[MUSIC PLAYING]
Frequently, I'll get asked questions on,
Michelle, if you could do it all over again,
or if there were lessons learned--
and people always think that I have some type of secret sauce
or a special way of doing this.
But there really wasn't any special way.
We were very fortunate enough to have the insight
to partner with Crossfuze, who was
able to give us some good guidance,
and some good standards.
And basically, when we would ask questions on,
well, can the platform do this, how would
the platform do that, the answer was always, yes, we can do it.
Let us come up with what that would look like for you,
Michelle.
This is your idea.
Let me now go ahead and develop that to see if it's really
hitting those marks.
And those were one of the things that really made it simple
for us to work with these guys and allow
us to take the platform to an area
where most people don't use this platform.
When I tell you we use every module, every area
to run our business, we do.
We start from integration with our Quoting tool,
where our sales people would come in.
They would hit a button in their Opportunity Record.
And it literally sucks their quote in from our Quoting tool.
And then they can start their process.
Now, they have their bill of material.
Now, we're forecasting what our probabilities
of closing revenue, and what our business looks like.
All they have to do is hit a button within that Opportunity
Record, and it would then take their opportunity
and turn it into a sale.
From there, it would go to our Sales Operations Team. The
Sales Operations Team would then review the order,
go through their checklist, make sure that it has all the checks
and balances that we need to take a sales order
and now turn it into a project, and move it from that group.
And all they have to do is hit a button within Service Now.
And then it moves into the Project Management module,
which then spawns off all kinds of tasks
for different groups and different people
within the organization to start fulfilling whatever
that order is, whether it's simply sourcing and buying
hardware that goes over to the Purchasing Logistics Team.
It could be an implementation with labor on it
that goes out to our Professional Services Group,
where now they're scheduling and allocating resources.
We're tracking time against these projects.
So we now know if our projects are profitable.
If we have to go take a look back
with our Pre-sales Engineering Team, how are we doing coding?
Different solutions, different technologies, right?
All of those things now can be measured and reported
on within the Service Now tool.
Our time cards roll up to projects and contracts.
So we're always looking at the costing of these items,
all the way through to the deployment, implementation,
and then the transfer of implementation
of professional services into our Service Delivery
Teams, our NOC, and monitoring our clients.
So in conclusion, I don't necessarily
know if there is specific things that we would change
or things that we would do different.
I always just try to encourage people to just take a risk.
If you have an idea and steer the course,
your vision is your vision.
Be empowered with that.
And more importantly, the more that you
can bring in your end-user community
into some of those decisions, and people are bought in,
they're going to stay bought in.
They're going to be excited about the platform.
And that's how you would essentially
evangelize that within your groups
and company and departments. [MUSIC PLAYING]