{"captions":[{"id":"67h32dwyymghqeom","bcp47LanguageTag":"en","familyName":"English","familyNativeName":"English","hasCaptions":true,"hasVideoStream":true,"key":"wistia-production_67h32dwyymghqeom","mediaHashedId":"1z5pidgqdq","name":"English","nativeName":"English","wistiaLanguageCode":"eng","hash":{"lines":[{"start":4.0,"end":8.0,"text":["We chose KUBRA many years","ago to be our payments"]},{"start":8.0,"end":9.495,"text":["services provider."]},{"start":9.495,"end":13.015,"text":["And because payments are","so integral to the customer"]},{"start":13.015,"end":17.575,"text":["experience, I needed to know","as much as I could about the"]},{"start":17.575,"end":19.8,"text":["provider that we chose."]},{"start":19.8,"end":25.96,"text":["KUBRA never stops reinventing itself","in the solutions that are developed."]},{"start":25.96,"end":27.96,"text":["We're about to","launch a mobile app."]},{"start":27.96,"end":32.245,"text":["We have payments, of course,","bill presentment, and outage."]},{"start":32.245,"end":36.145,"text":["But having an interconnected","payment platform"]},{"start":36.325,"end":39.81,"text":["really helps us to make","the exchange seamless."]},{"start":39.81,"end":41.57,"text":["They're receptive","to the feedback."]},{"start":41.57,"end":43.09,"text":["There is a sense of urgency,"]},{"start":43.09,"end":46.605,"text":["which is really important when you're","dealing with something like payments."]},{"start":46.605,"end":50.525,"text":["And I also appreciate the fact","that I can pick up the phone."]},{"start":50.525,"end":54.125,"text":["And whoever I'm calling is","either going to answer right"]},{"start":54.125,"end":59.07,"text":["away or they're gonna call me","back within a matter of minutes."]},{"start":59.07,"end":64.605,"text":["To me, KUBRA is a partner that","cares about its reputation"]},{"start":64.605,"end":66.265,"text":["and the end consumer."]}]},"language":"eng","alpha3_terminologic":"eng","alpha3_bibliographic":"eng","iso639_2_language_code":"en","english_name":"English","media_hashed_id":"1z5pidgqdq","native_name":"English","right_to_left":false,"generic_name":"English","generic_native_name":"English"}],"preferred_languages":[]}