Everyone wants to get on the phone at some point.
The ultimate mission is to change the way people attend and see live events.
I think that the CX team is the number-one team driving success...
for the company as a whole
Aircall does play a huge role in our operation running smoothly,
because one aspect of it is having our phone calls routed to the right places.
And we want to be as intelligent as possible about our staffing...
and about getting our customer to the exact right person they need to speak with
as quickly as possible.
As soon as we decided we’re working with Aircall, it was same day-set-up, pretty much.
My experience at SeatGeek is really interesting, we deal with a huge volume of people.
We’re the front line for everyone who contacts SeatGeek.
The activity feed is playing on a screen here in the office at all times,
so we can see what’s going on and monitor activity no matter where anybody is.
We’ve seen a massive change in our ability to understand our performance.
We’ve been able to put aircall directly in touch with our partners in the Philippines,
and they do the talking in order to get their people all set up.