[MUSIC PLAYING]
If you use Zendesk for email support,
you get award winning, world class, help desk software,
but when you also use Zendesk for live chat and messaging,
phone calls, and managing your knowledge base,
you have what's called, an Omnichannel solution.
It's kind of like a secret recipe for offering
better, integrated customer service,
more efficiently, without compromise.
First of all, Zendesk Guide lets more of your customers
help themselves.
And according to the research, a lot of them
don't really even want to talk to you anyway.
No offense, it's just easier for them.
When more complicated issues come up,
customers will easily connect to a real person,
through chat, message, and talk.
Since the tools are connected, all your conversations
can flow between channels, no matter what
channel they started from--
email, Twitter, Instagram, YouTube comment.
And they all get organized inside of support.
It's a single interface, where your agents have
all the information, all the context, and all the tools they
need to solve issues, which improves job satisfaction.
No matter how you grow or how fast, Zendesk helps
you stay agile.
You'll easily add channels, quickly add agents,
and customize your support offering.
You'll see value right away, and even as you scale,
you'll be known for a better customer experience.
You can call it Omnichannel, but we just call it Zendesk.