start":868.03,"end":870.935,"text":["There is no capturing."]},{"start":870.935,"end":872.575,"text":["There is no,"]},{"start":873.575,"end":877.255,"text":["inaccessible or","nontransparent context or"]},{"start":877.255,"end":880.295,"text":["memory or knowledge that is","being created when you're using"]},{"start":880.295,"end":884.18,"text":["Guru that makes you feel like","you're stuck or you're trapped."]},{"start":884.18,"end":888.18,"text":["We do not believe that","this knowledge is a"]},{"start":888.18,"end":891.7,"text":["moat that makes the","agent hard to leave."]},{"start":891.7,"end":893.7,"text":["In fact, it's","quite the opposite."]},{"start":893.7,"end":897.42,"text":["Because as we're seeing this","all play out with our customers,"]},{"start":897.485,"end":899.805,"text":["we're seeing our customers","build a lot of different"]},{"start":899.805,"end":903.365,"text":["agentic systems using a lot","of different technologies,"]},{"start":903.565,"end":908.005,"text":["all connected in to Guru's","verified layer of knowledge."]},{"start":908.205,"end":910.925,"text":["And that is something we","take incredibly seriously."]},{"start":910.925,"end":914.01,"text":["And one of the really","critical parts of making something like"]},{"start":914.01,"end":917.13,"text":["that work is that you","own that knowledge."]},{"start":917.13,"end":919.29,"text":["And it is yours and it","will always be yours."]},{"start":919.29,"end":922.45,"text":["And if you take need to","take it out of Guru someday,"]},{"start":922.57,"end":923.93,"text":["that's easy to do too."]},{"start":923.93,"end":926.805,"text":["So that's open and portable."]},{"start":926.805,"end":930.485,"text":["And again, this is a very","timely topic right now being"]},{"start":930.485,"end":933.285,"text":["had in a lot of","different enterprises,"]},{"start":933.285,"end":936.085,"text":["being talked about by a lot of","different thought leaders around AI."]},{"start":936.085,"end":938.165,"text":["And I think it is","so, so, so important."]},{"start":938.165,"end":940.74,"text":["So core design","principle for Guru,"]},{"start":940.74,"end":943.18,"text":["core design of what","we're launching today."]},{"start":943.22,"end":948.18,"text":["The other core design principle that","you'll see in Guru is this dial."]},{"start":948.18,"end":950.3,"text":["We think of the"]},{"start":951.315,"end":955.715,"text":["agentic workflows that you're going","to see us talk about as"]},{"start":955.715,"end":959.635,"text":["a dial that moves from","fully human managed"]},{"start":959.635,"end":961.155,"text":["to fully autonomous."]},{"start":961.155,"end":964.635,"text":["And you are in control","of that decision."]},{"start":964.9,"end":967.14,"text":["And to be a little","bit more specific,"]},{"start":967.14,"end":971.3,"text":["what I mean by this is that","there are topics of knowledge."]},{"start":971.3,"end":975.46,"text":["We work with many regulated","industry organizations where"]},{"start":975.46,"end":980.075,"text":["knowledge accuracy is","absolutely critical to"]},{"start":980.075,"end":984.235,"text":["the success of your business","and certain topics of"]},{"start":984.235,"end":988.315,"text":["knowledge, you might have","that dial turn closer to zero."]},{"start":988.315,"end":992.19,"text":["Meaning you want humans","more involved in an ongoing"]},{"start":992.19,"end":996.39,"text":["way, having additional","oversight, additional control."]},{"start":996.51,"end":998.67,"text":["Other topics might be a five."]},{"start":998.67,"end":1000.59,"text":["The agents are doing","all the heavy lifting,"]},{"start":1000.59,"end":1002.99,"text":["but humans are approving","what's happening."]},{"start":1002.99,"end":1006.255,"text":["And then certain things","can go fully autonomous."]},{"start":1006.255,"end":1009.855,"text":["And so you'll see how we","slide that dial in some of our"]},{"start":1009.855,"end":1011.055,"text":["different use cases."]},{"start":1011.055,"end":1012.975,"text":["So, all right."]},{"start":1012.975,"end":1014.175,"text":["Enough of that tee up."]},{"start":1014.175,"end":1018.175,"text":["We talked about the big problem","around AI transformation,"]},{"start":1018.175,"end":1020.96,"text":["how Guru's helping our","customers solve that,"]},{"start":1020.96,"end":1023.2,"text":["what we're specifically","launching today."]},{"start":1023.2,"end":1025.52,"text":["Let's jump in now and talk","a little bit how it works."]},{"start":1025.52,"end":1029.52,"text":["And so I'm gonna give you","a quick flyover of the"]},{"start":1029.52,"end":1032.68,"text":["Guru system, what","you're going to see"]},{"start":1034.045,"end":1036.525,"text":["when I go into the","product and demo."]},{"start":1036.525,"end":1040.365,"text":["But I wanna do a quick","table setting of the"]},{"start":1040.365,"end":1041.565,"text":["Guru system itself."]},{"start":1041.565,"end":1043.485,"text":["So at the highest level,"]},{"start":1043.485,"end":1047.885,"text":["Guru consists of a","platform system that"]},{"start":1047.885,"end":1050.94,"text":["has integrations into all the"]},{"start":1050.94,"end":1054.18,"text":["different knowledge systems","you use across your company."]},{"start":1054.62,"end":1058.62,"text":["This is where the graph","or the living map of your"]},{"start":1058.62,"end":1061.54,"text":["company, how it works,","how it operates, sits."]},{"start":1062.095,"end":1066.335,"text":["This is the access layer","whereby agents that are built"]},{"start":1066.335,"end":1070.175,"text":["in Guru Run, but also","where tools like Claude"]},{"start":1070.175,"end":1072.535,"text":["and Codex and"]},{"start":1072.975,"end":1076.13,"text":["customer agentic systems","and homegrown agentic things"]},{"start":1076.13,"end":1079.61,"text":["all can easily hook into Guru."]},{"start":1079.65,"end":1083.49,"text":["And then on top of that, you","see these multiplayer agents."]},{"start":1083.49,"end":1085.17,"text":["And when we say","multiplayer agents,"]},{"start":1085.17,"end":1088.145,"text":["what we mean is these are","agents that are built by a set"]},{"start":1088.145,"end":1091.425,"text":["of owners inside of line of","business like customer support,"]},{"start":1091.425,"end":1093.265,"text":["IT, maybe product marketing,"]},{"start":1093.265,"end":1097.105,"text":["product that are intended to","be used by a large audience of"]},{"start":1097.105,"end":1099.145,"text":["employees inside your company."]},{"start":1099.18,"end":1101.94,"text":["So if we dive into this here,"]},{"start":1102.54,"end":1105.9,"text":["as I mentioned, the","core of the platform is"]},{"start":1105.9,"end":1110.06,"text":["recognizing and","connecting to the"]},{"start":1110.06,"end":1113.135,"text":["scattered systems of knowledge","that exist across your company."]},{"start":1113.135,"end":1115.695,"text":["And they typically fall","into three buckets."]},{"start":1115.695,"end":1117.375,"text":["Operational data,"]},{"start":1117.375,"end":1121.655,"text":["where you house information about","your customers or your employees."]},{"start":1122.015,"end":1125.295,"text":["Knowledge sources, which might","be everything from document"]},{"start":1125.295,"end":1129.2,"text":["repositories, your SharePoint,","your customer help centers,"]},{"start":1129.2,"end":1131.48,"text":["other knowledge bases you have,"]},{"start":1131.68,"end":1135.08,"text":["potentially dozens and dozens","of things across your company."]},{"start":1135.12,"end":1138.84,"text":["Guru connects directly","to all of those things to"]},{"start":1138.975,"end":1140.735,"text":["securely index that information,"]},{"start":1140.735,"end":1143.455,"text":["understand the permissions","of who's allowed to see what,"]},{"start":1143.455,"end":1146.295,"text":["make sure that's","represented in our system."]},{"start":1146.335,"end":1148.975,"text":["And then the third bucket,","the tacit knowledge,"]},{"start":1148.975,"end":1149.855,"text":["the raw knowledge,"]},{"start":1149.855,"end":1152.96,"text":["this is all the stuff that","actually isn't documented anywhere,"]},{"start":1152.96,"end":1156.56,"text":["but is oftentimes the most real","time version of what you're"]},{"start":1156.56,"end":1158.16,"text":["going on inside your company."]},{"start":1158.16,"end":1162.24,"text":["So think here of your support","tickets, your Slack threads,"]},{"start":1162.24,"end":1165.08,"text":["things that are in your","meeting recordings."]},{"start":1165.6,"end":1169.245,"text":["And there's a lot of raw, noisy,"]},{"start":1169.245,"end":1170.845,"text":["conflicting information here,"]},{"start":1170.845,"end":1175.005,"text":["but there's a lot of signal","in that noise as well."]},{"start":1175.005,"end":1179.725,"text":["And so the, the the","the workflow of how we deal"]},{"start":1179.725,"end":1180.525,"text":["with all of that,"]},{"start":1180.525,"end":1182.85,"text":["I'm gonna come back to because","that's the core of what we're"]},{"start":1182.85,"end":1185.97,"text":["going to be zooming into today","and what we're going be talking"]},{"start":1185.97,"end":1188.73,"text":["about with our new capabilities."]},{"start":1189.09,"end":1191.97,"text":["But staying zoomed out here","for a minute on top of these"]},{"start":1191.97,"end":1196.45,"text":["different sources of knowledge is","this living map of your company."]},{"start":1196.45,"end":1199.885,"text":["So how do we connect","the dots between"]},{"start":1200.005,"end":1203.765,"text":["a customer that we talked about","in a meeting yesterday with"]},{"start":1203.765,"end":1206.405,"text":["that customer in our CRM system,"]},{"start":1206.405,"end":1210.285,"text":["with the support tickets that that","customer might have open with us,"]},{"start":1210.87,"end":1214.63,"text":["with specific things and","entitlements of what specific"]},{"start":1214.63,"end":1216.79,"text":["products that customer","may or may not use."]},{"start":1216.79,"end":1218.71,"text":["And you sort of get the idea."]},{"start":1218.71,"end":1222.71,"text":["These graphs are very","specific and proprietary and"]},{"start":1222.71,"end":1225.745,"text":["derived from your","business and how you work."]},{"start":1225.745,"end":1229.545,"text":["So think of these","entities as being"]},{"start":1229.905,"end":1233.665,"text":["concepts that would be very","close to home for your business"]},{"start":1233.665,"end":1236.545,"text":["and how your business","works and operates."]},{"start":1236.545,"end":1237.905,"text":["And then, as I said before,"]},{"start":1237.905,"end":1239.74,"text":["on top of that is","the access layer."]},{"start":1239.74,"end":1241.02,"text":["Really, really critical."]},{"start":1241.02,"end":1242.3,"text":["You heard me say","in the beginning,"]},{"start":1242.3,"end":1243.5,"text":["there's two audiences here."]},{"start":1243.5,"end":1246.78,"text":["So there's employees that are","interacting directly with this"]},{"start":1246.78,"end":1250.78,"text":["through things like Gurus","web app or our Slack and"]},{"start":1250.78,"end":1255.62,"text":["Teams integrations where our knowledge","agents are built into those surfaces."]},{"start":1256.355,"end":1259.955,"text":["Exciting work we're doing with","Microsoft and our partnership"]},{"start":1259.955,"end":1264.595,"text":["with Agent three sixty","five or Gemini Enterprise."]},{"start":1264.595,"end":1268.93,"text":["The point is that teams","work directly with Guru."]},{"start":1268.93,"end":1272.37,"text":["Agents also work directly with","Guru, as I mentioned before."]},{"start":1272.37,"end":1275.85,"text":["And that is a really core","design principle of what we do."]},{"start":1275.89,"end":1279.49,"text":["And it really is the","loop that makes all of"]},{"start":1279.49,"end":1280.93,"text":["this come together."]},{"start":1280.93,"end":1285.285,"text":["And by loop, what I mean","is all of the questions and"]},{"start":1285.285,"end":1288.725,"text":["information that's passing","through the system is getting"]},{"start":1288.725,"end":1289.765,"text":["logged and tracked."]},{"start":1289.765,"end":1294.805,"text":["Those are signals used to keep all that","information up to date and accurate."]},{"start":1294.805,"end":1297.845,"text":["One of the big jobs of","knowledge agents that are built"]},{"start":1297.845,"end":1302.62,"text":["into Guru is to actually","go through and look at all"]},{"start":1302.62,"end":1306.38,"text":["of this knowledge","for factual accuracy,"]},{"start":1306.38,"end":1310.46,"text":["flagging the things that have","gone stale or are in conflict"]},{"start":1310.46,"end":1314.825,"text":["and verifying or","promoting the things that"]},{"start":1314.825,"end":1319.505,"text":["meet our guidelines or have been","expressly verified by people."]},{"start":1319.625,"end":1323.705,"text":["So now let's zoom in to what","we're going to be talking"]},{"start":1323.705,"end":1324.745,"text":["about today."]},{"start":1324.745,"end":1327.785,"text":["So I talked before","about this loop"]},{"start":1327.785,"end":1329.84,"text":["of this tacit knowledge."]},{"start":1329.84,"end":1332.48,"text":["And so down here at","the bottom, again,"]},{"start":1332.48,"end":1336.8,"text":["this is often the most current reality","of what's going on in your business."]},{"start":1336.8,"end":1340.48,"text":["This is the things being","said in support tickets or project"]},{"start":1340.48,"end":1341.44,"text":["management tickets."]},{"start":1341.44,"end":1345.105,"text":["These are things being said in","messaging systems like Slack or"]},{"start":1345.105,"end":1346.145,"text":["Microsoft Teams,"]},{"start":1346.145,"end":1349.265,"text":["things that are being captured","in meetings and outcomes, right?"]},{"start":1349.265,"end":1350.425,"text":["And"]},{"start":1351.105,"end":1355.745,"text":["job of the knowledge","agent is to activate on"]},{"start":1355.745,"end":1360.34,"text":["that information and help","drastically scale the"]},{"start":1360.34,"end":1363.78,"text":["ability to ensure that the","knowledge that these people and"]},{"start":1363.78,"end":1367.62,"text":["agents are relying on is actually","reflecting the reality of the business."]},{"start":1367.62,"end":1370.14,"text":["And so the way","that agents do that"]},{"start":1370.195,"end":1372.635,"text":["is mining that signal"]},{"start":1373.235,"end":1377.435,"text":["based on the particular","topic or domain of focus,"]},{"start":1378.195,"end":1380.835,"text":["capturing when something","needs to be drafted,"]},{"start":1380.835,"end":1384.675,"text":["like new knowledge or existing","knowledge needs to be updated,"]},{"start":1384.675,"end":1387.13,"text":["looping in subject","matter experts"]},{"start":1387.13,"end":1391.81,"text":["to review and approve if","needed on that information,"]},{"start":1391.93,"end":1394.49,"text":["publishing that into the","knowledge base that's built"]},{"start":1394.49,"end":1398.025,"text":["into Guru, ensuring that that"]},{"start":1398.025,"end":1402.025,"text":["information has ongoing","automated verification so"]},{"start":1402.025,"end":1404.225,"text":["that it stays accurate."]},{"start":1404.505,"end":1407.945,"text":["When new change is discovered,"]},{"start":1407.945,"end":1410.025,"text":["we start the loop","all over again."]},{"start":1410.025,"end":1413.73,"text":["So good mental model to","think of it is the agent"]},{"start":1413.73,"end":1417.41,"text":["is going to work running","this loop in a full and"]},{"start":1417.41,"end":1419.17,"text":["automated manner."]},{"start":1419.17,"end":1424.41,"text":["So let's jump in now","and take a look at some,"]},{"start":1424.61,"end":1425.665,"text":["real world examples."]},{"start":1425.665,"end":1428.865,"text":["So I'm going be talking to you","about a fictitious company here"]},{"start":1428.865,"end":1433.185,"text":["called Meridian, and they're in","the financial services space."]},{"start":1433.185,"end":1436.945,"text":["And we're going to be talking","about or looking at an"]},{"start":1436.945,"end":1438.665,"text":["example of"]},{"start":1439.32,"end":1442.2,"text":["product specific","knowledge and know how."]},{"start":1442.2,"end":1444.68,"text":["So what are the different","products we offer?"]},{"start":1444.68,"end":1446.04,"text":["How do they work?"]},{"start":1446.04,"end":1449.24,"text":["And how are we keeping all of","that up to date with reality as"]},{"start":1449.24,"end":1452.125,"text":["our products are changing","faster and faster and faster?"]},{"start":1452.125,"end":1455.405,"text":["So I'll start you","over here in Slack."]},{"start":1455.405,"end":1459.165,"text":["And what you're seeing here","is a help channel in Slack."]},{"start":1459.165,"end":1463.005,"text":["So many of our customers","have versions of this for"]},{"start":1463.005,"end":1466.3,"text":["product questions where","employees come in,"]},{"start":1466.3,"end":1470.46,"text":["they ask questions and domain experts","come in and answer those questions."]},{"start":1470.46,"end":1474.14,"text":["And we see versions of","this for product, for HR,"]},{"start":1474.14,"end":1478.535,"text":["for IT, for competitive info,"]},{"start":1478.535,"end":1481.015,"text":["all different functions across","the company will often have"]},{"start":1481.015,"end":1482.535,"text":["their versions of this."]},{"start":1482.535,"end":1485.895,"text":["And you'll go in and you'll","see these questions come in and"]},{"start":1485.895,"end":1490.24,"text":["oftentimes in the thread is","the answer to that question."]},{"start":1490.24,"end":1494.04,"text":["And obviously this is all","simulated data because"]},{"start":1494.24,"end":1495.68,"text":["this is, as I said,"]},{"start":1495.68,"end":1499.36,"text":["typically very sensitive","and private information of"]},{"start":1499.36,"end":1501.52,"text":["knowledge that's residing","inside the company."]},{"start":1501.52,"end":1503.965,"text":["Right? So we're obviously","using synthetic data."]},{"start":1503.965,"end":1505.765,"text":["But nonetheless,"]},{"start":1506.445,"end":1510.605,"text":["very real world example of the","type of product Q and A that"]},{"start":1510.605,"end":1512.765,"text":["happens all the time, right?"]},{"start":1512.765,"end":1517.805,"text":["So this is a very human centric","example of that workflow."]},{"start":1517.805,"end":1521.72,"text":["And so the first thing we're","gonna look at is what happens"]},{"start":1521.72,"end":1522.6,"text":["on the other side?"]},{"start":1522.6,"end":1526.2,"text":["So when you sort of unleash","this guru knowledge agent and"]},{"start":1526.2,"end":1528.76,"text":["set this up, what","happens, right?"]},{"start":1528.76,"end":1529.68,"text":["So"]},{"start":1531.935,"end":1536.175,"text":["we're going to look at the","other side of that now,"]},{"start":1536.175,"end":1538.815,"text":["which is the role that Guru","knowledge agents play in"]},{"start":1538.815,"end":1539.615,"text":["cleaning that up."]},{"start":1539.615,"end":1542.015,"text":["So we have our Meridian","knowledge agent here."]},{"start":1542.015,"end":1545.89,"text":["We're going to be talking about","a couple of different facets of"]},{"start":1545.89,"end":1549.81,"text":["this agent and what it does and","how it helps you wrangle all of"]},{"start":1549.81,"end":1554.53,"text":["that sort of chaos happening","in those messaging systems."]},{"start":1554.53,"end":1556.53,"text":["So if I jump over here,"]},{"start":1556.53,"end":1560.175,"text":["let's look at a of like a","day in the life of some work this"]},{"start":1560.175,"end":1562.735,"text":["Meridian agent recently did."]},{"start":1562.735,"end":1566.575,"text":["So I'm gonna jump over","here to our automations."]},{"start":1566.575,"end":1570.735,"text":["And in here we have","a automation running"]},{"start":1570.735,"end":1574.8,"text":["where the Meridian","agent is executing"]},{"start":1574.8,"end":1579.24,"text":["a workflow, a","skill specifically,"]},{"start":1579.28,"end":1583.76,"text":["to go and look in that place","that we were just looking"]},{"start":1583.76,"end":1588.035,"text":["at, go look in that","channel and discover"]},{"start":1588.035,"end":1590.115,"text":["knowledge gaps and address them."]},{"start":1590.115,"end":1594.115,"text":["So this is, again, the","agent narrating exactly"]},{"start":1594.115,"end":1595.555,"text":["what it's doing."]},{"start":1595.555,"end":1597.875,"text":["So it's going into Slack,"]},{"start":1597.875,"end":1600.795,"text":["it's looking for","that information."]},{"start":1601.11,"end":1605.27,"text":["It is finding a","lot of questions and answers."]},{"start":1605.27,"end":1609.67,"text":["It is searching the existing","knowledge base to look for, hey,"]},{"start":1609.67,"end":1613.35,"text":["am I creating new stuff or have","I discovered conflict and I"]},{"start":1613.35,"end":1615.71,"text":["need to do an update","and take some action?"]},{"start":1615.995,"end":1619.995,"text":["It found four existing knowledge","articles that already cover."]},{"start":1619.995,"end":1622.155,"text":["It also found a fraud topic,"]},{"start":1622.155,"end":1625.475,"text":["which we're gonna talk","about that loop in a minute."]},{"start":1625.835,"end":1628.995,"text":["And it updated an","existing article."]},{"start":1629.69,"end":1634.01,"text":["So it's doing some","publishing work and it"]},{"start":1634.01,"end":1635.93,"text":["has completed its work."]},{"start":1635.93,"end":1640.09,"text":["So the first thing we'll know","here is it published an update."]},{"start":1640.09,"end":1643.65,"text":["So we can jump in here","and we can see that it"]},{"start":1643.805,"end":1646.765,"text":["has updated an existing article."]},{"start":1646.765,"end":1650.765,"text":["Again, we can see exactly","what what happened"]},{"start":1650.765,"end":1653.085,"text":["because this was just changed."]},{"start":1653.085,"end":1656.365,"text":["And we can see that there's","new information here based on"]},{"start":1656.365,"end":1659.03,"text":["something that that domain","expert said in Slack."]},{"start":1659.03,"end":1661.15,"text":["So that's been captured."]},{"start":1661.43,"end":1664.15,"text":["But of course, we","could, if we wanted to,"]},{"start":1664.15,"end":1667.55,"text":["roll that back if we didn't like","something about that change."]},{"start":1667.59,"end":1669.99,"text":["But back to our loop here,"]},{"start":1669.99,"end":1671.71,"text":["so that's the first","thing that happened."]},{"start":1671.845,"end":1673.765,"text":["We also drafted a","card for review."]},{"start":1673.765,"end":1676.005,"text":["We're gonna come back","to that in a second."]},{"start":1676.005,"end":1677.165,"text":["And"]},{"start":1678.005,"end":1682.765,"text":["we reviewed a bunch of","recent q q and a threads."]},{"start":1682.965,"end":1685.15,"text":["The agent created something new,"]},{"start":1685.15,"end":1687.63,"text":["and it posted a summary to","our Knowledge Ops channel."]},{"start":1687.63,"end":1691.07,"text":["So if we go back to our","Knowledge Ops channel,"]},{"start":1691.07,"end":1694.27,"text":["this is also an important","part of the workflow where the"]},{"start":1694.27,"end":1697.07,"text":["agent's going to come back and","it's going to tell you what it did."]},{"start":1697.07,"end":1700.225,"text":["It's going to tell you that","kind of what I was just showing"]},{"start":1700.225,"end":1703.145,"text":["you in that actual","agent run log."]},{"start":1703.185,"end":1706.305,"text":["It reviewed some recent","topics that it found."]},{"start":1706.305,"end":1709.905,"text":["It confirmed we already","captured. No required changes."]},{"start":1709.905,"end":1710.745,"text":["Great."]},{"start":1710.8,"end":1713.36,"text":["It updated an existing","card automatically."]},{"start":1713.36,"end":1714.8,"text":["That was the one I showed you."]},{"start":1714.8,"end":1716.88,"text":["And it identified a fraud topic,"]},{"start":1716.88,"end":1718.96,"text":["which requires some","human intervention,"]},{"start":1718.96,"end":1720.76,"text":["which we'll come back to."]},{"start":1720.8,"end":1724.16,"text":["So that's the work that it did."]},{"start":1724.16,"end":1727.195,"text":["Now let's go back and","take a look at how did we"]},{"start":1727.195,"end":1730.955,"text":["actually set that up to","make all of that work."]},{"start":1730.955,"end":1734.475,"text":["So let's sort of open the hood","here a little bit and take a"]},{"start":1734.475,"end":1738.715,"text":["look at what's inside","of that knowledge agent."]},{"start":1738.715,"end":1739.715,"text":["So"]},{"start":1740.56,"end":1744.08,"text":["the first thing you'll see is it's","connected to a knowledge base,"]},{"start":1744.08,"end":1746.0,"text":["and this is the knowledge","base that it's building and"]},{"start":1746.0,"end":1749.72,"text":["maintaining, and we'll take a","look at that in a minute here."]},{"start":1750.24,"end":1752.28,"text":["It's also connected to"]},{"start":1753.145,"end":1756.665,"text":["meetings that the owners of","this knowledge agent are in"]},{"start":1756.665,"end":1761.465,"text":["or they are, if they're","not directly attending."]},{"start":1761.465,"end":1765.225,"text":["It is meetings that","are germane or topical"]},{"start":1765.225,"end":1768.225,"text":["to this Meridian product line."]},{"start":1769.23,"end":1771.31,"text":["And you'll notice permissions,"]},{"start":1771.31,"end":1774.27,"text":["which lets us determine who's","able to see and interact with"]},{"start":1774.27,"end":1778.03,"text":["this agent to ask it questions","and do all kinds of things we"]},{"start":1778.03,"end":1779.39,"text":["want it to do."]},{"start":1779.39,"end":1782.465,"text":["And you'll see a","library of skills."]},{"start":1782.465,"end":1786.305,"text":["And these are the things that we have","set this agent up to be able to do."]},{"start":1786.305,"end":1789.705,"text":["So one of the things it does","is it answers questions."]},{"start":1789.905,"end":1793.025,"text":["Another thing that it does","is it, captures knowledge."]},{"start":1793.025,"end":1796.425,"text":["And so this is what we","were just talking about,"]},{"start":1796.625,"end":1798.065,"text":["with that run log."]},{"start":1798.065,"end":1803.32,"text":["But what happens is","you conversationally"]},{"start":1803.32,"end":1807.56,"text":["ask the knowledge agent","to build out a skill."]},{"start":1807.56,"end":1811.0,"text":["You describe what you wanted","to do and it writes out this"]},{"start":1811.0,"end":1812.12,"text":["workflow for you."]},{"start":1812.12,"end":1816.835,"text":["And you can see the exact","step by step work that it"]},{"start":1816.835,"end":1820.595,"text":["is doing, examining that","channel we were looking at,"]},{"start":1820.595,"end":1823.195,"text":["looking for questions","and answers."]},{"start":1823.955,"end":1826.355,"text":["We're priming the","agent to say, hey,"]},{"start":1826.355,"end":1829.355,"text":["you're going to be managing this","in this knowledge based collection."]},{"start":1829.85,"end":1832.81,"text":["You always start need to start","by seeing if this is already"]},{"start":1832.81,"end":1833.77,"text":["being documented."]},{"start":1833.77,"end":1835.85,"text":["This is conflict detection."]},{"start":1835.85,"end":1839.05,"text":["It's something that an expert","said in conflict with what"]},{"start":1839.05,"end":1841.53,"text":["we've actually captured","in the knowledge base."]},{"start":1841.53,"end":1843.89,"text":["So we're gonna do","some comparison work."]},{"start":1844.485,"end":1847.805,"text":["We're going to","draft new knowledge."]},{"start":1848.005,"end":1851.845,"text":["This is a really important","part of this workflow,"]},{"start":1851.845,"end":1856.645,"text":["which is like, what do we want","the knowledge to look like?"]},{"start":1856.645,"end":1857.805,"text":["And so"]},{"start":1858.32,"end":1861.76,"text":["many of our customers have best","practices already conveyed of"]},{"start":1861.76,"end":1865.12,"text":["structured and layout and what","the article needs to include."]},{"start":1865.12,"end":1866.88,"text":["So we're simply","telling the skill, hey,"]},{"start":1866.88,"end":1869.44,"text":["go reference that and make","sure you're using that whenever"]},{"start":1869.44,"end":1871.805,"text":["you're writing new","knowledge in Guru."]},{"start":1871.805,"end":1875.085,"text":["And so it's referencing this","knowledge based template that"]},{"start":1875.085,"end":1876.885,"text":["exists in Guru,"]},{"start":1877.885,"end":1878.765,"text":["so on and so forth."]},{"start":1878.765,"end":1881.405,"text":["And we're going to come back to","the skill to talk about a human"]},{"start":1881.405,"end":1883.405,"text":["in the loop workflow","in a little bit,"]},{"start":1883.405,"end":1885.5,"text":["but this is what","we're setting up."]},{"start":1885.5,"end":1888.7,"text":["And then we're gonna tell the","agent to go to work and do this"]},{"start":1888.7,"end":1889.98,"text":["on an automated basis."]},{"start":1889.98,"end":1893.42,"text":["And so this agent","every night is,"]},{"start":1893.42,"end":1895.74,"text":["looking back through the","last few days of work."]},{"start":1895.74,"end":1898.405,"text":["It is looking for that","information and taking it"]},{"start":1898.405,"end":1902.325,"text":["through that loop that you","saw me kind of talk about."]},{"start":1902.325,"end":1905.485,"text":["And if we look over here","on the other side now,"]},{"start":1905.605,"end":1908.645,"text":["we will see the","knowledge base itself."]},{"start":1908.645,"end":1912.165,"text":["And so what the agent is","doing is this was an empty knowledge"]},{"start":1912.165,"end":1913.66,"text":["base when it started."]},{"start":1913.66,"end":1917.34,"text":["A lot of times our customers","are dealing with that reality."]},{"start":1917.34,"end":1919.66,"text":["They have that Slack channel","and that's where their"]},{"start":1919.66,"end":1920.54,"text":["knowledge is, right?"]},{"start":1920.54,"end":1923.74,"text":["And so you can","literally start with an"]},{"start":1923.74,"end":1925.74,"text":["empty knowledge base,","put the agent to work,"]},{"start":1925.74,"end":1927.425,"text":["and it's going to","start building it out."]},{"start":1927.425,"end":1932.105,"text":["You'll notice it's organizing it","into folder structures that we want."]},{"start":1932.385,"end":1935.265,"text":["Within there, it is","writing these articles out."]},{"start":1935.265,"end":1940.425,"text":["It's putting them in the format that","we said we wanted in our templates."]},{"start":1941.04,"end":1942.4,"text":["It's in this case,"]},{"start":1942.4,"end":1945.64,"text":["because this is being","used by a frontline team,"]},{"start":1945.92,"end":1950.24,"text":["it is telling the it is giving","specific guidance on how you"]},{"start":1950.24,"end":1953.64,"text":["should message that particular topic","back to the team member,"]},{"start":1953.795,"end":1954.995,"text":["so on and so forth."]},{"start":1954.995,"end":1958.635,"text":["And the agent will","sort of keep this"]},{"start":1958.995,"end":1960.435,"text":["repository up to date."]},{"start":1960.435,"end":1965.57,"text":["So it will reorganize things over","time as the knowledge base grows."]},{"start":1965.57,"end":1968.93,"text":["Cause again, this only has seventeen","articles in my demo environment."]},{"start":1968.93,"end":1972.69,"text":["There will be hundreds or","thousands of articles over time"]},{"start":1972.69,"end":1976.13,"text":["based on the complexity of","the topic or the domain."]},{"start":1976.13,"end":1979.05,"text":["So the agent's going to","do the work of keeping"]},{"start":1979.57,"end":1981.53,"text":["that up to date and accurate."]},{"start":1981.955,"end":1984.595,"text":["So now that we have","this knowledge base,"]},{"start":1984.595,"end":1987.315,"text":["we can now take the next step","where we'll go back to our"]},{"start":1987.315,"end":1991.395,"text":["agent here and we're going","to assign this agent to that"]},{"start":1991.395,"end":1993.235,"text":["Meridian help Slack channel."]},{"start":1993.235,"end":1997.46,"text":["So now we're gonna go back","here into Slack channel,"]},{"start":1997.46,"end":2000.66,"text":["into our Slack setup, and","we're going to say, hey,"]},{"start":2000.66,"end":2005.02,"text":["I want you working in","this Slack channel,"]},{"start":2005.06,"end":2007.22,"text":["the one we started","with over here."]},{"start":2007.22,"end":2012.3,"text":["So now instead of people having to","go in and provide all of the answers,"]},{"start":2012.895,"end":2014.975,"text":["we can do that ourselves."]},{"start":2014.975,"end":2019.135,"text":["And so if I take a","question I asked earlier"]},{"start":2019.135,"end":2021.215,"text":["and I ask that question,"]},{"start":2021.215,"end":2025.8,"text":["the agent is going to be observing","what's going on in this channel."]},{"start":2025.8,"end":2029.88,"text":["It's going to derive its","answers from that curated"]},{"start":2029.88,"end":2034.12,"text":["knowledge base and it's","going to thread off the"]},{"start":2034.12,"end":2037.08,"text":["answer to that question here."]},{"start":2037.08,"end":2038.52,"text":["And when it does that,"]},{"start":2038.52,"end":2042.775,"text":["it's going to tell me the","answer to my question,"]},{"start":2042.775,"end":2046.695,"text":["but it's also going to tell me","what source it was used as well."]},{"start":2046.695,"end":2051.975,"text":["And also it's going to allow me to","give feedback on that information."]},{"start":2051.975,"end":2055.2,"text":["So that full loop is","going to also get captured"]},{"start":2055.2,"end":2057.2,"text":["and get used."]},{"start":2057.2,"end":2061.12,"text":["But this is the, I will","say the end user or the"]},{"start":2061.12,"end":2062.96,"text":["frontline team in","our example here,"]},{"start":2062.96,"end":2067.04,"text":["that's using this knowledge","agent to do their work,"]},{"start":2067.04,"end":2070.595,"text":["to help customers through","problems and through"]},{"start":2070.715,"end":2073.235,"text":["solutions to information."]},{"start":2073.675,"end":2077.075,"text":["So what we just","talked about there was"]},{"start":2077.195,"end":2078.475,"text":["our first use case."]},{"start":2078.475,"end":2081.955,"text":["You know, nobody can maintain","this knowledge at scale,"]},{"start":2082.01,"end":2085.61,"text":["products change, pricing","changes, policies move,"]},{"start":2085.61,"end":2087.37,"text":["keeping all those","articles, you know,"]},{"start":2087.37,"end":2090.65,"text":["current by hand is too much."]},{"start":2090.65,"end":2093.53,"text":["And so how can we","put the knowledge"]},{"start":2093.53,"end":2095.835,"text":["agent to work to do that for us?"]},{"start":2095.835,"end":2098.955,"text":["And so this demo is, again,"]},{"start":2098.955,"end":2103.035,"text":["back to my sliding the","dial of fully human, fully autonomous."]},{"start":2103.035,"end":2105.755,"text":["This is sort of that","we're at ten, you know,"]},{"start":2105.755,"end":2107.035,"text":["we're fully autonomous."]},{"start":2107.035,"end":2108.82,"text":["We're putting the agent to work."]},{"start":2108.82,"end":2111.22,"text":["It's looking at all","that information."]},{"start":2111.22,"end":2114.9,"text":["It's building out the knowledge","base based on what it finds."]},{"start":2114.9,"end":2118.7,"text":["As information changes, it's","updating the knowledge base,"]},{"start":2119.3,"end":2120.5,"text":["that sort of thing."]},{"start":2120.5,"end":2121.74,"text":["So"]},{"start":2122.74,"end":2126.735,"text":["let's move on now","to use case number two."]},{"start":2127.255,"end":2130.775,"text":["The most valuable knowledge","is often never written down."]},{"start":2130.775,"end":2133.575,"text":["And maybe it was written down,"]},{"start":2133.575,"end":2135.615,"text":["but then the world changed."]},{"start":2136.055,"end":2138.935,"text":["And this is happening more and","more and it's happening at a"]},{"start":2138.935,"end":2142.11,"text":["more and more rapid pace","because as teams are beginning"]},{"start":2142.11,"end":2146.27,"text":["to bring AI into their","workflows, things move faster."]},{"start":2146.27,"end":2150.19,"text":["And that's exciting, but it","does create downstream issues."]},{"start":2150.19,"end":2153.085,"text":["How do we make sure that","that actually stays up to"]},{"start":2153.085,"end":2154.365,"text":["date and accurate?"]},{"start":2154.365,"end":2157.725,"text":["So now we're gonna","look at a more"]},{"start":2157.725,"end":2161.605,"text":["high stakes example","where we want the"]},{"start":2162.125,"end":2166.06,"text":["expert to be involved","in that agentic loop"]},{"start":2166.06,"end":2171.1,"text":["that we're talking about around","the agentic knowledge base."]},{"start":2171.1,"end":2173.74,"text":["So let's jump back","now to our example,"]},{"start":2173.74,"end":2178.3,"text":["and we're gonna look","at how we actually address"]},{"start":2178.3,"end":2179.34,"text":["something like this."]},{"start":2179.34,"end":2184.235,"text":["So let's go back to our","knowledge ops channel."]},{"start":2184.235,"end":2186.755,"text":["And I mentioned to you that,"]},{"start":2187.755,"end":2190.475,"text":["we were gonna come back to","this fraud related topic."]},{"start":2190.475,"end":2195.07,"text":["So what's going on here is the","Meridian team has said, Hey,"]},{"start":2195.07,"end":2198.83,"text":["anytime questions","are coming in around"]},{"start":2198.83,"end":2201.31,"text":["fraud, we want to capture that"]},{"start":2201.31,"end":2204.35,"text":["knowledge, but we never","want to auto publish it."]},{"start":2204.35,"end":2208.085,"text":["We always want to make","sure that our domain experts who"]},{"start":2208.085,"end":2211.285,"text":["work in our fraud","team are reviewing this information"]},{"start":2211.285,"end":2213.845,"text":["because this is highly","sensitive stuff,"]},{"start":2213.845,"end":2216.725,"text":["knowledge accuracy,","super critical."]},{"start":2216.725,"end":2220.205,"text":["So when you find topics","that are related to fraud,"]},{"start":2220.82,"end":2225.14,"text":["you're going to draft, but","you're not going to publish."]},{"start":2225.14,"end":2228.58,"text":["And so what happened in our","workflow when I showed you"]},{"start":2228.58,"end":2232.82,"text":["that log before is when","the knowledge agent got to"]},{"start":2232.82,"end":2235.195,"text":["that question and answer,","it said, you know what,"]},{"start":2235.195,"end":2236.795,"text":["we need to do some work here."]},{"start":2236.795,"end":2238.595,"text":["We need to actually"]},{"start":2239.675,"end":2243.835,"text":["address this knowledge gap,","but I'm going to create"]},{"start":2243.835,"end":2246.595,"text":["a draft of that information."]},{"start":2247.035,"end":2251.04,"text":["And I'm going to loop in","an expert to actually,"]},{"start":2251.04,"end":2253.28,"text":["review and improve its accuracy."]},{"start":2253.28,"end":2258.08,"text":["And so you can see here that","the article has been drafted."]},{"start":2258.08,"end":2262.16,"text":["You can pull in the","subject matter expert"]},{"start":2262.16,"end":2263.8,"text":["into the loop"]},{"start":2264.225,"end":2267.105,"text":["to collaborate on this with you,"]},{"start":2267.105,"end":2271.025,"text":["you can explicitly","set them to be the"]},{"start":2271.025,"end":2272.945,"text":["verifier of this information."]},{"start":2272.945,"end":2276.545,"text":["So they will approve the information","and ensure that it stays accurate."]},{"start":2276.545,"end":2280.53,"text":["But the key thing here is","you're handing them the"]},{"start":2280.53,"end":2283.41,"text":["information already","built out and written."]},{"start":2283.41,"end":2287.25,"text":["So what we don't have","to do in pre automated"]},{"start":2287.25,"end":2291.57,"text":["world is manually write","all of this out or ask"]},{"start":2291.57,"end":2294.645,"text":["them to manually","document the information."]},{"start":2294.645,"end":2298.645,"text":["We're skipping right to the","step of, hey, I found it."]},{"start":2298.645,"end":2300.885,"text":["I saw the answer that","was given in Slack."]},{"start":2300.885,"end":2303.765,"text":["That's what I'm deriving","my knowledge from."]},{"start":2303.765,"end":2307.62,"text":["But I just want you to","explicitly stamp this because"]},{"start":2307.62,"end":2308.98,"text":["when we hit publish,"]},{"start":2308.98,"end":2312.1,"text":["it's gonna be available to","that whole frontline team."]},{"start":2312.1,"end":2315.7,"text":["It's also gonna be available to","other agentic systems that are"]},{"start":2315.7,"end":2319.34,"text":["built in other places that","are dependent on that information."]},{"start":2321.155,"end":2324.835,"text":["So let's again go back to","that setup and how we actually"]},{"start":2324.835,"end":2325.875,"text":["address that."]},{"start":2325.875,"end":2330.875,"text":["So we'll go back to our agent","here and we'll go back to"]},{"start":2331.97,"end":2333.09,"text":["our skill."]},{"start":2333.09,"end":2334.25,"text":["And"]},{"start":2335.09,"end":2336.85,"text":["later down the line here,"]},{"start":2336.85,"end":2340.77,"text":["you'll notice that if the","topic of the article is at all"]},{"start":2340.77,"end":2345.77,"text":["related to fraud, draft the article","for approval and do not auto publish."]},{"start":2345.925,"end":2348.085,"text":["If the article is","not related to fraud,"]},{"start":2348.085,"end":2351.525,"text":["we can go ahead and publish","that information immediately."]},{"start":2351.525,"end":2354.245,"text":["And again, this is a","pretty simple example."]},{"start":2354.245,"end":2358.085,"text":["We have definitely seen","and worked with customers where"]},{"start":2358.085,"end":2360.96,"text":["you'll have, multiple topics,"]},{"start":2360.96,"end":2364.16,"text":["you'll have multiple domain","experts tied to those different"]},{"start":2364.16,"end":2368.8,"text":["topics, and will","simply tell this skill"]},{"start":2368.8,"end":2372.88,"text":["to reference that SOP","to determine whether"]},{"start":2372.88,"end":2376.565,"text":["it has the green light to","auto publish or whether it"]},{"start":2376.565,"end":2380.245,"text":["needs to actually route that","draft to a specific person."]},{"start":2380.245,"end":2385.245,"text":["And the agent will take those","instructions and continue through"]},{"start":2385.925,"end":2387.085,"text":["that automation."]},{"start":2388.14,"end":2390.86,"text":["So that's use case number two,"]},{"start":2390.86,"end":2394.62,"text":["which is how do we make sure","that we are bringing people"]},{"start":2394.62,"end":2398.7,"text":["in in the right parts of","this workflow for the right"]},{"start":2398.7,"end":2403.045,"text":["reasons, but making","sure that we are"]},{"start":2403.045,"end":2406.885,"text":["asking them to do exactly","what we need them to do and"]},{"start":2406.885,"end":2410.565,"text":["nothing more so that this","information can move quickly,"]},{"start":2410.565,"end":2412.925,"text":["can get out to the right people,"]},{"start":2413.445,"end":2417.27,"text":["and sort of keep keep","the machine running."]},{"start":2417.79,"end":2419.51,"text":["And then finally,"]},{"start":2420.19,"end":2423.55,"text":["case number three,","which is Drift."]},{"start":2423.55,"end":2427.87,"text":["So what happens when","your team operates in"]},{"start":2427.87,"end":2430.995,"text":["one reality and your","knowledge describes another."]},{"start":2430.995,"end":2435.395,"text":["So in the pre AI world,"]},{"start":2435.395,"end":2437.635,"text":["we resolve this by","just being humans."]},{"start":2437.635,"end":2440.355,"text":["We talk to each other, we","DM each other on Slack, we say,"]},{"start":2440.355,"end":2441.315,"text":["hey, I saw this."]},{"start":2441.315,"end":2443.555,"text":["I don't really trust this","wiki because it's selling me"]},{"start":2443.555,"end":2445.31,"text":["something that's","old or outdated."]},{"start":2445.31,"end":2447.59,"text":["So I'm just going to ask you."]},{"start":2448.83,"end":2452.55,"text":["In the AI world, that","doesn't really exist."]},{"start":2453.31,"end":2457.71,"text":["And the agents are going to","run their retrieval process."]},{"start":2457.71,"end":2459.95,"text":["They're going to find the","thing and they're going to"]},{"start":2459.95,"end":2461.865,"text":["confidently cite it as facts."]},{"start":2461.865,"end":2465.305,"text":["And so we want to make sure","that what we are giving those"]},{"start":2465.305,"end":2469.225,"text":["AgenTx systems wherever","they may be is in fact the"]},{"start":2469.225,"end":2472.665,"text":["reality of the business","as stands today."]},{"start":2472.665,"end":2473.905,"text":["So"]},{"start":2474.6,"end":2479.24,"text":["let's jump in and take a look","at how that automation can work"]},{"start":2479.24,"end":2482.68,"text":["and how the agent can detect"]},{"start":2482.68,"end":2484.56,"text":["knowledge gaps."]},{"start":2484.6,"end":2487.885,"text":["So we're gonna jump","back into Guru here."]},{"start":2487.885,"end":2491.085,"text":["We're gonna jump into","the AI agent center."]},{"start":2491.085,"end":2494.405,"text":["And the first thing","I wanna show is"]},{"start":2494.925,"end":2498.605,"text":["the logging, another example","of all of the logging that"]},{"start":2498.605,"end":2501.365,"text":["happens as you're using Guru."]},{"start":2501.38,"end":2505.14,"text":["Because once people start","asking questions to this"]},{"start":2505.14,"end":2506.78,"text":["knowledge agent,"]},{"start":2507.38,"end":2509.3,"text":["all of those","questions and answers,"]},{"start":2509.3,"end":2512.1,"text":["this was the one that I","just put into Slack a few minutes"]},{"start":2512.1,"end":2514.62,"text":["ago when we were talking about"]},{"start":2515.395,"end":2518.595,"text":["how you can have the agent start","answering questions for you."]},{"start":2518.595,"end":2519.795,"text":["Well, when I did that,"]},{"start":2519.795,"end":2523.235,"text":["Guru logged that in","that AI agent center."]},{"start":2523.235,"end":2526.515,"text":["And so the owner of that","knowledge agent now,"]},{"start":2526.515,"end":2529.83,"text":["the person who's maintaining","this agent and making sure"]},{"start":2529.83,"end":2533.31,"text":["understanding what it's","doing and what it's saying,"]},{"start":2533.67,"end":2536.47,"text":["you can trace down to","the individual answer and see"]},{"start":2536.47,"end":2538.31,"text":["exactly what's","what's going on here."]},{"start":2538.31,"end":2540.23,"text":["So we can see that","this question came in,"]},{"start":2540.23,"end":2542.31,"text":["it came in via","that Slack channel."]},{"start":2542.31,"end":2544.67,"text":["This was the answer","that Guru gave back."]},{"start":2547.285,"end":2549.525,"text":["Great. We have sort","of an end to end loop."]},{"start":2549.525,"end":2552.645,"text":["And that happens again across","all questions and answers,"]},{"start":2552.645,"end":2555.285,"text":["no matter whether you're","asking them in our UI,"]},{"start":2555.285,"end":2558.165,"text":["whether you are asking them","in Claude and Claude's routing"]},{"start":2558.165,"end":2560.125,"text":["those questions over to Guru,"]},{"start":2560.4,"end":2562.56,"text":["whether you're asking them","in our browser extension,"]},{"start":2562.56,"end":2563.28,"text":["etcetera, etcetera."]},{"start":2563.28,"end":2567.48,"text":["We sort of track it across","all of those places."]},{"start":2567.68,"end":2571.6,"text":["And so what this is really","building up for that agent is a"]},{"start":2571.6,"end":2574.04,"text":["huge question and answer,"]},{"start":2574.745,"end":2578.585,"text":["highly valuable dataset because it's","telling you everything that's going on,"]},{"start":2578.585,"end":2581.705,"text":["all the different interactions","that are happening across the"]},{"start":2581.705,"end":2584.025,"text":["team, all the questions","that are coming in,"]},{"start":2584.025,"end":2586.145,"text":["all the answers the","agent's giving back."]},{"start":2586.18,"end":2590.02,"text":["And this becomes a gold","mine for us to catch"]},{"start":2590.02,"end":2593.78,"text":["errors, fix them, and","improve the system."]},{"start":2593.78,"end":2598.58,"text":["So let's look at one of","those real world scenarios."]},{"start":2598.58,"end":2601.26,"text":["So I'm gonna go over to"]},{"start":2602.315,"end":2605.915,"text":["our agent here, and I'm","gonna show you something,"]},{"start":2605.915,"end":2608.955,"text":["from kind of","beginning to end here."]},{"start":2608.955,"end":2612.955,"text":["That would be something that I","conversationally worked through"]},{"start":2612.955,"end":2616.87,"text":["this, but this is","something that once it was"]},{"start":2616.91,"end":2619.31,"text":["working correctly,"]},{"start":2619.31,"end":2622.91,"text":["you would have the agent going","to work and doing this versus"]},{"start":2622.91,"end":2624.99,"text":["you triggering this yourself."]},{"start":2624.99,"end":2628.19,"text":["So I'm coming in here and","I'm beginning by saying,"]},{"start":2628.19,"end":2629.895,"text":["do I have any flagged answers?"]},{"start":2629.895,"end":2632.455,"text":["So as the owner of","the knowledge agent,"]},{"start":2632.455,"end":2635.175,"text":["I have permission to see all","those questions and answers I"]},{"start":2635.175,"end":2636.615,"text":["was just showing you."]},{"start":2636.615,"end":2639.895,"text":["The knowledge agent sees all","that information as well."]},{"start":2639.895,"end":2642.895,"text":["So I come in here and I say,","do I have any flagged answers?"]},{"start":2642.94,"end":2646.74,"text":["And the Meridian agent","saying, yeah, there's four."]},{"start":2646.86,"end":2650.94,"text":["And one of those flagged","answers is when will"]},{"start":2650.94,"end":2653.98,"text":["Business Pro be","available in Germany?"]},{"start":2653.98,"end":2657.585,"text":["So this is a frontline team","member asking the Meridian"]},{"start":2657.585,"end":2661.345,"text":["knowledge agent because they probably","got a question from their customer."]},{"start":2661.345,"end":2664.625,"text":["Hey, when will this be","available in Germany?"]},{"start":2664.625,"end":2668.465,"text":["And again, we can trace that down","and we can see exactly what happened."]},{"start":2668.465,"end":2671.94,"text":["So the person came in,","they asked this question."]},{"start":2671.94,"end":2673.54,"text":["We don't have any","knowledge for this."]},{"start":2673.54,"end":2675.82,"text":["We don't have a","way to answer this."]},{"start":2675.86,"end":2678.22,"text":["Guru's going to,"]},{"start":2678.66,"end":2680.5,"text":["not answer the question."]},{"start":2680.5,"end":2684.62,"text":["Guru's design philosophy","is it is always better"]},{"start":2684.695,"end":2688.455,"text":["to tell you I don't","know than to, you know,"]},{"start":2688.455,"end":2689.655,"text":["confidently hallucinate."]},{"start":2689.655,"end":2689.895,"text":["Right?"]},{"start":2689.895,"end":2693.575,"text":["So the Meridian agent is doing","its job here and it's saying"]},{"start":2693.575,"end":2695.615,"text":["like, hey, I don't know."]},{"start":2696.055,"end":2699.37,"text":["I know that this","offering exists."]},{"start":2699.37,"end":2701.05,"text":["I'm seeing some stuff here,"]},{"start":2701.05,"end":2703.93,"text":["but I'm not seeing","anything about this."]},{"start":2703.93,"end":2707.69,"text":["There's no documented answer for","when this is gonna be available."]},{"start":2707.69,"end":2710.53,"text":["So that's what this","is tracing down to."]},{"start":2710.89,"end":2713.29,"text":["So let's go back to","our workflow here."]},{"start":2713.29,"end":2715.805,"text":["And we"]},{"start":2716.085,"end":2718.165,"text":["wanna see if we","can address that."]},{"start":2718.165,"end":2722.045,"text":["So it turns out that"]},{"start":2722.405,"end":2725.765,"text":["we can ask knowledge","agent to do that."]},{"start":2725.765,"end":2729.605,"text":["And it turns out that there","was a meeting that happened"]},{"start":2729.605,"end":2732.78,"text":["a few days ago where","actually the decision"]},{"start":2732.78,"end":2736.3,"text":["was finalized around when","Business Pro was going to be"]},{"start":2736.3,"end":2738.22,"text":["made available in Germany."]},{"start":2738.22,"end":2742.94,"text":["So the Meridian agent","was actually able to"]},{"start":2742.94,"end":2744.3,"text":["draft that information."]},{"start":2744.3,"end":2748.125,"text":["But again, no one knows that meeting","happened on the frontline team, right?"]},{"start":2748.125,"end":2751.365,"text":["You think of thousands of","people working with customers"]},{"start":2751.565,"end":2755.965,"text":["and the business leader","over in another department"]},{"start":2755.965,"end":2758.485,"text":["is having this meeting","and this conversation."]},{"start":2759.0,"end":2760.2,"text":["No one knows that."]},{"start":2760.2,"end":2764.2,"text":["But the Meridian agent has","been given access to those"]},{"start":2764.2,"end":2767.56,"text":["meetings because it's pertinent","to the knowledge that it needs"]},{"start":2767.56,"end":2768.36,"text":["to go to work."]},{"start":2768.36,"end":2772.32,"text":["So Meridian's found that,","it's drafted that information."]},{"start":2772.985,"end":2776.865,"text":["It found that, hey, you know","what? Here's the source."]},{"start":2776.985,"end":2781.345,"text":["In that Zoom meeting from a few","days ago on July fourteenth,"]},{"start":2781.465,"end":2787.38,"text":["we actually saw that the team","finalized the decision to"]},{"start":2788.22,"end":2790.14,"text":["actually launch","that information."]},{"start":2790.14,"end":2794.22,"text":["So we're gonna draft that","knowledge article now."]},{"start":2794.22,"end":2797.42,"text":["And in that meeting, we actually"]},{"start":2797.42,"end":2801.635,"text":["decided on four","different countries and"]},{"start":2801.635,"end":2804.275,"text":["when we're gonna launch","into those countries."]},{"start":2804.275,"end":2807.915,"text":["And so we're drafting","all of that here,"]},{"start":2808.035,"end":2809.315,"text":["same workflow."]},{"start":2809.315,"end":2810.915,"text":["We can go back to that team."]},{"start":2810.915,"end":2812.715,"text":["We can say, Hey,"]},{"start":2814.19,"end":2816.51,"text":["we found this decision was made."]},{"start":2816.51,"end":2818.99,"text":["Is this correct and accurate?"]},{"start":2818.99,"end":2823.79,"text":["And that person","can verify or amend"]},{"start":2823.79,"end":2826.055,"text":["any of that information","that they want."]},{"start":2826.055,"end":2830.295,"text":["But again, the the the","loop kinda continues."]},{"start":2830.295,"end":2833.895,"text":["And so, we've drafted","the information."]},{"start":2833.895,"end":2836.055,"text":["We've got the key","point of the draft."]},{"start":2836.055,"end":2840.02,"text":["And then the next thing we want the","agent to do is to close the loop."]},{"start":2840.02,"end":2842.66,"text":["So back to that","frontline team member,"]},{"start":2842.66,"end":2845.58,"text":["we actually wanna tell them that"]},{"start":2845.94,"end":2848.34,"text":["we actually have an answer","for them now because their"]},{"start":2848.34,"end":2850.9,"text":["customer's waiting","on that information."]},{"start":2850.9,"end":2855.685,"text":["And so the Meridian","agent actually drafted a"]},{"start":2855.685,"end":2856.885,"text":["Slack message."]},{"start":2856.885,"end":2859.365,"text":["Again, once we","like this workflow,"]},{"start":2859.365,"end":2861.965,"text":["we're gonna automate","this so it happens"]},{"start":2862.165,"end":2864.165,"text":["in an automated way."]},{"start":2864.165,"end":2867.365,"text":["But we're closing the loop for","that flagged answer to go back"]},{"start":2867.365,"end":2868.93,"text":["and tell that person, hey,"]},{"start":2868.93,"end":2873.57,"text":["we now have an answer to when","that launch is going to happen."]},{"start":2873.57,"end":2877.89,"text":["So what we looked at","there is a great example"]},{"start":2877.89,"end":2881.41,"text":["of, and again, if I just","go back to our loop here,"]},{"start":2881.41,"end":2885.535,"text":["a great example of what happens","when we actually have what we"]},{"start":2885.535,"end":2888.255,"text":["need, in this case in","our meeting recording,"]},{"start":2888.255,"end":2891.135,"text":["there's a real business need on","the other side because we have"]},{"start":2891.135,"end":2893.695,"text":["a customer waiting","for that information."]},{"start":2893.695,"end":2898.96,"text":["And how can the knowledge agent play","the role of closing that loop back?"]},{"start":2899.56,"end":2903.64,"text":["So that was our","third demo scenario."]},{"start":2903.64,"end":2907.48,"text":["Again, hopefully this is","giving you some kind of good"]},{"start":2907.48,"end":2911.84,"text":["inspiration of","what's possible, but"]},{"start":2911.885,"end":2913.725,"text":["we'd love to hear from you."]},{"start":2913.725,"end":2915.805,"text":["So now that you've","seen all of that,"]},{"start":2915.805,"end":2918.125,"text":["how do you think about the dial?"]},{"start":2918.125,"end":2921.405,"text":["And again, there's no","wrong answers here."]},{"start":2921.405,"end":2922.485,"text":["What"]},{"start":2923.005,"end":2927.47,"text":["And what I mean by that is for","your role in your company and"]},{"start":2927.47,"end":2929.11,"text":["where you work,"]},{"start":2929.39,"end":2932.91,"text":["you're going to have different","levels of autonomy that you're"]},{"start":2932.91,"end":2934.67,"text":["comfortable with and","not comfortable with."]},{"start":2934.67,"end":2937.23,"text":["And all this stuff","is changing, right?"]},{"start":2937.23,"end":2940.03,"text":["So seeing some","great answers come"]},{"start":2940.03,"end":2943.495,"text":["in, yeah, agent drafts,","my team approves."]},{"start":2943.495,"end":2948.655,"text":["I think that is the","very unsurprising answer"]},{"start":2950.295,"end":2953.455,"text":["to so many of these","workflows we're seeing where"]},{"start":2953.9,"end":2959.38,"text":["the goal and what we're","really trying to strive for is"]},{"start":2959.82,"end":2963.9,"text":["that nuance of how do","we make sure the agent"]},{"start":2963.9,"end":2967.46,"text":["is doing all of the heavy","lifting you want it to do,"]},{"start":2967.485,"end":2971.485,"text":["but keeping that human in","the loop in critical moments."]},{"start":2971.485,"end":2972.565,"text":["So"]},{"start":2973.165,"end":2977.365,"text":["really appreciate the responses","and the feedback there."]},{"start":2977.565,"end":2980.285,"text":["So I'm going to now wrap us up"]},{"start":2980.285,"end":2983.45,"text":["with and then we'll jump","into some questions,"]},{"start":2983.45,"end":2985.97,"text":["but just kind of","wrap us up here with"]},{"start":2986.25,"end":2988.41,"text":["some real customer stories."]},{"start":2988.41,"end":2991.69,"text":["We have an innovation partner","program here at Guru where we"]},{"start":2991.69,"end":2995.245,"text":["work very closely","with customers who"]},{"start":2995.285,"end":2999.685,"text":["want to collaborate with us","more deeply on really building"]},{"start":2999.685,"end":3002.805,"text":["out these workflows based on","real needs that they have."]},{"start":3002.805,"end":3006.965,"text":["And so this has been","a very successful"]},{"start":3006.965,"end":3011.22,"text":["way that, again, the speed of","AI and how much all this stuff"]},{"start":3011.22,"end":3016.1,"text":["is happening, how can we stay","really close with our customers?"]},{"start":3016.1,"end":3018.82,"text":["How can we build on the edge,"]},{"start":3018.82,"end":3023.485,"text":["but make sure that we're actually","getting the agentic workflow,"]},{"start":3023.485,"end":3027.405,"text":["like the agentic knowledge","base we've talked about today,"]},{"start":3027.405,"end":3029.485,"text":["truly effective in","an end to end way."]},{"start":3029.485,"end":3031.165,"text":["Because we're not, you know,"]},{"start":3031.165,"end":3033.805,"text":["all this stuff demos","amazingly well, you know,"]},{"start":3033.805,"end":3036.685,"text":["it only really matters if","you can actually put it to"]},{"start":3036.685,"end":3039.06,"text":["work in your actual environment."]},{"start":3039.06,"end":3043.22,"text":["So that's what we've been doing with","a lot of these amazing companies."]},{"start":3043.22,"end":3048.14,"text":["I'm going to dive into","Perk as a really great"]},{"start":3048.34,"end":3052.465,"text":["example of a team","that is just really,"]},{"start":3052.465,"end":3056.145,"text":["really rock solid in","knowledge management,"]},{"start":3056.145,"end":3061.425,"text":["knowledge automation workflows,","very successful business that"]},{"start":3061.425,"end":3066.185,"text":["has grown incredibly","over the last ten years,"]},{"start":3066.56,"end":3069.2,"text":["continues to launch","new products,"]},{"start":3069.2,"end":3073.04,"text":["and has really talented","people like Lucia"]},{"start":3073.04,"end":3077.52,"text":["here who just really","create amazing things."]},{"start":3077.52,"end":3080.32,"text":["And so we've been working","closely with them on the"]},{"start":3080.32,"end":3082.665,"text":["agentic knowledge based","workflows that I've been"]},{"start":3082.665,"end":3084.305,"text":["showing you today."]},{"start":3085.705,"end":3088.705,"text":["And when Perk came to us,"]},{"start":3089.065,"end":3094.865,"text":["they had been working on creating","a lot of these types of automations"]},{"start":3095.33,"end":3098.93,"text":["outside of Guru using a","lot of different tools,"]},{"start":3098.93,"end":3102.57,"text":["using a lot of different handoffs","between different systems."]},{"start":3102.93,"end":3108.175,"text":["They reimagine that","workflow in Guru and"]},{"start":3108.775,"end":3111.655,"text":["were able to effectively","decommission all of those things."]},{"start":3111.655,"end":3115.495,"text":["And so, you know, really felt","like Guru did an incredible job"]},{"start":3115.495,"end":3117.575,"text":["even on our more","complex content."]},{"start":3117.575,"end":3120.3,"text":["And I really appreciate","the complex content point."]},{"start":3120.3,"end":3123.34,"text":["I think that's a critical part","of all of this is, you know,"]},{"start":3123.34,"end":3126.78,"text":["we aren't just sort of creating","some text in a document."]},{"start":3126.78,"end":3128.38,"text":["We're talking about, you know,"]},{"start":3128.38,"end":3131.42,"text":["pretty complex operating","procedures that our customers"]},{"start":3131.42,"end":3136.035,"text":["are relying on Guru for that","really need to be codified"]},{"start":3136.035,"end":3138.035,"text":["in a clean and accurate way."]},{"start":3138.035,"end":3142.475,"text":["And so if we sort of look at","here, the before and the after,"]},{"start":3143.315,"end":3146.275,"text":["one tool was used, a","project management tool,"]},{"start":3146.275,"end":3149.15,"text":["that's where the updates","were being submitted."]},{"start":3149.15,"end":3151.87,"text":["That then went over to","an automation platform,"]},{"start":3151.87,"end":3156.51,"text":["which triggered a workflow","to take action on that task."]},{"start":3156.51,"end":3158.91,"text":["That went into an AI chat tool,"]},{"start":3158.91,"end":3163.59,"text":["which was prompted to review and","draft updates to that knowledge."]},{"start":3163.595,"end":3166.795,"text":["That was then published into","a Google Doc where it was"]},{"start":3166.795,"end":3170.875,"text":["reviewed and then finally","copied and pasted back into"]},{"start":3170.875,"end":3171.995,"text":["Guru."]},{"start":3171.995,"end":3176.37,"text":["And the, other side of","that is they were able"]},{"start":3176.37,"end":3180.21,"text":["to build all of that native","in Guru as one seamless workflow,"]},{"start":3180.21,"end":3183.33,"text":["where now the agent","is detecting that change."]},{"start":3183.33,"end":3185.49,"text":["It is drafting the","update on its own."]},{"start":3185.49,"end":3188.85,"text":["It is looping in the Domain","Expert for it to be reviewed"]},{"start":3188.85,"end":3190.13,"text":["and published in Guru."]},{"start":3190.13,"end":3193.795,"text":["So something that spanned four","different tools now running"]},{"start":3193.795,"end":3196.915,"text":["kind of seamlessly","end to end in Guru."]},{"start":3196.915,"end":3199.555,"text":["So really great","example of, again,"]},{"start":3199.555,"end":3201.835,"text":["just I think what","good looks like"]},{"start":3201.955,"end":3207.06,"text":["and, you know, really","amazing work the Perk team."]},{"start":3207.06,"end":3210.7,"text":["So again, just to recap us here,"]},{"start":3211.3,"end":3214.9,"text":["the goal with the AgenTeq","knowledge base is to"]},{"start":3214.9,"end":3218.58,"text":["create a curated,","trustworthy, accurate"]},{"start":3218.58,"end":3222.895,"text":["base of knowledge that your","team and all of your agentic"]},{"start":3222.895,"end":3226.895,"text":["systems can use and rely on","as the business evolves in a more"]},{"start":3226.895,"end":3228.855,"text":["and more rapid pace."]},{"start":3229.935,"end":3233.415,"text":["Letting the agents do","all of the heavy lifting,"]},{"start":3233.48,"end":3239.2,"text":["looping in the humans when we","need them, no more, no less,"]},{"start":3240.2,"end":3243.08,"text":["ensuring that all of this","knowledge you're creating,"]},{"start":3243.08,"end":3246.24,"text":["curating, and storing","inside of Guru is"]},{"start":3246.285,"end":3248.445,"text":["yours, always yours,"]},{"start":3248.445,"end":3251.885,"text":["reachable through many","different techniques we offer,"]},{"start":3251.885,"end":3255.165,"text":["RESTful API, our","remote MCP server,"]},{"start":3255.165,"end":3257.885,"text":["which is now being used by","hundreds of our customers"]},{"start":3257.885,"end":3260.45,"text":["connecting many","different agentic things."]},{"start":3260.45,"end":3264.49,"text":["And most our most","recently announced CLI for"]},{"start":3264.93,"end":3269.57,"text":["agents that are operating in","their own dedicated sandbox."]},{"start":3269.57,"end":3273.57,"text":["You can hook Guru CLI into","that and and put it to"]},{"start":3273.57,"end":3278.465,"text":["work to read and write knowledge","out of the Guru system."]},{"start":3278.465,"end":3282.465,"text":["And as I just mentioned, two","audiences both directions."]},{"start":3282.465,"end":3284.705,"text":["So we have people","relying on this."]},{"start":3284.705,"end":3286.66,"text":["We have agents relying on this."]},{"start":3286.66,"end":3290.66,"text":["What you've seen today is we","have human experts reading and"]},{"start":3290.66,"end":3292.1,"text":["writing this","knowledge into Guru."]},{"start":3292.1,"end":3294.9,"text":["We also have more and more","agents reading and writing this"]},{"start":3294.9,"end":3296.26,"text":["knowledge into Guru."]},{"start":3296.26,"end":3299.86,"text":["That is the design pattern","that we are so excited about."]},{"start":3299.86,"end":3300.78,"text":["So"]},{"start":3301.645,"end":3302.365,"text":["thank you."]},{"start":3302.365,"end":3305.325,"text":["I hope that's been","a good, like I said,"]},{"start":3305.325,"end":3308.285,"text":["a good inspiration on what","is now possible with Guru."]},{"start":3308.285,"end":3313.02,"text":["And we will now turn","it over to questions."]},{"start":3313.02,"end":3317.66,"text":["We'd love to hear what","is on everyone's mind."]},{"start":3317.66,"end":3318.94,"text":["Yeah, awesome."]},{"start":3318.94,"end":3321.98,"text":["So many great questions","coming in through the q and a."]},{"start":3321.98,"end":3324.9,"text":["Thank you all for all","these amazing questions."]},{"start":3325.725,"end":3328.205,"text":["Rick, let's start with one here."]},{"start":3328.205,"end":3332.125,"text":["Can the agent identify articles","to merge or split apart?"]},{"start":3332.125,"end":3336.125,"text":["A big concern is wrangling","in a lot of duplicative and"]},{"start":3336.125,"end":3338.085,"text":["repeat information."]},{"start":3338.365,"end":3340.78,"text":["So curious if you can just","speak to that a little bit"]},{"start":3340.78,"end":3342.94,"text":["around the duplication concerns."]},{"start":3342.94,"end":3344.94,"text":["Yes. Yeah. Absolutely."]},{"start":3344.94,"end":3347.18,"text":["We often see this happen,"]},{"start":3347.18,"end":3351.995,"text":["especially as a knowledge","base has grown over time and"]},{"start":3351.995,"end":3353.115,"text":["you're you're, you know,"]},{"start":3353.115,"end":3355.275,"text":["potentially talking about","thousands of articles,"]},{"start":3355.275,"end":3359.075,"text":["and there will inevitably","be examples where"]},{"start":3359.195,"end":3362.155,"text":["there'll be conflicting or","duplicative information."]},{"start":3362.155,"end":3366.315,"text":["So so, yes, one of the jobs","you can put the agent to"]},{"start":3366.315,"end":3371.55,"text":["work on is a is a","intensive, like,"]},{"start":3371.55,"end":3374.19,"text":["longer running workflow."]},{"start":3374.19,"end":3378.11,"text":["And by longer running,","what I mean is to achieve"]},{"start":3378.11,"end":3381.455,"text":["what what this person is asking."]},{"start":3381.455,"end":3384.175,"text":["You may be examining hundreds","or thousands of articles."]},{"start":3384.175,"end":3387.295,"text":["So the agent can capture","that information,"]},{"start":3387.295,"end":3390.655,"text":["can capture examples","of drift and conflict,"]},{"start":3390.655,"end":3394.27,"text":["can draft proposed","mergers for you,"]},{"start":3394.27,"end":3395.95,"text":["give that back to you,"]},{"start":3395.95,"end":3399.15,"text":["let you refine that draft","yourself based on how you want"]},{"start":3399.15,"end":3401.95,"text":["it to work, and then, of course,"]},{"start":3401.95,"end":3405.47,"text":["archive the old","duplicative things."]},{"start":3405.47,"end":3409.83,"text":["So we will be continuing to"]},{"start":3410.405,"end":3414.325,"text":["build out tools that our","agent might need to do that."]},{"start":3414.325,"end":3417.845,"text":["So again, would say like, as","you're doing those workflows,"]},{"start":3417.845,"end":3420.325,"text":["as we've done with our","innovation partners,"]},{"start":3420.325,"end":3423.045,"text":["if you come across a","scenario where you're seeing the agent"]},{"start":3423.045,"end":3427.86,"text":["not quite do a thing or a tool","quite the way you want it to do,"]},{"start":3428.06,"end":3432.18,"text":["definitely let us know because we're","constantly adding and improving there."]},{"start":3432.86,"end":3433.66,"text":["Great."]},{"start":3433.66,"end":3437.835,"text":["A couple of questions","coming in about just to"]},{"start":3437.835,"end":3440.635,"text":["generalize the interest","in, like Microsoft,"]},{"start":3440.635,"end":3443.115,"text":["integrating Guru with,","like, Microsoft tools."]},{"start":3443.115,"end":3445.195,"text":["So one person was","asking about, you know,"]},{"start":3445.195,"end":3448.475,"text":["can Guru sort of look","across, like, Outlook emails,"]},{"start":3448.475,"end":3451.755,"text":["another person looking for an","update on MS Teams integration."]},{"start":3451.755,"end":3454.94,"text":["So can you just speak to the","sort of Microsoft landscape and"]},{"start":3454.94,"end":3456.06,"text":["how do you think it's there?"]},{"start":3456.06,"end":3456.46,"text":["Yes."]},{"start":3456.46,"end":3459.74,"text":["We've been very busy working","on Microsoft integration."]},{"start":3459.74,"end":3462.34,"text":["So I really appreciate","the question."]},{"start":3462.62,"end":3463.18,"text":["Yes."]},{"start":3463.18,"end":3466.635,"text":["We, have now released","the ability to search"]},{"start":3466.635,"end":3469.475,"text":["into Outlook"]},{"start":3470.315,"end":3473.435,"text":["as well as as any","office systems."]},{"start":3473.435,"end":3476.075,"text":["We've had SharePoint and","OneNote for for a long time,"]},{"start":3476.075,"end":3480.195,"text":["but have recently added","recently added Outlook as well."]},{"start":3480.4,"end":3484.32,"text":["We've also added the ability","to take action in those"]},{"start":3484.32,"end":3485.84,"text":["other systems as well."]},{"start":3485.84,"end":3490.32,"text":["And so you can now","publish knowledge not just"]},{"start":3490.32,"end":3494.715,"text":["to Guru's knowledge base,","but back to SharePoint or or"]},{"start":3494.715,"end":3496.955,"text":["other Microsoft","resources as well."]},{"start":3496.955,"end":3500.435,"text":["And then, yes, regarding Teams,"]},{"start":3500.715,"end":3504.435,"text":["we are about a month away from"]},{"start":3505.7,"end":3510.02,"text":["our rebuilt Microsoft","Teams integration that will"]},{"start":3510.02,"end":3513.7,"text":["support everything that you","saw me showing you in Slack."]},{"start":3513.7,"end":3516.74,"text":["That is being able","to extract question"]},{"start":3516.74,"end":3519.42,"text":["and answer type","knowledge out of Teams,"]},{"start":3519.535,"end":3523.375,"text":["being able to listen in","Teams channel and auto reply"]},{"start":3523.375,"end":3525.655,"text":["with knowledge and information,"]},{"start":3526.575,"end":3530.655,"text":["and being able to work","natively in the agent"]},{"start":3530.655,"end":3534.59,"text":["three sixty five ecosystem","where you can literally"]},{"start":3534.59,"end":3538.87,"text":["bring knowledge agents into","your Microsoft Office documents,"]},{"start":3538.91,"end":3541.95,"text":["mention them in comments to","have them update sections of"]},{"start":3541.95,"end":3543.55,"text":["the of of the Office documents."]},{"start":3543.55,"end":3546.645,"text":["So lots of good stuff coming","Yeah. Around Microsoft."]},{"start":3546.645,"end":3549.525,"text":["I just added in the chat for","folks that are still here."]},{"start":3549.525,"end":3552.165,"text":["Our next innovation partner","program is all around Microsoft"]},{"start":3552.165,"end":3555.765,"text":["three sixty five agent Microsoft","Microsoft agent three sixty five."]},{"start":3555.765,"end":3559.59,"text":["So if you're leveraging this","or curious about kind of"]},{"start":3559.59,"end":3562.87,"text":["how Guru could integrate with","your Microsoft workflows,"]},{"start":3562.87,"end":3563.91,"text":["please fill out this survey."]},{"start":3563.91,"end":3566.15,"text":["We're trying to learn as much","as we can about what people"]},{"start":3566.15,"end":3568.63,"text":["want it to do, how they","would like it to function."]},{"start":3568.63,"end":3571.43,"text":["There's a lot of opportunities","to do things here."]},{"start":3571.43,"end":3574.905,"text":["I think we're becoming much more","open across all these platforms."]},{"start":3574.905,"end":3577.065,"text":["So please fill that out or send","it to your admin if you don't"]},{"start":3577.065,"end":3579.545,"text":["know exactly the answers","to the questions,"]},{"start":3579.545,"end":3581.225,"text":["but we're trying","to gather a group,"]},{"start":3581.225,"end":3582.345,"text":["like like Rick mentioned,"]},{"start":3582.345,"end":3584.905,"text":["of customers that are willing","to kinda work with us as we"]},{"start":3584.905,"end":3586.865,"text":["continue to innovate","in this space."]},{"start":3588.7,"end":3591.26,"text":["Yeah. Awesome. Alright.","We are at time, Rick."]},{"start":3591.26,"end":3592.22,"text":["Do you wanna do one more?"]},{"start":3592.22,"end":3594.46,"text":["Do you wanna or should we","should we call it here since we"]},{"start":3594.46,"end":3596.38,"text":["are at Is there one that's","calling to you, Matt,"]},{"start":3596.38,"end":3598.3,"text":["that we There is one oh, yeah."]},{"start":3598.3,"end":3600.295,"text":["Go ahead, Matt. I wonder","if it's the same one."]},{"start":3600.295,"end":3602.215,"text":["Is it the HR context one?"]},{"start":3602.215,"end":3603.015,"text":["No. No."]},{"start":3603.015,"end":3604.055,"text":["Oh, okay."]},{"start":3604.055,"end":3606.215,"text":["Well, we've got a lot of","good questions to shoot from."]},{"start":3606.215,"end":3607.095,"text":["If people wanna hang on,"]},{"start":3607.095,"end":3609.895,"text":["there's some you have we've","had over forty almost thirty,"]},{"start":3609.895,"end":3611.655,"text":["forty questions,","which is incredible."]},{"start":3611.655,"end":3614.255,"text":["So lots of good","questions coming in."]},{"start":3615.07,"end":3618.91,"text":["Broadly though, Rick, the","concern in the HR context,"]},{"start":3618.91,"end":3623.31,"text":["there's just concerns around","nuances around policies"]},{"start":3623.31,"end":3624.43,"text":["that are sensitive."]},{"start":3624.43,"end":3628.215,"text":["And so asking if Guru","allows for any guardrails or"]},{"start":3628.215,"end":3631.095,"text":["monitoring around how the","agent responds based on the"]},{"start":3631.095,"end":3632.775,"text":["sensitivity of the question."]},{"start":3632.775,"end":3635.655,"text":["Yes. Yes. Great great question."]},{"start":3635.655,"end":3638.695,"text":["That that I did not show","you in the MRIdian agent,"]},{"start":3638.695,"end":3641.41,"text":["but one of the settings is is is"]},{"start":3641.41,"end":3642.77,"text":["literally guardrails."]},{"start":3642.77,"end":3647.37,"text":["The purpose of guardrails is literally","what what this person is asking,"]},{"start":3648.05,"end":3652.53,"text":["where the agent can","be prompted by the"]},{"start":3652.53,"end":3657.095,"text":["owner to defer","any questions that"]},{"start":3657.095,"end":3660.215,"text":["are of any nature that is out of"]},{"start":3660.215,"end":3662.055,"text":["line with what you want","that knowledge agent doing."]},{"start":3662.055,"end":3664.215,"text":["And I think HR is a","phenomenal example of that."]},{"start":3664.215,"end":3667.73,"text":["We also see versions of that","around policy and procedure on"]},{"start":3667.73,"end":3669.73,"text":["the customer frontline side."]},{"start":3669.73,"end":3671.17,"text":["So yes, that is a,"]},{"start":3671.17,"end":3674.21,"text":["very explicit capability that","goes into the design of the"]},{"start":3674.21,"end":3677.45,"text":["knowledge agent as you're building","it and setting it up for your team."]},{"start":3679.225,"end":3679.945,"text":["Awesome. Alright."]},{"start":3679.945,"end":3683.025,"text":["Hill, do you wanna give","yours, and then we'll wrap up?"]},{"start":3684.505,"end":3686.225,"text":["You're on mute, Hill."]},{"start":3686.825,"end":3687.465,"text":["Sorry."]},{"start":3687.465,"end":3689.785,"text":["Several people asked","about, you know,"]},{"start":3689.785,"end":3692.45,"text":["they love the the AI agent","center and the ability to train"]},{"start":3692.45,"end":3696.37,"text":["Guru with, you know, historically","being able to say, like, hey."]},{"start":3696.37,"end":3697.49,"text":["This is the answer","to the question."]},{"start":3697.49,"end":3700.21,"text":["This is the card that you","should use in this new world"]},{"start":3700.21,"end":3702.85,"text":["with skills, and with","the ability to, you know,"]},{"start":3702.85,"end":3705.33,"text":["take a lot more actions and","and build lot of automations."]},{"start":3705.33,"end":3708.475,"text":["Kind of how how how are","we thinking about actually"]},{"start":3708.475,"end":3712.395,"text":["improving the outputs or improving","the the the training behind, like,"]},{"start":3712.395,"end":3715.155,"text":["the information that's being","leveraged and the answers?"]},{"start":3715.835,"end":3717.755,"text":["Curious if you wanna","answer that. Correct?"]},{"start":3717.755,"end":3719.195,"text":["Yeah. Of course. Yeah. Yeah."]},{"start":3719.195,"end":3723.035,"text":["So there will there","will always be the"]},{"start":3723.035,"end":3727.06,"text":["question question and","answer view of agent center."]},{"start":3727.06,"end":3728.74,"text":["And that is, you know,"]},{"start":3728.74,"end":3732.34,"text":["what questions are being asked","by people or other agents?"]},{"start":3732.34,"end":3734.66,"text":["What answers are we giving","back? What's flagged?"]},{"start":3734.66,"end":3737.46,"text":["You saw how I did the close the","loop workflow there so we can"]},{"start":3737.46,"end":3740.525,"text":["really address everything","that if if if the AI gets"]},{"start":3740.525,"end":3742.965,"text":["it wrong, how do","we reconcile that?"]},{"start":3743.405,"end":3747.925,"text":["We will be adding additional"]},{"start":3747.965,"end":3751.805,"text":["logging and and capture and","observability around the"]},{"start":3751.805,"end":3754.61,"text":["agentic task work that","the agents are doing."]},{"start":3754.61,"end":3759.61,"text":["Because as Hillary mentioned,","we talked about the agentic KB."]},{"start":3759.65,"end":3762.93,"text":["Guru is also now routinely","taking actions in other"]},{"start":3762.93,"end":3766.97,"text":["systems, creating","workflows and tickets and"]},{"start":3767.135,"end":3768.895,"text":["updating other","systems and records."]},{"start":3768.895,"end":3771.615,"text":["And that's all that's all great","and amazing, but you really,"]},{"start":3771.615,"end":3773.695,"text":["really need that","that traceability."]},{"start":3773.695,"end":3778.095,"text":["And so Guru Today tracks","all of the work it does."]},{"start":3778.095,"end":3780.615,"text":["But what we will be introducing"]},{"start":3781.25,"end":3786.57,"text":["in later this summer is a full"]},{"start":3786.77,"end":3791.29,"text":["rollback and replay system","where you will be able to"]},{"start":3791.33,"end":3794.93,"text":["undo changes that you've made","in your in your guru knowledge"]},{"start":3794.93,"end":3796.33,"text":["base, for example,"]},{"start":3796.835,"end":3800.795,"text":["or or, like, what that what","that agentic work actually is."]},{"start":3801.075,"end":3804.595,"text":["And then also, you you","can conversationally"]},{"start":3804.595,"end":3808.755,"text":["work with the agent to tell","it when it does something"]},{"start":3808.755,"end":3811.24,"text":["wrong, what you want","it to do differently."]},{"start":3811.24,"end":3814.92,"text":["And what I literally mean by","that is it will go and add and"]},{"start":3814.92,"end":3819.0,"text":["update its skill library based","on those prior runs and what"]},{"start":3819.0,"end":3819.96,"text":["you're seeing it do."]},{"start":3819.96,"end":3824.315,"text":["And so it's a really great way","to take all that multiplayer"]},{"start":3824.315,"end":3826.875,"text":["data of all the actions","the agent's taking."]},{"start":3826.875,"end":3831.355,"text":["And then, as the owner of the","agent, you leverage that to,"]},{"start":3831.355,"end":3835.795,"text":["have an updated skills and get","better and work more consistently."]},{"start":3838.61,"end":3841.57,"text":["Awesome. Well, I think","that'll do it for today."]},{"start":3841.57,"end":3844.21,"text":["Thanks for hanging on a","little bit later everybody."]},{"start":3844.21,"end":3846.21,"text":["This was, super awesome."]},{"start":3846.21,"end":3848.37,"text":["Great questions and","engagements throughout."]},{"start":3848.37,"end":3849.915,"text":["So really appreciate it."]},{"start":3849.915,"end":3854.235,"text":["Recording will be sent out","soon enough. So thank you all."]},{"start":3854.235,"end":3856.875,"text":["If you have more questions","that maybe we didn't get to,"]},{"start":3856.875,"end":3860.875,"text":["come join me on August","second for my release roundup"]},{"start":3860.875,"end":3863.97,"text":["and office hours where I'll","take any of your questions as"]},{"start":3863.97,"end":3867.81,"text":["well as recap all of the","releases that came out in July."]},{"start":3867.81,"end":3870.61,"text":["And so hopefully, see","some of you there."]},{"start":3870.61,"end":3872.93,"text":["Enjoy the World Cup game today."]},{"start":3872.93,"end":3875.705,"text":["Rick and I are gonna go learn","more about sports and and"]},{"start":3875.705,"end":3877.865,"text":["football and soccer in general,"]},{"start":3877.865,"end":3880.105,"text":["and study up to talk","to y'all next time."]},{"start":3880.105,"end":3882.825,"text":["So thanks, everyone. Take care. Have","a great rest of your week."]},{"start":3882.825,"end":3884.065,"text":["Thank you."]}]},"language":"eng","alpha3_terminologic":"eng","alpha3_bibliographic":"eng","iso639_2_language_code":"en","english_name":"English","media_hashed_id":"4ezbvbd7r0","native_name":"English","right_to_left":false,"generic_name":"English","generic_native_name":"English"}],"preferred_languages":[]}