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HANNAH BASTIAN: Hi.
My name is Hannah.
And in this video, we'll talk about using Zendesk
for internal help desks.
Customers expect a lot from businesses.
They want instant, personalized, and seamless support.
And employees are starting to have the same expectations
from their workplace support, too.
With Zendesk, internal teams, like HR and IT,
can create a consumer-like experience
to support employees.
Here are some examples.
First, help employees help themselves.
With Zendesk Guide, employees can find their own answers
to their questions through an easily searchable help center.
Next, become friends with Answer Bot.
When your team is dealing with high ticket
volume from employees, the bot lends a hand
by responding to commonly asked questions
so you can focus on the complicated stuff.
Make use of the App Marketplace.
You can boost efficiency by bringing core apps and services
right into the Zendesk agent interface.
Cut down on time wasted searching for and gathering
information from sources that your team uses every day.
And finally, take advantage of data and analytics.
With Zendesk Explore, you can take a deeper look
into your team's performance and see what's working
and what needs improvement.
Using Zendesk for your internal help desk
is great for improving productivity,
but it also leads to happier employees.
And that's good for business.